HBN WiFi Heavy Duty Dual Outlet Smart Plug with Individual Control, No Hub RequiredWhite, Compatible with Alexa and Google Assistant, 2.4 Ghz Network Only

This dual plug has terrible instructions and setup. Ive used many bluetooth and Alexa products. This one is so bad I had to return it. Every step along the way, which is many, to get it automated with Alexa was not straight forward, was confusing, did not work, or otherwise caused problems. The instructions are tiny lettering and non intuitive. I could not find the starting point. There is a link for online PDF instructions. The link goes to their home page and no further. No help. I found the app and installed it. The setup showed about a dozen different plugs. No model numbers on mine of the dozen in the app. None of the ones in the app looked like my dual plug - they were all single plugs. I tried the auto setup but the device did not appear. Eventually, I found tiny page numbers on the instructions and each page is only a half page so 1-9 goes along the top half and 10-18 along the bottom half. Then another 18 mini pages on the backside. If you just try to read the instructions you go from step 1 to step 10 to step 2 to step 11. Very confusing. I skipped the NOTE to hold on/off for 5 sec for factory reset since it was a new product. Next step - status based on blinking lights - didnt help because there were no blinking lights. Back to factory reset. But holding down the button did nothing. I tried the second button, that did the trick. Now theres a blue flashing light. Back to the app. The device showed up in auto setup. I had to enter my wifi password for the app, then again for the device. Setup timed out. I had to enter the wifi password again to retry. Timed out again. You get the picture. Eventually I copied that password so I could paste it in each time. I took several tries before the setup actually worked. Now for Alexa setup. There is a link in the app to setup Alexa. I tried it. It took me to a page that said if youre seeing this you need to update your app. I went to the app store. Looks like I have the latest version thats 1 year old - no updates available. I realized that HBN were amatuers and decided to return the product at this point. Im trying the Govee product, and theyre worked for me in the past.

Took 30 seconds to get it integrated and working. Super fast works awesome and I love it!!

Figured these would be pretty straightforward - some fancy plugs. What could go wrong? Well, first of all they’re huge, so just make sure you have space for them. Second of all, you cannot use these without creating an account through their app. Like cannot use them whatsoever. I mean maybe they work as normal outlets, but that’s not why you’re here, and that’s not why I bought them. I also found out later that since these are WiFi only (and not Wifi + Bluetooth) you can’t really use these for a wifi router. Even though I learned this too late and couldn’t return them, I ended up buying the Govee plugs instead and those have been super awesome. Both the product and the app work much better than with this one. The Govee ones are also much higher quality for the same (or lower) price. I definitely recommend those as a first choice! These feel like fisher price plugs in comparison. Good luck!

It takes a bit to understand how to connect it you have to download a special app before it will connect.

So far I like it. But I cant say too much about the original HBN app, because I deleted it and I am currently using the Smart Life app instead. The instruction leaflet that the socket came with can use a little updating. It was confusing and it took several tries to add the smart socket to the app. The app itself was not too confusing, but it still took several tries to connect the device. Then when I went to link the socket to my Alexa it gave me an error in the Alexa app. It said the app was not current. Well I was not able to update the HBN app, possibly because it is the most recent version. Alexa then also gave me an option to switch to the Smart Life app. At first I thought oh is this the updated version and since I already had the app for my other sockets I use, I just switched over and everything just automatically linked after I connected the app to socket. What a breeze. It turns out the Smart Life app is a totally different app all together and it seems to serve as a catch-all app for many of the different brand devices out there. In fact the other sockets that I was already using the app for were for a totally different brand.

I use these with Smart Things and IFTTT to create a remote trigger to control room heaters. I think they work perfectly.

I bought two smart plugs. The smart plugs work great and were easy to pair with my Alexa devices. I will definitely be buying more for me and my family.

Works well. Two plugs, you can use them individually.

Not the best range or consistent connection based on distance from router but overall does the job, like the dual plugs. Wish there was a little bit more space between them and way to secure a tighter fit but overall pleased.

They work good, but I had to have my son (more tech/wifi savvy) set then up on my phone. Wish it was easier.