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Annquenetta Kidd
Greater than one weekUpdate: I contacted Coolife customer service and they were more than willing to provide excellent customer support by replacing the damage suitcase and allowing me to keep the damaged one to avoid the cost and hassle of returning it. Im giving customer service a five but giving the product a four because although the customer service was excellent, the product itself was disappointing, as it broke the first time I used it. In any event, I am happy with the resolution. I puchased this luggage in June for my travel to Africa. Used for the first time in September and one of the wheels broke off at some point during my travels. While the body seemed to withstand the airport handling, the wheels did not. Now Im not sure if I can replace the wheel or if this suitcase is no longer any good to use on another trip. I have only had this luggage for 3 months, and only used one time.
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CarolinaTechFoodie
> 3 dayI thought this would be heavy with the clamshell vs. cloth suitcases. Boy I am wrong. This is great, its handed 15 days on the road with a new stop every night or two. Use the top half of the clamshell or youre missing out. This suitcase can hold so much! Fast shipping, good packaging, good quality. Highly recommend.
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Daniel Salce
> 3 dayMade lots of trips with these bags. On wheel finaly broke. Im under my two year warrently, but cant see how to contact the seller.
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40P%
> 3 dayThese are beautiful! Ordered for my trip in Dec. Havent used yet, but I am very happy so far. Color is amazing! Beautiful Red, I was reluctant because the picture of them looked like it had whitish lines on front. But its all red! They twirl with ease! Pretty roomy. My daughter ordered the blue & the color is also amazing!!! Ive been looking for red luggage for years, finally found what I was looking for!!!!!
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Sonia
Greater than one weekOkay, I have bought my family 3 sets of this luggage but I am the one who travels most often. The good: I would like to point out that the bags made it comfortably on and off many flights, in and out of cars, hotels, etc. without a problem. Luggage is easy to maneuver and glides like a dream on airport floors. At first glance, this felt as though it was cheap luggage but actually had been very durable until… The bad: the last time I traveled I realized that my midsized 24” bag had been damaged somewhere in transport and some point in time, and now unusable. As it was a wheel problem, the airline wouldn’t take a claim. As the largest one is too large for some flights or traveling needs, this is a big loss in my opinion. Now I’m worried for the rest of this luggage that I’ve purchased in the past year for my family. Honestly, I think it’s awesome that the wheel itself stayed on considering the damage around it. That’s a win for sure, but I won’t trust traveling with it again in its current or even ‘fixed’ state. Would I purchase again? I’m torn. Honestly it was great until it wasn’t.
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T Dragon
> 3 dayHappy with the products as they are as described. So far so good after 1 long distance trip.
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Dee
> 3 dayIve only used the smaller size and it worked great. Its lightweight and holds a lot. And of course the deep purple color is just what I wanted. Ill be using the larger one in a few weeks but I anticipate that it will work just as well if not better.
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Alex
> 3 dayI used it for travel and it holds up. I compared it to other brands and it very similar structure and built the same.
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TD
> 3 dayThey weigh so little which youll definitely benefit in airline travel. All three made it safely on 4 different planes. Super smooth maneuverability. No issues at all on their 1st trip. Wheels seem a bit like ones on an old school puter desk but they held up fine, they also roll when tilted. I looked at Samsonite and they seem the same. No odor at all and zippers worked perfectly. Good buy in my book.
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Ashley Vrska
> 3 dayI like the look of them. I wish they all expanded like the big one does