Alienware Aurora R14 Liquid Cooled Gaming Desktop - AMD Ryzen 9 5900, 32GB 3466MHz RAM, 1TB SDD + 2TB HDD, NVIDIA GeForce RTX 3080 10GB GDDR6X Graphics, VR Ready, USB-C, Windows 11 Home – Black

I generally build my own systems except laptops, but this time I wanted an Alienware (like buying a Vette) so did my home work and found the best bang for the buck, the R14 for me. Amazon had a great price on my choice and was delivered within a week. After opening the box and taking stock, I was ready to rock. First thing I noticed was the system was slow and stuttering even with a RTX 3080 installed. Got customer service (CS) online 12/01 and started the process of fixing it. On the first day I lost my sound capability because during the process of CS fixing me, the bios change did not take and by the time I was able to get rebooted CS closed for the day. No biggy, next day I had CS on the phone and my hardware drivers were sorted out, but their was still that pesky hard drive thrashing, 25% Mem tied up at boot and still small stutters. CS passed me onto Software support, were I was told they could not help me since I only had basic warranty that covered just hardware. After call I was pissed, called Amazon explained the issues and was told if I wanted to send it back, I could. Amazon CS did ask if they could take another run at Dell since I told them I really did not want to return it, just wanted it fixed. After they got Dell CS on the phone, tech said that only if I had brought this issue up 90 days ago they could have given me the full service. I scratched my head and said, I just purchased this computer a little over a week ago! Upon which I was corrected and told the computer was over 120 days old! Then it all clicked! The minute that computer arrived at Amazon warehouse the clock was ticking, as far as Dell was concerned! Could you imagine if auto companies sold cars like that and hinged your warranty on when the dealer ship took possession? Amazon Customer support has been really great so far. Dell has me really disappointed in my decision to buy their product! Still not sure what my final choice may be, thought of stripping out the case that is was as good and rebuilding it or just hang onto to it and every time it hiccups call Dell Support. UPDATE: 12/4/22 - Resolved being able to enter BIOS, I found if I disconnected my 2nd Monitor I was able to see the Alienware Logo on startup which meant I could hit F2 to enter BIOS. With both monitor plugged in I would never see the Alienware Logo and the start up would hang. I have been able to run diagnostic and bench marks Overall Score = 97% using Passmark. Memory tested at 73% so not too bad but could be better, may go to a better mem stick later. Bottom Line - Going to keep it, but very disappointed in Dells Warranty Support with software.

I love this pc! It is so quiet and is a beast for anything you need it for! Would def recommend.

Havent had a single issue running a game. GPU runs very warm and gets borderline on high demanding games. HD space is small but very simple to add a 4tb or larger drive.

Love this pc. Only real problem I had was when I plugged pc in, it sounded like a jet engine! I thought I had a bad fan or power supply. Long story short, I had to open it up and discovered a cord was touching graphics card fan. Once I moved it, it was quiet as a church mouse. One other issue is the alienware command center. It was supposed to update all drivers. I Prichard pc in May updated, and noticed the video card driver was from March. How tho?? Otherwise great pc. These issues werent enough to deduct star. Highly recommend

This is my first PC date playing on consoles all of my life. My most recent console was the XBOX series X. This PC makes the series X look like an Atari. I mostly play COD Warzone and with this PC my k/d and gameplay has improved extremely. I’m winning fights I would have easily lost on the series X. Get it. You won’t regret it. It’s easy to set up and the command center makes over clocking a breeze.

Love this computer. i have the Ryzen 9 with RTX 3080. Liquid cooled. Runs smooth and fast. The outer box was a little beat up from being shipped all over but the tower was well protected. One of the fans came loose and disconnected and bounced around inside the case. I was worried it may have damaged something but after plugging it in an setting it up everything seems to be ok. Another fan came loose but not all the way. Check your components before plugging in to make sure everything is connected and seated.

Ill write a better review when it starts breaking down. Though that will be a long time from now hah

I got this computer on a sale and that’s really the only way it’s worth it. The BIOS is configured wrong from the factory (make sure XMP and resizable bar are enabled), the thermal paste on the video card is applied incorrectly, and the pre installed software and drivers are not configured properly. As is, this computer is great for parts if you can get it on sale or if you need a learning project. If you can find it on sale and don’t mind extra work, you can fix these issues yourself. I recommend GamersNexus YouTube channel. Search Alienware on their channel. They document most of the issues and show you how to correct them (the ones that can be corrected anyway). Also, they don’t talk about it, but uninstall all pre installed software. Including the Alienware Command Center and Nvidia geforceexperience. The manufacturer does not install it properly and they will not work unless you uninstall and install the latest version from the support site. For Geforce experience, download and install directly from nvidia’s site. The one on Dell/Alienware’s support site does not work. You’re welcome. Correcting the video card takes the most time and effort. You’ll need to disassemble your video card, remove some part stickers, and repaste. Hopefully this post will save you the time I’ll never get back. If you don’t want to put in the time or can’t find this PC on sale, I recommend you move on and filter your search to NOT include Dell or Alienware.

I bought the computer on black Friday 2022. When I checked the tech insurance since the computer works very slow, I found it started since May 2022. So, I called Alien tech support, and the technician told me the owners name is Ryan Wang, definitely not me! And he did remote analysis on the computer and told me it works very slow and tried to upload the software. But FAILED! Then he asked to reset the computer to its factory setting, and I found someone put a lock key to the computer! It was very frustrating! I really need a refund! They cannot sell something pre-owned at such a high price!

As im writing this review I’m in my 2nd machine. The first one I bought decided to update on its own and kept updating for over 10 hours. Finally I restarted the machine and all the lights started to blink and I had to troubleshoot just to get it to turn on again. Then for the next week every time I’d turn on the machine I would get a “no signal” on my monitor and a black screen. More manual restarting and mashing buttons to try and get the thing to work. I returned that machine and got a replacement, and this one does the exact same thing lol. It’s shocking how bad these Alienware’s are. I will be returning this machine as well and hopefully finding something more reliable.