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NOEGIPA
Greater than one weekThis is a great product and easy to install. In lack in documentation is made whole by contacting customer support. I have installed 3 of these and they work flawlessly. Many features and the software works very well for a variety of configurations. Mobile app works well, whether on the network or cellular. I will be installing a fourth controller. Card/fob swipes work perfectly, as do the keypads.
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Dr. Kaleigh Mann Sr.
> 3 dayThey have step to step for installation and configuration, easy to use, great support too
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thatoneguy2021
> 3 dayThe software is a little daunting on first use, but its actually pretty simple once you know what is what. What amazes me though is the customer service. Any time I have had questions, I have a response via email within minutes with everything I need, and even some video instruction. It has been absolutely incredible, and totally not what I expected. They really do go above and beyond to make you happy.
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Matthew Martin
> 3 dayI have purchased a handful of these for projects at my job. Installation is fairly easy, even if the first time gave me a bit of trouble. The real value here is in the customer support. If you have any issues, just email the folks at Be Seen and they will answer any questions promptly and professionally. Very pleased with how this company treats their customers.
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Wallace R.
10-06-2025I wanted to operate the unit in PIN only mode and the directions didnt cover that too well. I emailed the question to Wood Chen for support and he was very helpful. He gave me detailed step by step procedures on how to configure the system the way I wanted it. It included links to videos and customized instructions with pictures. Im VERY happy with the support and the product.
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CCT Underground
Greater than one weekEverything about this access controller is great. Although we needed a little help with some of the software instructions, EVERYTHING was readily available within hours after an email. Customer service is truly second to none. They respond VERY quickly, have no problem going a video call, and they’ll even walk through it with you or assist in doing the setup if needed. We only used the email for some questions since they’re on a different time zone, but ALWAYS received very detailed answers with links and specific videos that walked us right through exactly what we were trying to accomplish. System is very secure, and none of the rumors or tricks on how to by-pass systems similar to this, apply to this (we tried every scenario to be sure). We had a very expensive system in our old building and this one has more features and after initial setup, much easier to navigate and make changes etc. Many of the accessories (switches, locks, and sensors) worked with this system flawlessly. Great in every way. Price can’t be beat either.
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ItsATrap
> 3 dayI have several of these, they work freat
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Ms. Dominique Schroeder DVM
> 3 dayEasy to set up, very decent software compared to other options. Good instructions. I emailed the support email with a question and got a response in 12 hours. I was surprised with how much this system impressed me so I ended installing them on several rental properties. Great alternative to issuing keys.
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pc component inc.
> 3 dayi am installer and this is very reliable unit
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TS CONSTRUCTION
> 3 dayTech support is good