Alienware Aurora R14 Liquid Cooled Gaming Desktop - AMD Ryzen 9 5900, 32GB 3466MHz RAM, 1TB SDD + 2TB HDD, NVIDIA GeForce RTX 3080 10GB GDDR6X Graphics, VR Ready, USB-C, Windows 11 Home – Black

I never seen an Alien PC in person, thought I’d be smaller based on the photos. It’s a BIG BOY!

I have built PCs in the past, but I decided to go with this pre-built system for a variety of reasons. I purchased the computer Nov. 3. It stopped booting Feb. 6 and said there was an issue because a CPU fan could not be found. I called Dell Feb. 7, sent it in for repairs, and Dell received it Feb. 11. On Feb. 21, I was told the computer was out of warranty because I upgraded the hard drive and was charged $150 for repairs. I was initially told the computer would be out for repairs for 10-12 business days. Today is Day 46, and I keep being told that a part is on backorder. That part is a hard drive. Remember, the issue wasnt about a hard drive at all. I was told there was an issue with the CPU fan and the heatsink. Ive been waiting on my computer to be returned over a hard drive that is on backorder. I told them I could order a hard drive from Amazon and have it to them by tomorrow. I had my computer for 89 days. Dell has had it for the past 46 (and counting). The system was great while it worked, but now it feels more like a memory than something I owned. UPDATE: I finally received the unit back after its lengthy absence, and its once again working fine. But Im hesitant to make any changes to the unit, including adding the Alienware Command Center, because Im scared it will go down again. Again, I like it when its running. Hope I dont have any more problems.

If you want an awesome gaming machine then look no further. Not only that the customer service is amazing.

Plug and play, 3080 handles everything with ease(video editing/ games/ tools). You can play any game on 1440p getting above 150 to 200 fps. New case and liquid cooling is great for thermals. You also get 1 year dell warranty not sure why there are some negative reviews, I mean you get a dead pc, return it or check with dell. Dell support gets your drivers and softwares up-to date. The new case is awesome and looks crazy. Get it before they’re gone, you won’t regret this purchase.

Not enough ram. It only has 16 gigs of ram. Not enough storage. It only has 512 Gts SSD. The only 1TB device is a spinner. The networking adaptor is garbage. It slows down, and drops connection, nearly three times a day. Frustrating when youre trying to use Flight Simulator 2020s photogrametry scenery, and next thing you know, it switches you to offline mode, and you lose all your weather data, and the scenery goes to crummy looking auto-gen that looks nothing like what you were flying over. Sick of it. I now have to look for a network adapter. The graphics card, which I got this machine for, is an Nvidia RTX 3070, which is pretty good. Only wish I ACTUALLY had access to all the ram. Dell have slouched, and slipped back to shared ram, which really holds you back. Youre better off building your own machine, IF you can find the parts.

As im writing this review I’m in my 2nd machine. The first one I bought decided to update on its own and kept updating for over 10 hours. Finally I restarted the machine and all the lights started to blink and I had to troubleshoot just to get it to turn on again. Then for the next week every time I’d turn on the machine I would get a “no signal” on my monitor and a black screen. More manual restarting and mashing buttons to try and get the thing to work. I returned that machine and got a replacement, and this one does the exact same thing lol. It’s shocking how bad these Alienware’s are. I will be returning this machine as well and hopefully finding something more reliable.

Love this computer. Upgraded from a home built I put together over 5 years ago. Video from 1060GTX to a 3080RTX so...woohoo! Play Black Desert Online in remastered mode and it looks like a picture. Fan makes some noise as others have said, but I consider it minimal, its really not bad. Looks awesome, performs even better! Got a good deal on Prime Days, so Ive had it for around a month, (saved close to $600). Runs fine, temps midrange so liquid cooling doing its job. Again, its not all that loud. I use headphones for the game and I cant even hear it even though Im sitting right next to it. Would definitely recommend. (Ryzen 5900x, 32mb ddr4, 1tb ssd plus a 2tb hdd) I think this should last me awhile.

I think its very important to first say that since addressing the issues the PC has been an absolute dream outside of some crackling from certain Audio Interfaces. Dell should really focus on the first impressions when building/working on these PCs as mine almost drove me to return it immediately. On first startup, the PC lagged, stuttered and bluescreened multiple times. It was absolutely terrifying considering the almost $2,500 price-point. Although after uninstalling all of the bloatware that comes preinstalled with Windows 11 and these Alienware PCs, as well as updating the BIOs. I have yet to experience any of these problems again. But if someone with less tech knowledge were to buy this, in my opinion: DONT. It takes too much extra work to get it to run well, too much fine tuning. If you do have more experience, Id recommend just building one yourself because the experience that I had to go through to just get it to run right was just as much effort as building a PC yourself.

Love it so far but its odd shape makes it bigger than your average pc. Had to buy a new desk to fit it.

I generally build my own systems except laptops, but this time I wanted an Alienware (like buying a Vette) so did my home work and found the best bang for the buck, the R14 for me. Amazon had a great price on my choice and was delivered within a week. After opening the box and taking stock, I was ready to rock. First thing I noticed was the system was slow and stuttering even with a RTX 3080 installed. Got customer service (CS) online 12/01 and started the process of fixing it. On the first day I lost my sound capability because during the process of CS fixing me, the bios change did not take and by the time I was able to get rebooted CS closed for the day. No biggy, next day I had CS on the phone and my hardware drivers were sorted out, but their was still that pesky hard drive thrashing, 25% Mem tied up at boot and still small stutters. CS passed me onto Software support, were I was told they could not help me since I only had basic warranty that covered just hardware. After call I was pissed, called Amazon explained the issues and was told if I wanted to send it back, I could. Amazon CS did ask if they could take another run at Dell since I told them I really did not want to return it, just wanted it fixed. After they got Dell CS on the phone, tech said that only if I had brought this issue up 90 days ago they could have given me the full service. I scratched my head and said, I just purchased this computer a little over a week ago! Upon which I was corrected and told the computer was over 120 days old! Then it all clicked! The minute that computer arrived at Amazon warehouse the clock was ticking, as far as Dell was concerned! Could you imagine if auto companies sold cars like that and hinged your warranty on when the dealer ship took possession? Amazon Customer support has been really great so far. Dell has me really disappointed in my decision to buy their product! Still not sure what my final choice may be, thought of stripping out the case that is was as good and rebuilding it or just hang onto to it and every time it hiccups call Dell Support. UPDATE: 12/4/22 - Resolved being able to enter BIOS, I found if I disconnected my 2nd Monitor I was able to see the Alienware Logo on startup which meant I could hit F2 to enter BIOS. With both monitor plugged in I would never see the Alienware Logo and the start up would hang. I have been able to run diagnostic and bench marks Overall Score = 97% using Passmark. Memory tested at 73% so not too bad but could be better, may go to a better mem stick later. Bottom Line - Going to keep it, but very disappointed in Dells Warranty Support with software.