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Jennifer Hurley
> 3 dayThis is a very easy to setup and flexible door access system. The customer support is what really stands this product apart from others. I have many of these systems in place but I lost the software license key for one and, anticipating that I would have to purchase a replacement, reached out to the seller. After verifying my order number he sent me a key and told me he would provide support for the life of the product. A very rare occurrence and much appreciated. Ill continue to buy these as long as they make them!
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Justin David Morris
> 3 dayAwesome support, product was easy to figure out. Wiring was straightforward. In our installation, we used 18 gauge, 2 strand wire for the door striker and exit buttons. We opted to use Cat 6 for the pin pad because it needs 5 wires. All connections were soldered and both ways work perfectly. We’ve tried both the web management interface and the software and prefer the software. I have the software installed on a Windows Server 2016 virtual server, and it works fine. We have a network card on the same subnet as the control box (this may not be required but is good practice for applications like these). I found the software straight forward once I played around with it a bit. If you have an advanced application, you will likely need the Extended Function menu. This menu enables tons of functionality. It even rivals some of our larger access control programs. This is a good buy you won’t regret.
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Justin
> 3 dayThis system is easy to install and works perfectly for my needs. The system manufacturer helped me out with more in depth functions as well. I plan to buy a second controller for exterior doors! If you get stuck, ask questions. They really are great with support.
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Derek
> 3 dayI know this access board since 2008. This was my first access board. That 12 years old board was still working well until I left my previous company last year. Now I bought the whole set for the current company. It is a real commercial-grade product. I want to give it ten stars! Installation is relatively straightforward. It has all diagrams that include color code. They do have the video tutorial to teach you how to connect the wire, how to use the software and mobile App. They have the best professional customer support. When I asked a question over the email, it answered back in 12 hours. The support person has substantial and broad knowledge. He can give you the solution even you do not describe your problem clearly. The answer also comes with a related training video. Those videos make me get the idea to fix the issue with no time. This product has tons of functions. I never used them all. The software does the job. It is not fancy stuff, and you need to learn it. Apps work fine, but the interface is plain. Conclusion: This is a real deal. It worth the dollars.
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pete quattrini
> 3 dayI installed this system in our local club in about a day. The hardest part is pulling wire. The best part of this product is customer support! I have been dealing with heavy grade security equipment in Corrections for over 25 years, this is by far the easiest access control system I have ever installed. What makes it the best value is tech support. As soon as you reach out to them, They get right back to you with the easiest solutions. You will not get that kind of service with big Tech companies. Doesn’t matter when you need them either. They are always available. Keep up the good work! If I ever need to install another system, you will definitely be the first I reach out to!
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ms
> 3 dayEasy to setup. Access to all instructions needed are provided with the product. They are great at not displaying sensitive information about product which could cause security concerns as others do. Same day support was provided with complete resolution. They will support you for life. Once system is setup and running, it just works. Not much required thereafter aside from administrative tasks. I plan on expanding in the near future by simply purchasing another one.
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Stephen
> 3 dayI bought this a year or so ago,, and used their support a few times. The unit is holding up great, the pieces are holding up great to. Ive contact support 3 separate times since and they are really quick to respond and have each time provided a solution on the first reply.
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Stevie
> 3 dayDoes everything its supposed to for an incredible price. Very responsive support that seems really passionate about their product and wants it to work the best that it can!
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Cjba
> 3 dayGreat tech support
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Zanmom
Greater than one weekSystem works perfectly. Tech support is the best I have experienced. Quick to answer and always has a ez manual or directions to follow.