When we first purchased this item we had a minor issue getting things up and running. Tech support was Johnny-On-The_Spot. Since then weve enjoyed its ease of use and quality of image. The only issue weve ever experience before was because of our pastor, not the camera. He gets so animated (moves around A LOT!) that the camera would occasionally lose him because it couldnt keep up. I dont think an $8000 camera could keep up with him then. That being said, once again, Akvans tech support came to our rescue. Recently we lost connectivity between the camera and the CMS software because of a provider change. I dont know who the tech was by name, but the person was able to log in remotely and fix the problem. And there was no long wait for the support. Within a matter of hours they got back with us, and once logged on, identified the problem and fixed it. A-plus tech support. They never leave you hanging.

The company has been very helpful and responsive. We bought the kit with the two cameras and the switcher for our new livestream set up at church. We added this camera and it matched perfectly. We mounted the new camera upside down and could just flip the image in the software. The cameras move smooth and zoom well. Very professional. If you buy the controller it can do hundreds of preset shots per camera and up to 6 cameras on the controller. Use OBS and YouTube and you are all set.

camera is used in church setting and it is the answer to our prayers. picture is great

I looked at a lot of cameras before buying this one. It appeared to be a value packed device. Initially it worked great with its own software but wasn’t playing well with Wirecast. I contacted tech support and they quickly got the problem resolved. I now own2 with plans to buy 2 more.

I am pleasantly surprise with the low price point for a NDI certified PTZ camera, and yet it truly delivered. The user manual is not very helpful if you are going to use third party software like OBS Studio, which is what we use. We connect the camera to a POE Switch, and the IP is immediately detected and we set it to static IP. OBS immediately detected the NDI Source and added without issue. We had problem with PTZ Control within the OBS. Turns out, we should just leave the setting on Remote Config > Protocol to > Enabled > Server > TCP - 5678, leave the IP as 0.0.0.0. On OBS PTZ Control - choose Visco TCP, set it to the NDI Source > enter ACTUAL IP of the camera > Port 5678. I will update the review after we mount it to the ceiling. No mount is included, but you can search “PTZ camera ceiling mount” and you will see a few.

How do you locate the camera/s IP Address? The remote sent with the camera does not have a * or # key for *#4...

Bought two cameras and we are looking to get two more! Quality and customer service has been great. Affordable and effective.

I was shocked at how great the quality of this camera is and how easy it is to maneuver. The thing that keeps me coming to Avkans is the outstanding customer service. Great product!

We bought three of these to upgrade our churchs Livestream. They are well-built and easy to control. The multiple simultaneous outputs are nice as they allow flexibility in having a multiview preview independent of our program feeds. I have used more expensive competitors, and these work just as well for our needs.

The camera is solid and NDI and video connections worked righ out of the box, but network integration through The AVKANS CMS software (windows only) found the camera but could not control. A call to support helped to solve this and this support is key to what makes my experience so entirely positive. Highly recommended.