Update 4/29/2022 After some assistance through remote support I am happy to update my review back to five stars. Furthermore I learned that you can remotely start and stop auto tracking by clicking 80 and 81 on my joystick call buttons. Both cameras seem to work at 100%. There was only one issue I am not sure if it was fixed but I am hopeful it was fixed with firmware update. Update-3/31/22 Bought a second camera and then mounted them and all of a sudden the auto tracking ceased to work correctly on both of them and the last purchased camera freezes mid stream almost at regular intervals. Using NDI on both of them and that correlates with the issues beginning but when testing the old way it still would not auto track which is the greatest let down. I demoted two stars because of these issues and also not finding any Support for updating these cameras. They still function as a great PTZ camera except the one has issues with the light being in line of the eye and making everything color washed. I control both cameras remotely using the Super Joystick by PTZ Optics. The NDI Function is awesome as I only need one POE Ethernet cable to have power video and control! Just bought this camera for use in a Church and so far it is amazing. Pre purchase considerations: I was hesitant to spend upwards of 2 or three times the amount on similar products just for ai Auto tracking features. And I was a little worried that the 20x optical zoom being able to cope with the 50 ft distance I would be needing it for as well as the ai auto tracking working like it should be. After a couple of weeks of use I am blown away at the possibilities and quality that this is over the prior cameras we had, none of which were ptz cameras. This camera is perfect for lower entry into the PTZ world with auto tracking capabilities. It takes a bit of research to figure out how to make it work how you want it to but for me it has been enjoyable. Pros: Price $1500 is a bargain compared to more heard of competitors (heard it used to be cheaper... So wish I had found this product back then!!) Works well with PTZOptics Joystick and live streaming. Cons: Software is a little backwards (Make sure to set the miniscule board under the camera to Menu in order to utilize the Software in changing camera settings - Lost a lot of time trying to figure that out.) and directions were a bit sparse for setting up. Remote control that comes with it is almost worthless because it barely registered in front of camera and unresponsive behind it.

I purchased this camera and am very pleased! Upon plugging it in at my church the picture quality was noticeably better than our other cameras right away! I needed some help setting up the auto tracking and tech support was awesome and super responsive! The tracking is great too from what I can tell. The prices are excellent! I am going to by more cameras...

I have been using many different cameras in the past, but this one is the best so far. I use this camera to stream to Zoom using OBS, and the main reason I decided to buy this is because you can use OBS to stream to different platforms. Recommend 10/10. And on top of all that the tech support is amazing, amazing response time.

My AV tech support Jenny was amazing and was with my for more than an hour troubleshooting until she could find and fix my mess in my network. the camera is pretty good for the price I recomend it. unfortunately my second one never arrived but it was the carrier fault so still buying more from AVKANS.

I had this camera for work but was unable to use it for a ZoomRoom. This camera is great and works as advertised, but we were unable to use it as intended because it does not support PTZ over USB. Our ultimate goal was to use the camera in a ZoomRoom, but we were unable to control the camera from the rooms iPad controller because the camera did not support PTZ over USB. However, this is an excellent low-cost PTZ camera with very good zoom!

When we first purchased this item we had a minor issue getting things up and running. Tech support was Johnny-On-The_Spot. Since then weve enjoyed its ease of use and quality of image. The only issue weve ever experience before was because of our pastor, not the camera. He gets so animated (moves around A LOT!) that the camera would occasionally lose him because it couldnt keep up. I dont think an $8000 camera could keep up with him then. That being said, once again, Akvans tech support came to our rescue. Recently we lost connectivity between the camera and the CMS software because of a provider change. I dont know who the tech was by name, but the person was able to log in remotely and fix the problem. And there was no long wait for the support. Within a matter of hours they got back with us, and once logged on, identified the problem and fixed it. A-plus tech support. They never leave you hanging.

Support was very responsive and was was to resolve the problem we were having quickly.

The cameras image was grainy the AI tracking did not work as expected. Over all a good PTZ camera for the price. Did not like the fact that you could not remote into the camera as other AVKans PTZ cameras, had to use the CMS software or remote. Ended up returning the PTZ Camera after using it once for our Church Worship Service.

The camera works great for what I need, but the customer service is even better! Quick responses and provides help to fix whatever problems I may be having.

This is my 3rd AVKANS camera. The first 2 were the X20 and X30 models. When I saw that this camera had a tracking feature, I had to try it out. I use these cameras in a classroom environment for a local museum. Previously I would use a PTX controller to manually move the camera around. which was difficult to stay on top of when you are busy with other tasks. The first time out I set the tracking on the speaker, and it stayed with them the whole 3-hour presentation. This allowed me to focus on running the slides and even adding some picture in a picture footage to the final product. In addition to the tracking, the major pluses are the built-in NDI and power over Ethernet. This allows me to operate the camera from over 50 away with a single cable. For those of you interested, my setup consists of the following Black Magic Design ATEM Pro switched PTX Optics Superjoy Net Gear Switch with PoE AVKAM X30 Camera AVKAM X20 Camera And the auto tracking AVKAM camera. By using multiple cameras I can use the X20 and X30 for focusing on members of the audience when they are asking questions and the auto tracking to follow the instructor. It took a little while to configure the new camera to the SuperJoy, but AVKAMs support offered great assistance via email and within 24 hours on a weekend had a working solution.