Kidsneed Baby Monitor - 3.5 Screen Video Baby Monitor with Camera and Audio - Remote Pan-Tilt-Zoom, Night Vision, VOX Mode, Temperature Monitoring, Lullabies, 2-Way Talk, 960ft Range

UPDATE The customer service is superb. They replaced it and made sure I received it within day. So happy. April2023 I loved this thing and one day it just stopped working. I purchased warranty for it and there has not been any response from the seller or the warranty (Asurion). I am so disappointed.

Likes: easy to use. Pairs quickly. Rotates remotely. Zoom and lullaby feature. Dislikes: automatic night vision (room isnt completely dark during the day but picture still black and white), camera has to be plugged in (only monitor has built in battery)

We have had this monitor for almost a year now and everything has been great until a few weeks ago when the base (parent) unit stopped charging. I emailed customer service directly and they immediately shipped out a new base unit and charger, everything is back to being great and Im very impressed with how easy they made it.

The screen is portable but the camera has to be plugged in to work so make sure theres a plug nearby and you can position it where needed. Also test the view before attaching to your wall. I have to give props to the company after reading my review they reached out and offered their updated camera that had WiFi or to refund me. I felt that was very nice of them to do. They didnt ask me to change anything but I did appreciate that they were willing to do that.

UPDATED REVIEW: customer service reached out to me and I was sent a new monitor that works great. It paired to my original camera just fine. It charges and stays charged a decent amount of time. I appreciated the quick and helpful reponse from customer service. They want their customers happy with their products. From my understanding they have updated the monitors and the imperfections have been fixed. Thanks! Worked great up until last weekend. The monitor wont turn on anymore. Ive had it on the charger for a full afternoon and it stayed on red when it should have been full battery by then. Sucks because I use it all the time. Ill have to find something else to use. I can no longer contact their support (or I just cant figure it out) due to past the 90 day policy

I am so glad that Kidsneed has a wonderful customer service department. They contacted me and rushed a replacement monitor which is working just fine. They followed up to be sure we had received it and we couldn’t be more pleased. I am certain the new one will be great. Thanks so much, Kidsneed. I use my monitor to keep up with my 94 years young Mom. The night vision is great and the clear picture makes it easy to check on Mom.

Easy to connect and the quality is pretty good, the night vision is good too! Totally worth it so far!

Edited: Upgraded from 2 stars to 5. I reached out to the company (via the email on the pdf warranty here on amazon) and they had me test the monitor with the cable from the camera to determine what part was faulty. They then promptly replaced the monitor, no charge, no hassle. Amazing customer service. New monitor is working great. ------ Does the job, but unfortunately no longer charges. Ive been using this monitor since November, so it gave a good six months I guess. Have reached out to the company via email, but will have to go get another power cable in the meantime.

The product was given a a baby gift.

It was a great baby monitor until 7 months later it will no longer charge…