Bookkeeper: Easily Manage Your Business Finances

Unable to open the program to set up company. Ordered twice, once for download and one hard disk to install but neither is working.

This software is more than I bargained for . I was looking for a simple checkbook application

Okay. Im not one to bash any product, because I know products work differently for each individual. However, my experience has been so horrific that I feel inclined to share. I am a small business owner since 2005. I started using bookkeeper since the start of my company. Each year Ive endured lagging tax table updates, worse yet lagging tax forms being released which resulted in late W2s being sent out one year, and problematic updates. I stopped updating the software in 2009 because when I upgraded the software I had problems updating my database. It took technical support two weeks before they fixed the problem and meanwhile I was handwriting employee checks (I know....embarassing). I did, however, continue to update my tax tables and because they did not solve the tax form issues so close to the deadline, purchased separate software to process W2s. Updating to 2011 was the WORST experience. It took me 3 calls and I was put on hold at a minimum of 30 minutes each. Roughly an hour and a half. Because Avanquest couldnt solve the updating database issue (AGAIN!), I was transferred to Nova Development. I was put in a queue of 11 (not bad) an hour and 45 minutes later...some dips--t picks up the phone and hangs up. I was unable to breathe, I was so furious. Well when Avanquest transferred me to them, they failed to give me NDs number. So I had another 30 minutes on hold with Avanquest, explained my situation, asked to be directed to a supervisor at ND so I wouldnt have to hold, was IGNORED and put in a queue of 19!!! 45 minutes later, in tears, I broke and called my dad who thankfully has a pretty strong grasp of computers. If you are updating your software follow carefully (1) first back up your database and email to yourself (2) wipe bookkeeper completely off your computer (3) download the newer software and install the tax tables (4) finish updating (because it downloads to a newer software version within 2011) the program. When everything is updated, (5) save your database to your desktop (6) open bookkeeper and restore your database. Then make another update with the upgraded database. In summary, THREE hours and FORTY-FIVE minutes of panic and neither Avanquest or Nova solved my issue. As a small business owner, I cant bill out the lost time and NEXT year....Im investing in quickbooks. GOOD LUCK if you do buy it or if you are not having issues (they will come).

Bought this at Office Max, err Office Depot¿, and I have to say what a pile of garbage it is. Even my own mother who does book keeping says this program is way too confusing and can see where there could be a lot finance errors. Heck, not to mention a whole bit of spelling errors within the program itself. Tell me again why I should put in my SSN into this program again? I cant even give it a half star! X-C

The disk I was furnished did not open. The package said I could download the program as an alternate. I was unable to download the program. There was a so-called help line, which gave the same answer to each statement, namely that with the payment of one dollar I could get help for seven days, then there would be new charges. Understand I paid for the program and still did not have it installed. Yet they wanted additional payment. This is a total rip-off. Robert Gregory

Ok, but not what i expected

I bought one and recommend it to one of my customer, we both have the same experience with writing check with program when you print the check it duplicate the name it is written too, whats bad about it the company who develop the program dont have a clue how to fix the problem, and getting them have to be email only. so this program does not do what they said it can do, it make your company look unprofessional

Good product for your company.

have to buy certain check paper that is very expensive

does not work with wndows 7 or 8 as stated