Moonlight Hardside Expandable Luggage with Spinner Wheels, Black Marble, Checked-Medium 24-Inch

I was on a domestic flight and used my brand new 28 in American Tourister Moonlight - Leopard hard shell luggage for the very first time. Unfortunately, when I picked it up from baggage claim, the entire bottom was shattered with the wheel shafts hanging off, as if the bag had been dropped from a great height and landed on the wheels, destroying the entire wheel carriage and bottom of suitcase. It is utterly destroyed and will never be usable again, and since it was harmed during travel/flight, the damage falls OUTSIDE what the American Tourister warranty will cover (I have checked, as this is a new suitcase still under manufacture warranty that does not cover any damage ensued during travel). However, I have been given nothing but runaround in terms of submitting a claim to the airline as they demand that I present to the baggage/security area at the airport IN PERSON to file a claim and obtain a reference number. Due to travel logistics I was unable to do this en route, and thought I could process this request after the fact the next day. I am completely unable to drive my suitcase back to the airport which is a 2 hr round trip for me, park and wander through the building to find the right place to accomplish this, and find it insane that I must do this when I already have the purchase receipt for the newly purchased luggage, my flight info, and baggage claim number, and pictures showing all the damage. I have tried in vain to enter this into an online complaint as all routes take me to the page “you must physically present in person at the airport with your damaged luggage to obtain a 13-character reference number in order to submit a claim. I will NEVER PURCHASE THIS LUGGAGE AGAIN, and am very disgusted by the fact that the warranty my 3-piece set was registered for covers essentially nothing, aside from if something should spontaneously break when it is not being used in travel. Why else would I carry a suitcase, if not during travel??? Buyer be ware...

After only one trip with this bag the hard exterior shell cracked while being handled by transportation personnel. This rendered one of the wheels unusable because that corner of the bag essentially “sunk” in. Unfortunately I am outside of the 1 month return window so apparently there is nothing I can do about it. Such a bummer.

Easy to spot during travel! Nice and roomy

Super cute and good quality for the price. You can fit a lot of things in here.

Unique color will be easy to find on the turntable at the airport. Light enough for me to lift off the turntable. Is durable and roomie.

The large suitcase wheels cannot support the weight and broke after one use

I liked how easygoing and maneuverability. Colors easy to spot on baggage pick up.

I got iridescent black and was super excited about it because I’ve never had a cute suitcase like this. I was really disappointed when I saw it though because it was not at all black and dark grey. The picture is kind of dark but in the light it doesn’t look anything like the picture. :(

Arrived on time and as advertised. It’s super lightweight and just as cute as the pictures. The colors are vibrant.

The wheels on the 24 Spinner bag was not durable. Completely broke off while been moved on the road with a 46 pound load.