Bookkeeper: Easily Manage Your Business Finances

Okay. Im not one to bash any product, because I know products work differently for each individual. However, my experience has been so horrific that I feel inclined to share. I am a small business owner since 2005. I started using bookkeeper since the start of my company. Each year Ive endured lagging tax table updates, worse yet lagging tax forms being released which resulted in late W2s being sent out one year, and problematic updates. I stopped updating the software in 2009 because when I upgraded the software I had problems updating my database. It took technical support two weeks before they fixed the problem and meanwhile I was handwriting employee checks (I know....embarassing). I did, however, continue to update my tax tables and because they did not solve the tax form issues so close to the deadline, purchased separate software to process W2s. Updating to 2011 was the WORST experience. It took me 3 calls and I was put on hold at a minimum of 30 minutes each. Roughly an hour and a half. Because Avanquest couldnt solve the updating database issue (AGAIN!), I was transferred to Nova Development. I was put in a queue of 11 (not bad) an hour and 45 minutes later...some dips--t picks up the phone and hangs up. I was unable to breathe, I was so furious. Well when Avanquest transferred me to them, they failed to give me NDs number. So I had another 30 minutes on hold with Avanquest, explained my situation, asked to be directed to a supervisor at ND so I wouldnt have to hold, was IGNORED and put in a queue of 19!!! 45 minutes later, in tears, I broke and called my dad who thankfully has a pretty strong grasp of computers. If you are updating your software follow carefully (1) first back up your database and email to yourself (2) wipe bookkeeper completely off your computer (3) download the newer software and install the tax tables (4) finish updating (because it downloads to a newer software version within 2011) the program. When everything is updated, (5) save your database to your desktop (6) open bookkeeper and restore your database. Then make another update with the upgraded database. In summary, THREE hours and FORTY-FIVE minutes of panic and neither Avanquest or Nova solved my issue. As a small business owner, I cant bill out the lost time and NEXT year....Im investing in quickbooks. GOOD LUCK if you do buy it or if you are not having issues (they will come).

If you have computer skills then you could figure this product out. If you have no computer skills just return this item. Instructions are poorly written and interface is not friendly.

The bookkeeper product has served me well, but I made the mistake of signing up for the credit card company through this--First Data and Cardservice International were a nightmare. They raised fees, gave poor service...WARNING to all who purchase this product to NOT get involved with them.

We bought this product primarily for tracking income and expenses via our Bank check register. It comes with a vast array of selections, mostly associated with tracking payroll, taxes, etc and were still trying to figure our how to just register basic transactions. It is way too complex without the option of selecting simple bookkeeping as was advertised.

I have been doing bookkeeping with various programs for over 12 years and this is the absolute worst program I have ever TRIED to use. Working for a small farm and minimal payroll, this program is an absolute failure and is not useable. No tech support, terrible instructions/help. I did not choose it, the boss did and now he is stuck with a program he paid for that is not functional. How in the world do they stay in business selling a product like this is very bad business. Furthermore we had to pay a separate fee to get the tax table information that supposedly made the payroll feature work. DO NOT BUY THIS PRODUCT!

It would not let me posting items for last year.

Not all information is giving

Does not give the user sufficient control over the Ledger categories. Hence, is not adaptable to the needs of non-profit organizations.

Disliked everything about this product. Cannot delete accounts you do not need, difficult to add and/or modify existing accounts. The worst accounting program I have ever used. Do not waste your time. I gave it one star because system required at least one but this is No Stars

I bought the 2009 version (on the cheap) to test out and see if I liked the software so I could decide whether I would like to pay full price for the current version plus another 30 bucks or so for the tax tables to handle payroll. So far I am not terribly impressed. Im giving it one star, and I will update this listing with specific complaints until I break down, buy a better bookkeeping software, and throw this in the trash. 1) The payroll portion wont work smoothly unless you shell out an extra 30 bucks for the yearly tax tables. 2) There is no way to delete things. I thought I would make a fake bank account, and a fake employee so that I could figure out how to print paychecks. Now the software is convinced that I paid out $191.60 to my esteemed colleague Fakey McFakerson and wont let me delete the fake bank account. I am going to have to uninstall the software entirely to get rid of this transaction. So, if you plan to fool around with the software to figure out how it works, set up a company called Fake Company on which to experiment. You can never delete that either, but at least you wont have permanent mistakes in your real accounts.