Microsoft Surface Laptop 3 – 13.5 Touch-Screen – Intel Core i5 - 8GB Memory - 128GB Solid State Drive (Latest Model) – Platinum with Alcantara

Do not purchase from the Microsoft Surface line unless you want to have to replace your laptop annually. Twice (literally within weeks of the expiration of my warranty) my Microsoft Surface entered a boot loop. Microsoft initiates an update, which sends the Surface into a loop upon startup. The logo flashes several times, but the device never turns back on. To remedy this, you have to purchase another device. This has happened to me twice, and I refuse to purchase another Microsoft laptop. Search YouTube for “Microsoft Surface Boot Loop” to see all the videos of people stuck in this same situation.

Good

1 month old and blue screen of death. 2 days after return window closed. I won’t be buying Microsoft again

It’s a new machine and it’s not working

I purchased this laptop just under a month ago. It seemed wonderful at first, but then sometimes when I plugged it in it would not charge. Then that more and more frequently happened over the course of the weeks of use. As I write this review now the charger will not charge the laptop. I cannot wipe my personal data from the laptop, because you need to be plugged in to do that. So I cant even return the device wiped. Tried updating the firmware drivers for the battery as instructed. No joy. Tried running their diagnostic tool, and that did not fix the issue. Shipping time for a replacement power supply, 7-14 business days. Faster to return to Amazon, and get a new one. But you loose all the time and effort you put in for setup and software installation. Extremely disappointed given that this is name brand hardware. Failure in less than a month of any component is not acceptable. Save your money, buy a Dell.

Absolutely amazing device.

Excelente la calidad de pantalla, el touch y la duración de la batería

It wants me to mention “screen quality” “touch screen” and “battery life”. This introduces a lot of bias. The battery life sucks by the way. Only way to charge it is the thing it comes with. After a while it stopped charging. The wall outlet I had put it in wouldn’t work for a few hours after I took it out even with other devices. Yikes. Screen is extremely lazy as it has massive bezels akin to laptops from 2012. Touch is actually fine though.

I read the online reviews and looked to see what CNET and PC Mag were saying. The reviews were decent and the price was better than the Surface Pro. Initially I was disappointed by a few things. A year later here are my continued dislikes. I dont like the power cord magnet. It looked like trouble and it just broke after a year. 100 DOLLARS to replace a cord!!!!! Additionally, I dont like the way the keys feel. They are definitely cheap plastic and get stuck sometimes. The battery life is so-so. The touch screen works well. Finally, I find the the computer to be noisy at times, but other people in my family hear that audio and they think it is great. I think the felt key board cover that surrounds the keys is going to look really dirty so I work hard to keep it clean. I think I would spend the extra money for the Surface Pro with a detachable screen.

My surface’s battery swelled up and I’ve repeatedly tried to get in touch with Microsoft. I loved the surface laptops, but the screen cracks and the battery swelling. Not to mention NON REPAIRABLE. I don’t get why Microsoft would sell customers a expensive laptop without being able to fix a DEFECT IN THE LAPTOP. I was able to get ahold of one dead end at Microsoft’s work around phone line. My laptop WAS STILL UNDER WARRANTY. There suggestion was to give them nearly 600$ more for the same laptop and THEY STILL TAKE THE OLD ONE! I can not believe the experience I’ve had with this laptop or company. And trying to change me an inflated price twice!