Tienen una excelente atención, a tal punto de ofrecerme respaldo para enlazar la cámara con el control PTZ vía TeamViewer. Calidad bastante aceptable en relación Calidad y Precio. Si quiere sacarle el máximo provecho a la cámara tiene que comprar el control PTZ Avkans, yo compré uno más económico y no tengo la función de velocidad de zoom y velocidad del pan y tilt ya que según el soporte técnico de Avkans el control que compré es para cámaras de seguridad.

I looked at a lot of cameras before buying this one. It appeared to be a value packed device. Initially it worked great with its own software but wasn’t playing well with Wirecast. I contacted tech support and they quickly got the problem resolved. I now own2 with plans to buy 2 more.

Im a media director and I recommended this PTZ camera for one of our churches. I must say we are super excited about this product, its great by all standards. The response from the customer service team was swift and you can tell they are excited to help.

When we first purchased this item we had a minor issue getting things up and running. Tech support was Johnny-On-The_Spot. Since then weve enjoyed its ease of use and quality of image. The only issue weve ever experience before was because of our pastor, not the camera. He gets so animated (moves around A LOT!) that the camera would occasionally lose him because it couldnt keep up. I dont think an $8000 camera could keep up with him then. That being said, once again, Akvans tech support came to our rescue. Recently we lost connectivity between the camera and the CMS software because of a provider change. I dont know who the tech was by name, but the person was able to log in remotely and fix the problem. And there was no long wait for the support. Within a matter of hours they got back with us, and once logged on, identified the problem and fixed it. A-plus tech support. They never leave you hanging.

The camera is very responsive, I am thinking of adding more in the future for our church.

I purchased this camera and am very pleased! Upon plugging it in at my church the picture quality was noticeably better than our other cameras right away! I needed some help setting up the auto tracking and tech support was awesome and super responsive! The tracking is great too from what I can tell. The prices are excellent! I am going to by more cameras...

This is my 3rd AVKANS camera. The first 2 were the X20 and X30 models. When I saw that this camera had a tracking feature, I had to try it out. I use these cameras in a classroom environment for a local museum. Previously I would use a PTX controller to manually move the camera around. which was difficult to stay on top of when you are busy with other tasks. The first time out I set the tracking on the speaker, and it stayed with them the whole 3-hour presentation. This allowed me to focus on running the slides and even adding some picture in a picture footage to the final product. In addition to the tracking, the major pluses are the built-in NDI and power over Ethernet. This allows me to operate the camera from over 50 away with a single cable. For those of you interested, my setup consists of the following Black Magic Design ATEM Pro switched PTX Optics Superjoy Net Gear Switch with PoE AVKAM X30 Camera AVKAM X20 Camera And the auto tracking AVKAM camera. By using multiple cameras I can use the X20 and X30 for focusing on members of the audience when they are asking questions and the auto tracking to follow the instructor. It took a little while to configure the new camera to the SuperJoy, but AVKAMs support offered great assistance via email and within 24 hours on a weekend had a working solution.

The camera works great for what I need, but the customer service is even better! Quick responses and provides help to fix whatever problems I may be having.

I am setting this PTZ up for my church as an upgrade for audio and video system. I had some connectivity issues with my PTZ controller but i contacted AVKANS tech support by email and within minutes they responded with the solution.

I do the streaming for my church. This is just what I have been looking for. It fits the bill in just about every way. Will soon be purchasing more.I had questions and could not believe how fast they responded. George