Stratum 2.0 Expandable Hardside Luggage with Spinner Wheels, Jet Black, Carry-on
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Rob Caswell
> 3 dayAmericanTourister/Samsonite is no longer a name to be trusted. I bought this thinking it was a great name brand at a great price. The second time I used this luggage, it arrived at my destinated ripped open as the photo shows. For my return flight, the airlines placed the fragile stickers on it so my clothes wouldnt be strewn all over the runway before I arrived home. There was less than 35 lbs of clothes in it and it couldnt handle the stresses of normal air travel. Yikes! And it gets worse. I had to take it to an authorized AmericanTourister/Samsonite dealer for warranty evaluation. It was an hour and a half drive just to get to the closest one. The person there at first told me that it wasnt covered under warranty. I told the person that not withstanding normal wear and tear is a manufacturing defect. The person then gave me an RMA slip and told me theyd see what they could do. Two weeks later they called and said that it was repaired and could be picked up. Repaired? The luggage was brand new and only on its second flight and it ripped wide open, but it was repaired and not replaced. Ill never be able to trust that piece of luggage again. AmericanTourister/Samsonite definitely has not lived up to its name and Ill never do business with them again. Costco may not have names that roll off my tongue but at least they stand behind their products.