HBN WiFi Heavy Duty Dual Outlet Smart Plug with Individual Control, No Hub RequiredWhite, Compatible with Alexa and Google Assistant, 2.4 Ghz Network Only

I was able to connect it ok. But when I turn a switch on there is no power to the outlets. Sending back. UPDATE on REPLACEMENT: I got the replacement and its working. As others have said the instructions are problematic. For example they dont explain that only one blue arrow lights up when establishing the network connection for the entire 2-up outlet.

So far I like it. But I cant say too much about the original HBN app, because I deleted it and I am currently using the Smart Life app instead. The instruction leaflet that the socket came with can use a little updating. It was confusing and it took several tries to add the smart socket to the app. The app itself was not too confusing, but it still took several tries to connect the device. Then when I went to link the socket to my Alexa it gave me an error in the Alexa app. It said the app was not current. Well I was not able to update the HBN app, possibly because it is the most recent version. Alexa then also gave me an option to switch to the Smart Life app. At first I thought oh is this the updated version and since I already had the app for my other sockets I use, I just switched over and everything just automatically linked after I connected the app to socket. What a breeze. It turns out the Smart Life app is a totally different app all together and it seems to serve as a catch-all app for many of the different brand devices out there. In fact the other sockets that I was already using the app for were for a totally different brand.

First, the it could be much better news: The documentation, pictures, manual (if you can call it that), etc, are incomplete, unclear, etc. For example, my specific product isnt list on their site, there isnt a picture of my product, the app tells you to do things that are impossible (press the reset button when there is no such button), etc. Now, the good news: Once you understand how to get it connected (that is, the setup stuff), SO FAR, its really a great product! The apps button turns the light(s) (or whatever) on/off very smoothly and quickly. I had a couple lights that had switches that were hard to reach and/or twist. With this little gadget, I can use Alexa, the app, or the buttons to turn those lights on/off. Beef up the administration/infrastructure and youll see lots of 5-star ratings.

They work good, but I had to have my son (more tech/wifi savvy) set then up on my phone. Wish it was easier.

Just what i needed, working from home recently redid my home work desk. got a real desk and put 2 lamps on the corner. was getting cumbersome reaching over to turn them on and off. got this plug and now have it set on a daily timer to automatically turn on and off. setup was a little wonky as others have mentioned. opened the smartlife app which i use with other smart outlets to setup. found it tried to connect got an error, tried to refresh and nothing. But went back to the homepage and there it was and worked flawlessly. not sure if it was the app or the product but its all good now.

This works wonderfully, but the directions to connect to alexa were not straight forward and difficult to figure out.

Working well so far, its only been a month. It was a little tricky getting it to recognize my wifi but that is more a user learning curve than a product issue.

Slight issue get them to work right. Instructions on setting them up not real clear. Using them fid holiday lights. They work great once you master the set up

Make sure you use the Smart Life app. These are so easy to set up. Like having the advantage of two sockets from one outlet. Bought two and both work well with Alexa

but once I watched the video on Amazon [with the product], it wasnt bad. The written directions were not thorough enough. Since it wasnt quick and easy, I procrastinated on setting them up. It was super easy after watching the video and only took me a few minutes to get them all online. They are working beautifully with my Alexa, and I will definitely be purchasing more. I love the ability to name each outlet on the plugs. The routines were really easy to set up. Great value for the money!