The camera is solid and NDI and video connections worked righ out of the box, but network integration through The AVKANS CMS software (windows only) found the camera but could not control. A call to support helped to solve this and this support is key to what makes my experience so entirely positive. Highly recommended.

I am setting this PTZ up for my church as an upgrade for audio and video system. I had some connectivity issues with my PTZ controller but i contacted AVKANS tech support by email and within minutes they responded with the solution.

A major university wants to use our classroom for remote classroom instruction. I have been tasked with researching, testing, and configuring our classroom for that purpose. I purchased the AVKANS 20X NDI Auto Tracking PTZ Camera. My area of responsibility is network administration, this is my first deep dive into telecommunications. Being unfamiliar with the camera I emailed Avkans support with questions. They responded almost immediately. We exchanged several emails when they offered to remote in and help configure the camera. Im in Pennsylvania, US, Avkans support is in China, a 12 hour time differential. They accommodated my schedule, which is unheard of in the tech support field. They have gone above and beyond my expectations. Technical support is extremely important to me and bad support will keep me from buying a product. I would have to rate Avkans support among the best, if not the best, tech support that I have encountered. I dont know how many more cameras I will need but if I do I will be buying Avkans cameras.

Nice little ptz camera for my small church and excellent customer support.

The Product works good......now that Jenny in the technical support group helped me understand about changing the IP address from DHCP to Static in order to enjoy the full features of the camera on my computer!!

Very happy with this camera for my church and also customer service was great on helping me set it up. I highly recommended for people who are starting there new Ptz services.

I purchased the AV-E20-NDI for use in our church service stream. So this camera is in its infancy because it E - economy version of its big brother. It has all of the basics of a PTZ camera with the addition of NDI built in. I needed some tech support right out of the gate and Jenny, from tech support, was very good you just have to deal with the time difference between the US and China. I could communicate with her starting at 8:30pm central time. They are working on a firmware update to fix a couple of features but the camera functions well without it will just be better. The NDI capability is great. It easily connected to my other NDI software (VMIX). I am using an open source software called Bitfocus Companion to control the Camera. You just set it up as a PTZOptics Visca camera and it works. I use Companion because our other camera is a vaddio conference shot which uses a non standard control setup and Companion can communicate with both devices in one place. I cant speak to the longevity of the camera yet. I went with all 5 stars because it just functions, they are improving it as we speak, support is responsive and it fills a niche area for smaller churches on a budget that cant afford the 1, 2, 3, 4, ... thousand dollar cameras.

I do the streaming for my church. This is just what I have been looking for. It fits the bill in just about every way. Will soon be purchasing more.I had questions and could not believe how fast they responded. George

The AV-E20-NDI PTZ camera was bought as a gift for our church. The set up was very straight forward. I had some issues connect a network controller plugin in OBS to control the PTZ part of the camera. Jenny from AVKANS was very helpful and help me set it up. She was very responsive to my emails and helped me get everything straightened out in the end! The image quality is great! WE used it for the first time at church and the difference from our 10 year old sony handycam is staggering (comparing apples and oranges, but still)! We love the clarity even when zoomed in (had a little trouble focusing, but it may be the amount of light that we had and how far we had to zoom in). I would definitely recommend giving AVKANS PTZ cameras a whirl, especially when trying to make a budget. I would love to have at least two or three.

We bought three of these to upgrade our churchs Livestream. They are well-built and easy to control. The multiple simultaneous outputs are nice as they allow flexibility in having a multiview preview independent of our program feeds. I have used more expensive competitors, and these work just as well for our needs.