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David G Plunk
Greater than one weekWindows 11 keeps crashing, while the computer is idling. The Blue Screen appears, offering me many options, including re-installing Windows 11 and losing all installed programs and data. After determining that the problem was not caused by hardware (I told them), Alienware (Dell Computers) offered to help me with the software problem at $99 a session. Should have built from scratch, like I did my last machine 16 years ago. Will not buy another Alienware or Dell unit.
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Margot Kilback DDS
> 3 dayIf this has a monthly plan for you I say go for it. If its on a partial sale go for it. If you can spare the money go for it. I say this because I stream with this beast and play on it as well. Never had an issue not even when I got it. Runs great however. I will say this now. The fans suck. Theyre cheap and my tower gets really hot. Ive had to replace them with stronger fans to avoid overheating. But other then that Ive fallen in love with this pre-built. Genuine review. No paid actor. I use this thing alot. Sometimes for hours in a day and runs perfectly fine. Would of put a 5 star but those fans for this expensive of hardware is a tad slacking for my liking but other then that worth the money.
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Ashley Hall
> 3 dayThis is my second Alienware product; my previous was a gaming laptop back in 2010ish. That laptop performed well but has some glaring flaws, such as the video cutting out from a bad hinge. I was hoping maybe Alienware had gotten better over a decade, but unfortunately its the same story all over again, and I am returning it. In general, this PC is good and runs well. While I really dislike branding, I will say the case design is rad. I love the toolless design, tho you do need a screw driver to open the case so thats a bit of a fib, but the interior is clean and easy to access. I didnt really stress test this much. I did play a heavy Skyrim VR modpack, and it performed like hot garbage, but that modpack is notoriously poorly optimized, so I dont know if I can blame the PC for that. That being said, even while playing relatively simple games like WoW or just watching YouTube, I got multiple BSODs, which is just bizarre. However the real reason Im returning it is because the wired network adapter is faulty. Online gaming while streaming will lead to constant disconnects which can only be fixed by resetting the adapter, and sometimes just gaming or YouTube by itself will crash the adapter. I spent multiple weeks trying to fix it, troubleshooting with my roommate, who is not having this problem, tried to contact Dell who refused to help, etc. I finally hit my breaking point when it happened during a progression night, and I had to miss half the gaming session, which probably set us back a week. This PC is overpriced. I was okay with that because I have little free time or patience, I just wanted something that worked, and was willing to pay for it. But somehow even something as simple as a wired connection was too much to ask of Alienware. Im very frustrated that I wasted weeks on trying to get this overpriced brick to do what my 7 year old Studio XPS did flawlessly. Thats twice Ive been burned, I will never purchase an Alienware again. 1 star overall, 2 star for the neat case design.
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Carter D
> 3 dayThe PC is good. Windows 11 Home is crap, and it should come with professional or workstation model. And, the PC keep making the click/switch noise after every few minutes even if youre not working.
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Austin M.
Greater than one weekIve been using for a week so far and it has been the best pc Ive ever owned. everything I play can be at ultra graphic settings with zero lag. I would highly suggest this pc to others.
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Mike
> 3 dayUpdate: will not update MSFS 2020 files. What I have to do is uninstall MSFS and reinstall it. This has happened three times. Dell computers are garbage. When I wrote review below I had only had the computer a couple of weeks. When it works it’s great but it doesn’t work great for long. DONT BUY THIS COMPUTER! This computer has been amazing right out of the box. I use it mainly for Microsoft Flight Simulator 2020 and it is amazing. No glitches in the frame rates and it is quick to upload and download the files. Updates dont take 2 days to complete now so that is an added bonus! I have not had any reason to call tech support so cannot really talk about them. If you are a gamer and you enjoy simulation, I truly recommend this computer. There are plenty of USB Ports and I have some left over.
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W. Taylor
> 3 dayOverall great PC. Dont really notice the fans. My only issue is Ive had it about six months and the liquid cooler just went out. On the other hand, support has been great. They couldnt find the right cooler for my unit so I have to send the whole unit back which is a little bit of a pain, but the customer service has been great. Would definitely recommend to anybody!!
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Tiffany
> 3 dayTotally worth the money. Have played a few games on it and they have been amazing. Computer runs like a dream. Highly recommended
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Joseph
> 3 dayLooked used when I received it, box was beaten up and there looked like water stains on top. Should have sent it back but waited so Ling to get it I kept it. Windows crashes all the time, it wont start properly with my wireless USB port plugged in(freezes) games freeze some times and I have had it 3 weeks
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Eukneel
> 3 dayNever had a NEW PC that takes 3 min to start from time to time, and occasionally runs into a blue screen when its idle and needs to restart.
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