This dual plug has terrible instructions and setup. Ive used many bluetooth and Alexa products. This one is so bad I had to return it. Every step along the way, which is many, to get it automated with Alexa was not straight forward, was confusing, did not work, or otherwise caused problems. The instructions are tiny lettering and non intuitive. I could not find the starting point. There is a link for online PDF instructions. The link goes to their home page and no further. No help. I found the app and installed it. The setup showed about a dozen different plugs. No model numbers on mine of the dozen in the app. None of the ones in the app looked like my dual plug - they were all single plugs. I tried the auto setup but the device did not appear. Eventually, I found tiny page numbers on the instructions and each page is only a half page so 1-9 goes along the top half and 10-18 along the bottom half. Then another 18 mini pages on the backside. If you just try to read the instructions you go from step 1 to step 10 to step 2 to step 11. Very confusing. I skipped the NOTE to hold on/off for 5 sec for factory reset since it was a new product. Next step - status based on blinking lights - didnt help because there were no blinking lights. Back to factory reset. But holding down the button did nothing. I tried the second button, that did the trick. Now theres a blue flashing light. Back to the app. The device showed up in auto setup. I had to enter my wifi password for the app, then again for the device. Setup timed out. I had to enter the wifi password again to retry. Timed out again. You get the picture. Eventually I copied that password so I could paste it in each time. I took several tries before the setup actually worked. Now for Alexa setup. There is a link in the app to setup Alexa. I tried it. It took me to a page that said if youre seeing this you need to update your app. I went to the app store. Looks like I have the latest version thats 1 year old - no updates available. I realized that HBN were amatuers and decided to return the product at this point. Im trying the Govee product, and theyre worked for me in the past.

I cant find any instructions that seem to work. I will keep trying as I think they will be great should I get them synced. Having trouble with Alexa/Amazon account syncing too.

I bought two smart plugs. The smart plugs work great and were easy to pair with my Alexa devices. I will definitely be buying more for me and my family.

I bought this so two electric toothbrushes could be plugged in and only use one outlet. My toothbrush stopped charging, so working with the toothbrush company, they issued another toothbrush. Then the other stopped working, and thats when I started doing research on the smart plug. I think its a stupid plug, and now its past the return date. Update: the company reached out to me and apologized for my experience and refunded me the full amount. They are a company of integrity and I applaud them for that. I would consider their product in the future, using it how its intended to be used.

Great price. like having 2 outlets in one plug that will operate independently. Works well with my 2.4 network has not dropped signal in over a month. Set up with SmartLife app and use with Google Voice.

It was a little difficult to set up. I cant say for sure if the problem was my interpretation of the instructions or the instructions werent clear. Whatever the problem it took 30 minutes to get it to work with Alexi. When I finally worked it out, the second outlet was easy to configure. These are perfect for my tree. I can easily turn all my decorations on and off. I will order another set for the family room.

Plug never connected to Alexa, which is thy I bought it. Ill keep it & use it someplace in my home and yes Ill buy another one

I bought a set of 8 of them a while ago and love them they work great and are super quick to use. This newest batch came and the box was all crushed and they were all over the place in the bag. Ill edit my review if theyre not working after testing. As for the first batch I only had occasional days where a routine in Google home would not trigger a switch to power on or off for our bearded dragons light. All in all great though and will most likely buy more.

Might be a personal thing but I had an easier time setting it up on android than iOS

I purchased a single and a double pack to use for automating our indoor christmas lights. One of the plug units does not work at all. The other two work once connected. I cant reach customer service by phone and will need to figure out how to return or exchange the non-functioning unit. A bit bummed that it is not easier to contact customer service at HBN directly. The number just rings and disconnects