Im a media director and I recommended this PTZ camera for one of our churches. I must say we are super excited about this product, its great by all standards. The response from the customer service team was swift and you can tell they are excited to help.

We bought this in December and mounted on the wall in January then middle of February the video output started shaking so bad we cant zoom in. But, we found out that it was the mounting causing the vibration. Once we mounted it on a flat surface it was not shaking at all. Customer service is also top notch and once you contact them for an issue they will respond right away. Theyre the one that suggested to mount it on a flat surface. They make sure youre satisfied with your purchase 100% and will troubleshoot with you if you have problem with your camera and even install. We are fully satisfied with our AVKANS PTZ camera and recommended it to other church in our district. 2 of the church that we suggested it to already purchased their AVKANS PTZ camera. Well buy the same camera again in the future.

It really does what it promise.

Beautiful image with an optical zoom. We set it up to 2 of these cameras on the AVKANS ptz controller via a POE networking switch connected to our Atem Mini Pro. Initially we could not connect the controller to the camera, we sent an email to the support email and had a response in a few minutes. Set the controller to DHCP mode. Then press Inquiry key Then enter the IP address of the camera Choose VISCA IP protocol Then enter the VISCA port as 1259. They Support is quick to respond and very pleasant.

The camera is great. But whats better is the tech support! They saved my back side! It can be a bit daunting at first set up, but its to be expected. Great instructions and tech support was crazy fast responsive! So thankful I went with this name brand that stands behind their product and its application. I was very concerned Id be left in the dark if I got stumped on a detailed issue. But I reached out and in less than 10 mins I got a response. Thats service!

I am pleasantly surprise with the low price point for a NDI certified PTZ camera, and yet it truly delivered. The user manual is not very helpful if you are going to use third party software like OBS Studio, which is what we use. We connect the camera to a POE Switch, and the IP is immediately detected and we set it to static IP. OBS immediately detected the NDI Source and added without issue. We had problem with PTZ Control within the OBS. Turns out, we should just leave the setting on Remote Config > Protocol to > Enabled > Server > TCP - 5678, leave the IP as 0.0.0.0. On OBS PTZ Control - choose Visco TCP, set it to the NDI Source > enter ACTUAL IP of the camera > Port 5678. I will update the review after we mount it to the ceiling. No mount is included, but you can search “PTZ camera ceiling mount” and you will see a few.

We bought three of these to upgrade our churchs Livestream. They are well-built and easy to control. The multiple simultaneous outputs are nice as they allow flexibility in having a multiview preview independent of our program feeds. I have used more expensive competitors, and these work just as well for our needs.

A major university wants to use our classroom for remote classroom instruction. I have been tasked with researching, testing, and configuring our classroom for that purpose. I purchased the AVKANS 20X NDI Auto Tracking PTZ Camera. My area of responsibility is network administration, this is my first deep dive into telecommunications. Being unfamiliar with the camera I emailed Avkans support with questions. They responded almost immediately. We exchanged several emails when they offered to remote in and help configure the camera. Im in Pennsylvania, US, Avkans support is in China, a 12 hour time differential. They accommodated my schedule, which is unheard of in the tech support field. They have gone above and beyond my expectations. Technical support is extremely important to me and bad support will keep me from buying a product. I would have to rate Avkans support among the best, if not the best, tech support that I have encountered. I dont know how many more cameras I will need but if I do I will be buying Avkans cameras.

I looked at a lot of cameras before buying this one. It appeared to be a value packed device. Initially it worked great with its own software but wasn’t playing well with Wirecast. I contacted tech support and they quickly got the problem resolved. I now own2 with plans to buy 2 more.

Beautiful image with an optical zoom (so much better than a digital zoom that gets pixelated on other cameras) You can set it up ad-hoc to a ptz controller (via a crossover network cable), or via any cheap networking switch (via normal ethernet network cable). Default username is admin and password is 123456 - this part was not very clear to me but now that I know its all good. Support is quick to respond!