Bookkeeper: Easily Manage Your Business Finances

Software did not come with registration code and now having problems for updates becauze software keep asking for registration code on the box.

After 2 months I got a popup that I need to register so I did even though I had already done so when I installed the program. Now it will not let me open it because it said I am not registered.

Bookkeeper 2009 is really easy to follow. This is the perfect system for a small business or keeping track of your household expenses. The price was excellent.

Do not buy this software. Their website will not let me register my software and they have locked the program because its not registered. When I call to have them fix it, they want me to pay for tech support. They are now holding my tax information in the program hostage until I pay for tech support. Avoid this company at all cost!!!!!

You cannot add a vendors invoice if the amount is a credit. This is bookkeeping one o one. I had to return the software directly to Avanquest. Example Credit Amount ( -1200.00 ) Credit Amount

The price for this product seemed too good to be true and indeed it was. I kept telling myself it was simply a learning curve to get through the quirks in the software as conceptually it minimizes the functions of accounting for a small business and actually has some insightful interfaces but alas it is far too buggy to be used reliably.

Okay. Im not one to bash any product, because I know products work differently for each individual. However, my experience has been so horrific that I feel inclined to share. I am a small business owner since 2005. I started using bookkeeper since the start of my company. Each year Ive endured lagging tax table updates, worse yet lagging tax forms being released which resulted in late W2s being sent out one year, and problematic updates. I stopped updating the software in 2009 because when I upgraded the software I had problems updating my database. It took technical support two weeks before they fixed the problem and meanwhile I was handwriting employee checks (I know....embarassing). I did, however, continue to update my tax tables and because they did not solve the tax form issues so close to the deadline, purchased separate software to process W2s. Updating to 2011 was the WORST experience. It took me 3 calls and I was put on hold at a minimum of 30 minutes each. Roughly an hour and a half. Because Avanquest couldnt solve the updating database issue (AGAIN!), I was transferred to Nova Development. I was put in a queue of 11 (not bad) an hour and 45 minutes later...some dips--t picks up the phone and hangs up. I was unable to breathe, I was so furious. Well when Avanquest transferred me to them, they failed to give me NDs number. So I had another 30 minutes on hold with Avanquest, explained my situation, asked to be directed to a supervisor at ND so I wouldnt have to hold, was IGNORED and put in a queue of 19!!! 45 minutes later, in tears, I broke and called my dad who thankfully has a pretty strong grasp of computers. If you are updating your software follow carefully (1) first back up your database and email to yourself (2) wipe bookkeeper completely off your computer (3) download the newer software and install the tax tables (4) finish updating (because it downloads to a newer software version within 2011) the program. When everything is updated, (5) save your database to your desktop (6) open bookkeeper and restore your database. Then make another update with the upgraded database. In summary, THREE hours and FORTY-FIVE minutes of panic and neither Avanquest or Nova solved my issue. As a small business owner, I cant bill out the lost time and NEXT year....Im investing in quickbooks. GOOD LUCK if you do buy it or if you are not having issues (they will come).

Easy to use and more versatile then I expected.

I received a used product, that has other peoples information on it, that I cant delete.

This program sucks! I downloaded it and once I tried to open the programs... A message displayed stating that the IP address and email is no longer valid... I couldnt utilize the programs at all due to this.