To this day my Jaden thermal printer is still plugged in but its saying offline itll print test copies but wont print my labels for my business and its put me back days on shipping. Tech support has the worst response time and Ive called multiple times and Ive left multiple voice messages. Go with a brand that will actually care about its buyers that are running their own small businesses.

Horrible at best you get no response from them on the phone or on their so called watsapp message service. Nothing but garabage customer service.

I was skeptical. Ive used it for a couple of months now. I love it. Set up quickly with my MacBook Pro. No problems; it works every time seamlessly. Im kicking myself for not getting one sooner -- printing sheets on my regular printer was a DRAG. This machine has simplified my shipping process. I recommend this brand and will consider JADENS when Im in the market for another product.

Was looking for something cheaper to print my shipping labels for my online shops instead of my costly ink cartridges I have to buy for my home printer. This didnt have much feedback yet (compared to the other thermal printers listed) but decided to buy this one due to the cellphone on the picture showing it has Bluetooth capabilities. Not really interested installing it on my home computer so Im not leaving feedback on that. This is feedback on how easy it was to install and print a label from my Android phone. Took me but 10 mins to unpack, setup and install app and print. Easiest thing I ever installed myself... so happy with this purchase! This should save me alot of money in the long run not having to keep buying printer ink cartridges..

Not user friendly at all couldn’t get it to print from my phone like it said I could do

After major headache with the suggested app of Shipping Printer, found one that actually works with the Jaden printer. The app I found is called ReturnPal and worked as soon as I downloaded and installed it. One that was installed, my iPhone connected right away and printed a test label. Still having issues getting printer to connect to my MacBook Pro via the cable, but I am sure that will be able to rectified even though the driver software was installed per Jaden’s instruction manual.

$1000 QUALITY at $100 price. Id buy again...Bluetooth, wireless, great quality

This thing is probably my best investment to date. The Blue tooth is easy to use but the name of the device is NOT the same as in the instructions book. Only reason I knew it was the right device is because my phone showed a new printer. The app is pretty straight fwd but I ALWAYS have to turn the image density up to around 12 for shipping labels. Otherwise its worked perfectly

Well lets say it works when wants to until now it will not work.From the start I would have to mess with it for 10 minutes just to get one label printed now it wont even work at all.called customer service waited 15 minutes then they said leave a message so I did and nothing not a call back or nothing.JUNK !!!!

wireless, prints great, A must have if you ship often.