2020 HP 14-inch HD Touchscreen Premium Laptop PC, AMD Ryzen 3 3200U Processor, 8GB DDR4 Memory, 256GB SSD, Bluetooth, Windows 10, Silver

We’ve only had the laptop up and running for 2 days, but so far it’s running great. We switched out of “s” mode with no trouble so we could use it with my daughter’s virtual schooling.

All the material and descriptive information about this product speaks to having Window 10 Home version. When it arrived, it had Windows 10S. Very annoying considering the time it took to find the product that I thought supplied the features we wanted which especially included 10 Home.

I purchased this for my son for distant learning. Every hour, NOT exaggerating, he has to reboot because the computer freezes. We tried updates and that didn’t work either. He cannot participate in school chats because the computer lags so badly. My daughter has a Dell that we bought from the Microsoft store and it works perfectly. It’s frustrating enough to be home schooling during these times, this is the LAST thing I need. Now, the left side of the mouse has lifted and is no longer operable.

I purchased this laptop and received it quickly. I am sorry that I ever purchased this. In order for the screen to be clear and crisp, the screen has to be tilted in an unnatural position -- far back. In addition, although I just purchased it brand new, HP is giving me only 8 months warranty instead of 12 months. I guess Amazon had this laptop since March, so that is the date they want to use for the warranty. I have been on the phone with HP all afternoon, and I am up to 4 hours now. I have been transferred to many people, and no one seems to be able to fix the screen /picture issues. The laptop also got stuck on night mode when we tried to make adjustments! The model is apparently quite outdated (which I did not know), and HP has me downloading update after update to no avail. Save yourself some aggravation. DO NOT BUY THIS!

Excellent replacement for our outdated laptop...

This laptop is perfect for what my online schooling. Its fast and the touchscreen is always on point. Id recommend this to anyone looking for a reasonably priced laptop but with enough muscle to get the job done

I bought 2 laptops and they work perfectly there awesome the packaging was great. And very fast shipping the most important thing my daughters love them.

This has to be one of the worst laptops Ive owned. Ive had nothing but problems and I have owned since July 20th of last year. First the laptop didnt want to charge after 2 hours with hp it it got fixed. A month later the screen shuts off randomly, factory reset the laptop then its fine. Now go to turn it on today and it runs for 5 min then shuts off. Now it wont even turn on. I use this computer at my home for maybe 3 hours a day for YouTube and emails and its been nothing but issues. Ill never own another hp product again. Will update once I spend another headache dealing with customer support

Ive wasted time and money on this product as well as with numerous people at hp’s customer service group. Id be unlikely to buy another hp product. I’m hoping that I just got bad luck and most of you are having a better experience.

I see lots of posts complaining it comes with Windows 10S Home and not Windows 10 Home, but its an easy switch. Searching the settings allows you to switch versions and download any app you need. The SSD makes for a super-fast boot. The size does limit the amount you can put on that but an external drive or even an SD card will help with that. Its even good enough to upgrade to Windows 11! One drawback is when doing heavy graphic or file conversion it does slow down and get hot, the core temp peeks around 90C.