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Alec Zhang
> 3 dayThe lock is easy to use, has a lot of function. More function can be supported by the tech group, which responses very quick!
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Michael
Greater than one weekI’ve installed a few of these controllers now (even systems with multiple controllers) and they’ve always been great. I’ve only had to deal with support once or twice, but they were fast to respond and help!
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PCNet Solutions
> 3 dayThe unit is one of the standard Chinese control boards. Works well. Easy enough to use with basic features. The power supply is pretty good. The major complaint is the enclosure. There is just not enough room for a battery.
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Garrett Bahringer IV
> 3 daythey really went far and beyond with the tech support. I needed to add some advanced features to my system and they ready tried to help me , they even connected to my computer through Teamviewer and help me to solve all my issues.
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Sho Jian
> 3 dayThis is the second system Ive purchased and they have both worked out great so far. This controller is universal open standard so most hardware you already use it should integrate with few problems. We use AWID-26 RFID cards and were able to purchase card readers separately and integrate them into this controller seamlessly. Any issues we had were because of installation errors but tech support was on top of everything and were able to resolve the issues quickly with just a few emails. Ill be in the market for a 16-door controller and I am hoping this manufacturer either has one on the shelf or can build one out for us.
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Lawrence Menard
> 3 dayI Installed over 30 units in 2 different apartment complexes.So easy to install and wire in. It took only a few minutes to understand the system. I will definitely recommend and install this system in future projects.
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Steve V
> 3 dayI bought several of these and had to contact support for help configuring them twice. Their customer support is excellent. I got responses very quickly and they were able to solve my issue. I was replacing an older system and needed help figuring out the wiring. Chen was awesome. Inexpensive products can be found everywhere but finding those with great customer support is rare.
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Humphreys County EMA
> 3 dayBeing able to get tech support is one of the most important considerations. I am very pleased at the responsiveness of the technicians.
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William Mocahbee
> 3 dayOne small problem, where is the APP for this device for my phone?
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Alex K,
> 3 dayHad a technical issue when setting up. Seller provided phone support to troubleshoot the issue. Great service!