My AV tech support Jenny was amazing and was with my for more than an hour troubleshooting until she could find and fix my mess in my network. the camera is pretty good for the price I recomend it. unfortunately my second one never arrived but it was the carrier fault so still buying more from AVKANS.

I have three of these cameras and enjoy using them. The image is a little soft which is good for the complexion. They were easy to setup and connect to my controller (PTZOptics superjoy). The tech support has been helpful and fast. I have only contacted them for firmware updates and questions related to that. It will only track one person. If there are other people in the frame it may lock on one you do not wish to track. However, if that is the case you can take it off auto tracking and use you controller. The camera has smooth start and stop functions. I only wish they would put the smooth start and stop on their other cameras like the 20x and 30x. I believe it was money well spent.

As we all know customer support is a hit or miss thing. Most companies couldnt care less about you and a tech issue you are having. To my surprise, AVKANS is unlike them. Very good support. Had an issue the other day and sent an email to their support center. Within an hour I received a reply, setup a Teamviewer session, and had the solution that fixed the problem. All from halfway around the world!! I cant get a local support person from another company to help me from their center 5 miles away!! Based on this level of support, I would have to recommend AVKANS to everyone. The picture is great, the zoom is fantastic, and the tracking capability is beyond belief. Add to that the support level, you cant beat it.

Camera came in very fast and had it working in no time..... With one issue, the camera and software worked but we use OBS for livestreaming! I emailed the seller to ask if there were any tricks..... Within the day, the seller had tech support on it. They worked with me over an hour until they gotmit working and it wasnt even a camera issue but more OBS. Even after that, they did a personal tutorial with me on some of the features! Incredible camera and customer service!

I purchased the AVKANS PTZ 30X for board and staff meetings at my job. It is truly a game changer! Smooth PTZ, a variety of connections, easy to set up and easy to use. I use the AVKANS joystick to control the camera over my network -- and setup and discovery was so easy. Ive already purchased a second AVKANS camera to add to my setup. Price is great too -- and the camera is just as good as the one I paid 5 times for in our conference room, but this one is portable! I am recommending that our church purchase this set up for our livestreaming. Very happy with this purchase!

A big Thank You to your team for the support on the camera setup for our church.. Ill like to especially thank David, Bruce & Jenny for the support they gave via a remote session to resolve some connectivity issues between the joystick and the camera. They performed some troubleshooting, upgraded the firmware, and reconfigured where necessary. It was definitely needed because we had spent a few days trying to figure it out ourselves. We also found out that the camera sent was of a higher grade than the ones we ordered, so that was a plus for us. Overall, the customer service was great, and I recommend their product and services to anyone.

I have been using many different cameras in the past, but this one is the best so far. I use this camera to stream to Zoom using OBS, and the main reason I decided to buy this is because you can use OBS to stream to different platforms. Recommend 10/10. And on top of all that the tech support is amazing, amazing response time.

Im a media director and I recommended this PTZ camera for one of our churches. I must say we are super excited about this product, its great by all standards. The response from the customer service team was swift and you can tell they are excited to help.

The design and quality of the camera are really good and strong and was easy to add to the Ndi network we use. Unfortunately the tracking function wasnt useful for us. Overall: the camera is a good buy but for our purposes (4K) not good enough. Interesting to see is that the software for the tracking seems to be identical to the Ptzoptics tracking camera !! But for a much better price :)

Worked okay, but the NDI feature is mostly worthless. The video quality over HDMI was fine, but via NDI it was not great (makes sense since its NDI|HX @ only ~10 Mbps vs. Full NDI high bandwidth at ~100 Mbps vs 2970 (!) Mbps for 3G-SDI). Whats worse is the control latency over Ethernet is way too slow, both via their own AVKANS CameraCMS as well as NDI Studio Monitor, both over Gigabit Ethernet. Part of that is the NDI|HX protocol itself (full NDI or at least NDI|HX3 is much lower latency), but even with a direct HDMI feed it was too laggy for my needs, so its definitely an issue with the camera itself as well. Saving presets helps of course, but sometimes things still need tweaking and it was a pain to do so. Unfortunately the cheapest Full NDI cameras are $1900, so Ill just have to go back to a non-NDI workflow, at which point you can spend a bit more than this and get even better video quality (and hopefully workable control latency).