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Raymond Shaw
> 3 dayVery good quality and not too hard to install (understanding you have to cut the door jams to fit the device in). Our door jams were metal, so a grinding wheel did the trick. The wires that run to the actuator are not included but easy to find and not very expensive. The instruction video to get the software up and running could use a bit of improvement, but easy enough to follow, just take your time. The support email was answered fairly quickly if you end up needing it. I am unsure if you can daisy chain these to have it support more than four doors, but have requested this answer.
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Stevie
> 3 dayDoes everything its supposed to for an incredible price. Very responsive support that seems really passionate about their product and wants it to work the best that it can!
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Don Ackerman
> 3 dayGreat product. Customer support is outstanding. We’ve installed many of these systems without issue. When we do have a technical question, Chen is quick to respond with phone, email and video support.
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Sam Augustine
> 3 dayVery nice easy set up customer service very fast very nice very knowledgeable I will be buying this again
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Rosa
> 3 dayIts hard to install but vendor will help correct problems you might have
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John Hilzendeger
> 3 dayHands down best customer support I have seen for this type of product. Highly recommend
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Catharine Mohr
> 3 dayProduct availability was a major consideration, all the necessary components arrived promptly. It was clearly stated in the description the strikers were not for Push Rod panic exits; no problem, there is a push-rod striker sold by these folks which also arrived promptly. The two top considerations were, in order 1)tech support and 2) replacement part availability. We wish to have a backup power supply and controller board and both are available at a very reasonable price.
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AGi
> 3 dayInitially I had a problem with the power supply going dead, I contacted support and they sent a replacement promptly, on setup I needed to know a few things, I contacted tech support and a agent called Wood, was very heplful, answering all my questions with a great depth of product knowledge, also connecting with remote assistance at another time to complete and test the system. Because of the 13 hour time difference I would inadvertently contacting Wood after hours and he would always help. Its a pity theres not 6 stars... as the support is first class and product preforms as per purpose. Will purchase again.
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stan kirby
> 3 dayThis system has been great for us. The instructions were good and the support was even better. Emails to support are returned within a day or less (the guy responds from China) and the guy is very helpful. He even helped us with the wiring to integrate this system with a larger older system that was in place previously to us moving in. I would definitely buy again based on the support alone.