Microsoft Surface Laptop 3 – 13.5 Touch-Screen – Intel Core i5 - 8GB Memory - 128GB Solid State Drive (Latest Model) – Platinum with Alcantara

I purchased this device according to its description in the title. I was under the impression I was buying a new laptop and received a used one. Any other description listing states if it is new or used and this did not.

Not too thrilled about the cloth surface around the keyboard. Not sure what they were thinking there - germ trap. I would have selected something different had I realized that it was cloth versus a hard cleanable surface.

Not a surface 3. They sent the original 2017 model.

Good

Just got my Surface Laptop 3 in platinum finish, 15 inches - it works great, superb sharp color screen, seems to be improved keyboard, perfect touch - I bought this because my previous XPS died when the battery overheated and expanded, killing the XPS. I have a Surface Pro 3 which I used as a backup and portable when I needed mobility.

Absolutely love it!! Perfect laptop!

Only had the product for 4 months and it already is faulty and has constant issues, don’t recommend spending your money on.

To what extent is a company obligated to provide high quality products, even those not explicitly under warranty? After 6 months of general use (taking it in and out of my backpack, placing it on the coffee table, typing, etc.) the screen cracked. The location of the crack and lack of physical damage elsewhere on the computer (the frame isnt bent or scratch) prove the computer was not dropped or mishandled in any way. The screen was made of glass incapable of withstanding general use, and Microsoft is unwilling to replace a defective product because of the type of malfunction it had. A screen crack, regardless of how it occurred, is not a type of breakage their warranty covers, yet they made a screen of a material so fragile it can crack under the lightest of strain.

This company did exactly what they said they would do, when they said they would do it. What more can you ask from a company. 5 Stars.

1 month old and blue screen of death. 2 days after return window closed. I won’t be buying Microsoft again