Acer Aspire 5 Slim Laptop 15.6 IPS FHD 2023, AMD Ryzen 5 5500U 6 core (Beat i7-1160G7, up to 4.0GHz), 24GB RAM 1TB PCIe SSD, Backlit KB, WiFi 6, HDMI, Win 11 w/GM Accessories

Crashed multiple times trying to boot. Returned for refund

Just received Acer Aspire 5 laptop that I purchased for my wifes birthday. I plugged it in for a charge and began the setup process (terrible on screen instructions). Called Acer customer support and after 2 false starts: 1st didnt have wifes phone to use as she was out, and during my second call to support, Robert hung up on me; I got through to support person on the third try. Hector, who guided me through the set up process over more than 1 hour was terrific! I am 74 years old and computer literate, but the Acer set up process screens were not intuitive. For example one drop down menu required clicking on a check mark after selecting month, day, and year, and then clicking on NEXT, while another just required clicking on NEXT. Voice assistant, Cortana, offered her robotic advice, but was not available for questions and there was no help button. Anyway, Hector helped walk me through the set up process, and I was very appreciative. If this is any indication of the level of support we can expect from Acer, my wife and I will be very happy with our purchase.

When you buy a computer do you think about inspecting the keyboard? Arent all keyboards universal? Dont you have an expectation of what you will get when you order a full sized keyboard? Well, give that thought up. The keyboard is close and crowded. The number pad is 1/3 the size it should be. I mean tiny!! The decimal key has been replaced by and enter key and the decimal is now in the bottom center of the keypad. Ever seen that? Every number pad operator in the world knows the pinky pushes the decimal. Not on this one!! Also, they removed the home key which I use all the time in Excel. To get HOME you have to turn off the number lock, hit the 7 key then turn the number pad back on to continue entering #s. Yep, that is not a full size standard keyboard at all and they dont care. The response from the seller was look at the picture. I cant return it and I cant live with this for the next 3-4 years. This was my 3rd and my last acer.