TurboTax Premier Federal + State + eFile 2008 [OLD VERSION]
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Gary A. Boughton
> 3 dayPurchased Turbotax Premier as I have done for the past several years. Wanted to try eFile this year. After competeing my tax return and the check for errors was complete I tried to eFile. Kept giving me the message I was not connected to the internet or there was an error connecting to the internet. After a few days of this we thought it best to mail the return (state eFile cost 19.95) while my wife was at the Post Office she was asked if we had done our taxes using Turbotax? When my wife said yes they asked why we didnt eFile. My wife told them about the error message and that was the same message they had. Also this years transfer of last years info was not as complete. May be time to bite the bullett and try another brand.
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David Beale
> 3 dayA bit lacking from interface, TT08 is still better than pencil and paper. A test run through a dozen consumers would out problematic features/characteristics.
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Underdog
> 3 dayFast and accurate instructions
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Kindle Customer
> 3 dayI have used TurboTax Premier for several years and in the beginning was very satisfied with it: Its easy to use and guides you through your taxes with ease. Pop up help is always available and terms you dont understand are explained. Before TurboTax, my spouse always did the taxes. It took him a week of headaches and increasing stress because the IRS instructions are incompressible to us (and we are both college graduates). When hed submit them there were usually mistakes in the calculations, causing more stress and money as well. Our taxes are very complicated because of a wide range of income sources, so I chose TurboTax Premier, and it solved our problems. It handles interest and investment income and expenses with ease. Using that product we had no more mistakes and the work went much faster. It found deductions we never knew about, so we were very satisfied. But it was too good to last. Every year the program got bigger, more improved, more expensive, and more difficult to download. Last year it took 4 hours to download on our dial-up Internet service, so this year I got the CD from Amazon.com thinking all Id have to deal with would be the upgrades Intuit had added after the CD was published. BIG MISTAKE! The first problem came up when I installed TurboTax on the computer and it asked me to register the product. It could not, would not, and absolutely refused to access the Internet via our dial-up system. All I got were error messages saying it could not connect. Instructions indicated that Id have to turn off the accelerator program we use to make dial-up faster. It still wouldnt connect. Instructions said to disable all security and privacy modes and allow cookies. Still wouldnt connect. Instructions said to disable Windows Firewall. Still wouldnt connect. Instructions said if all these measures fail, go to the TurboTax website and download the updates manually. So I tried that. Download was blocked. I gave up. At midnight when Internet traffic is less, I tried again. This time it started downloading the updates. I was informed it would take 20 HOURS! Ridiculous! So I went to bed let it continue downloading and by 10 a.m. the next morning it was complete. It only took 10 hours instead of 20. Ridiculous!! No program should take that long to download. But worse was yet to come. When I try to install the updates I get an error message informing me it cannot extract the archive. Oh great! I was supposed to block the security modes again. So I did, but it will not install the files. So I cannot install the files I spent 10 hours downloading. Now I have to call them and order a CD with the updates. So why cant the vendor sell me a CD with the updates in the first place? I waited until the last half of March to order it. Now we wait until they mail us the updates before we start our taxes. If wed waited until the last minute wed find ourselves up against the April 15 deadline and unable to get them done. After all that trouble, we tried to get our State Tax Form. --Unable to connect of course. So I went to the TurboTax website to download it manually. First try was refused. Second try the next day it was successfully downloaded. It only took an hour. Ridiculous! I will not be using TurboTax next year. It is obviously not intended for dial-up customers. Unless you have broadband, dont even consider using it via the Internet! I may use it as if I have no computer, ordering everything on CD, but more likely I will try Tax Cut instead, because TurboTax is getting too expensive. Sure, its cheaper than paying a CPA, but its just a mass produced computer program; and it doesnt do what it promises. I did not get the things I paid for in TurboTax Premier this year and undoubtedly if I tried to use the e-file application, it would not be able to make a connection, so we will mail a hard copy. We did that last year because they wanted to charge $15 to e-file. Intuit is greedy, and has no interest in serving the average tax-paying citizen who has no fancy hi-speed Internet connection.
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John Kramer
> 3 dayHave used TT for years. Each year the tweeking to market it worsens. Too many versions. Too many gotchas to increase cost. When TaxCut includes broker downloads TT will be in trouble. That is the only reason for not using TaxCut rather than TurboTax. Also, having the availability of a next years planner would be great. There once was provision for forecasting the following years situation. Now, not much help. TurboTax is still good but when competitors improve the aggrevated customers will jump ship quickly.
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Dave T
> 3 dayIf a company wants to charge more for an improved product because realistically they need to cover the costs that went into creating that better product, fine. But this new price structure is just garbage. Clearly Intuit is at that point with TurboTax where they think people will stomach unjustified price increases because (a) changing software is annoying and (b) its still cheaper than paying a tax professional. I hope they are sorely mistaken. I urge people not to be scared of trying a new product this year. I have used TurboTax every year since I started doing my taxes and am excited to move on to a new product this year.
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comfyshopper
> 3 dayAt the time back versions of this was outrageous. It was a great price & was able to complete my taxes at a great price.
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Verlie Rath
> 3 dayvery pleased
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Peter Davio
> 3 dayProduct came as advertized, delivered on time. Price was not as competitive as I had hoped.
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B. Franklin
> 3 dayLast year was bad enough -- now they increased the price and still charge you for e-files and state taxes etc. Thankfully you can transfer your turbo information to Tax-cut cause that is where I am going this year -- the economy is in the tank and these guys at Intuit say - lets screw the customer even more. Goodbye Intuit!
