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SGI
> 3 dayBuy it. It works. Ive written more than one review for this.
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NOEGIPA
> 3 dayThis is a great product and easy to install. In lack in documentation is made whole by contacting customer support. I have installed 3 of these and they work flawlessly. Many features and the software works very well for a variety of configurations. Mobile app works well, whether on the network or cellular. I will be installing a fourth controller. Card/fob swipes work perfectly, as do the keypads.
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Miss Izabella Rosenbaum
> 3 dayExcellent tech support! Best especially if you have multiple locations and keep one database
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Carlos Beltran
> 3 dayGreat Products and Great Service!!!!
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Wallace R.
> 3 dayI wanted to operate the unit in PIN only mode and the directions didnt cover that too well. I emailed the question to Wood Chen for support and he was very helpful. He gave me detailed step by step procedures on how to configure the system the way I wanted it. It included links to videos and customized instructions with pictures. Im VERY happy with the support and the product.
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Humphreys County EMA
11-06-2025Being able to get tech support is one of the most important considerations. I am very pleased at the responsiveness of the technicians.
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David
> 3 dayDo not sweat the details - buy the product - send them a note telling them what you would like it to do with it and they will send you links to the schematics and you tube videos walking you through it. The basic instructions in the box will get you 95% done but if you hit a snag they will help you out - I am very impressed!
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Jim
> 3 dayThere are a lot of similar 1/2/4 door access control Wiegand compatible boards available and I was unsure which one to go with. Luckily I went with this one and the instructions provided with the board were second to none. Well written, lots of pictures, and e-email / skype account contact details should you want to be walked through any issues. My board worked perfectly out of the box but I realized I wanted to have remote management of the board with Wifi and not run cat6 cable from my ethernet switch... in addition I wanted to get a reader that supports HID Prox... so I sent an email.... I got a super fast response explaining what I needed with options to buy from other sellers (if I wanted it super quick) or the option to buy from this seller if I did not mind waiting for international shipping. I was in no rush and received the equipment a week later. Now I am able to change pins, enroll new users, remotely open doors from my PC without needing to use ethernet cable... in addition I can support HID Prox cards. I am super happy with the purchase and the awesome support.... the vendor is really behind their products!
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Woogi
> 3 dayThe hardware its self is great, I have it controlling two doors and its been up and running without issues for almost a year now. The software leaves a little to be desired. The not super intuitive, and personally it seems to focus a lot on attendance and time tracking (based on swipes). This is not my use case as I only use it to unlock doors, so I could do without those features. HOWEVER with that said, the very few problems Ive had with the software have all been interface wise (for example I could not easily figure out how to run a simple, who entered the front door and at what time report). I reached out to the support email and got THREE responses in just a few hours, all telling me how to run the report. And every email is signed I will support for ever if any question. Good Hardware, decent enough software, Great support!
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Steve V
> 3 dayI bought several of these and had to contact support for help configuring them twice. Their customer support is excellent. I got responses very quickly and they were able to solve my issue. I was replacing an older system and needed help figuring out the wiring. Chen was awesome. Inexpensive products can be found everywhere but finding those with great customer support is rare.