We do not have access to tech savvy individuals at our church. Jenny was excellent to work with. Very polite and understanding of our situation. She went out of her way to work around the 12 hr. time zone difference. We had a major issue getting the NDI working in this camera and she was able to solve the problem on-line. As for the camera, it was easy to install and connect, has excellent picture quality and zoom features.

Love the the cameras. Jenny and David were VERY helpful with the setup problems that I had. It turned out to be a firewall issue.

Any issue installing was solved fast by the customer support! I will be shopping with them again

Love the camera. Image is clear and bright. Auto focus is great. User-defined camera position presets are a big help. Very responsive technical support. We had a problem with the camera that could not be solved remotely. AVKANS replaced the camera and we’re back in business. Best tech support I have seen from a tech related company!

Overall, the picture quality and zoom capabilities are great! Tech support has been helpful as well, in getting the camera set up on our Mac using NDI and OBS software. The only issue we currently have, is the streaming audio still isnt where we want it to be. That may be the conference system were using but Im not sure, and were still working through that, but tech support has been extremely helpful in this process. The only recommendation I have for the camera, would be to have the remote work from from the side and back, not just the front of the camera, but with NDI software, we can do it from our Mac as well. Overall, very pleased with the camera!

Great camera with good remote features. I had a little trouble connecting to my computer. I got a call from the company Tech support, and they resolved the issue quickly. Thanks to Jenny!

Excellent product support! Using camera for House of worship streaming.

Excelente servicio tuve un detalle con la cámara y ellos vía remota me atendieron excelente Jenny me atendió excelente y resolvió todo los problemas vía remota muy feliz con la marca

I’ve been a camera man for 30+ years and have watched camera tech development over three decades. Although these cameras are not broadcast quality they are perfect for streaming and live camera feed options. There is only a slight chromatic aberration under certain lighting conditions but the casual viewer will never see it. Color response is excellent. Low light response is excellent. Auto white is really dumb and slow. I still need to dive deeper into this but that alone should tell you it’s a chore to control consistency with color balance. PZT is smooth and consistent. I do not like the user interface as it is ambiguous if the changes I make will stick. For instance when trying to let my camera controller control aperture and focus the camera does not like to yield to it’s own auto setting. The multiple output modes is great. The 3G SDI is very clean as is the network output. My time at Sony (18 years) reminds me to keep this comment simple and not go into specks - Overall this is a very good imager system et’ al’… Be nice if they offered a factory carrying case…

No issues... implemented easily