I had a fairly easy time setting it up. It is compact and comes with a mounting plate. However, the integration with Alexa for devices like TV and Set-top boxes is limited to the point that it really can just turn devices on and off. Integration with Alexa routines is limited. Comes with a sensor cable to report temperature and humidity. Even that isnt supported in an Alexa routine. I would consider keeping it as a learning remote that is accessible via my phone. However, the phone app for button layout is also limited. You cant have a single layout on the phone with buttons that combine TV and the set-top box. The button layouts are static and not configurable; you cant move change the layout nor add/remove buttons. Unused buttons are still displayed. If you touch the unassigned buttons it requests that you assign a IR code to them. You can only assign IR codes to them. You cannot assign a series of IR codes to a single button to let say turn on the TV and set-top box together. As such, even as a configurable learning remote it falls seriously short.

As stated, it does not do bluetooth. Unfortunately, the newer Optimum/Alice One set top boxes only support bluetooth so it cant be used to fully integrate a system that includes Alice One. Otherwise it seems to be easy to setup and the price is good. It needs to be able to support bluetooth though as more and more devices are going that way.

This is trash. The remote is NOT broadcasting a Wi-Fi signal so I can’t connect to it to set it up. The BroadLink app doesn’t see it, nor can I see the “BroadLink_WiFi_Device” network on my iPhone or iPad. I’ve tried all the standard measures - restart the remote, restart Wi-Fi, etc….. Quick setup instructions in the box say “scan the QR code”. When I try that I get “this device cannot be set up by QR code”. Grrr……. It’s going back to Amazon.

I am surprised at the lack of documentation and/or a detailed step-by-step setup guide. The guide that comes with the unit is confusing and almost useless. I am a career techie, and it took me way too long to figure out how to get the thing up and running. I have been able to configure both of my brand-name TVs to work with the controller. I have brand-name sound bars on both of those TVs and cannot get the controller to work with either of them after 3-4 days of tinkering. So, Ive given it a rest. I found no help or detailed documentation on the Internet to get either one of the sound bars configured. Learning codes instructions just has not worked. I am good with the way the controller works with the TVs. Once the TVs were configured, integrating the features with Alexa was straight ahead... Especially for people who have configured Alexa skills previously. If/when I can get either one of the sound bars to work, I will give this unit another star.

I dont usually write negative reviews, in fact, this is my first. But when faced with such a truly awful product as this, I feel it my duty to warn my fellow humans what frustrations await them when you purchase a Broadlink RM4 Pro. To be fair, I dont know if this device will control IR or RF products or even sync with Alexa, Google Assistant, or IFTTT, as promised. I actually CAN’T know that because I couldnt get past the installation. For a device marketed as a bridge for the smart home market, this device is anything but smart. In fact, its designers had so little disregard for their customers that they thought it acceptable to exclusively REQUIRE 2.4ghz WiFi in a device sold in 2020. That in itself would not be so bad, there are plenty of older, dumber, simpler devices that use this frequency but Broadlink appears to have gone out of their way to ensure 5ghz dual band systems absolutely, positively, cannot be compatible with their product. As evidenced on their support site, which actually recommends that first you disable the 5ghz band for as long as you use their product. Disregarding how unacceptable it is to recommend one stop using a superior technology that was finalized over 11 years ago, the site further recommends that if you cannot disable the band, then you should try to walk far away and see if it’ll connect to the 2.4 band then, or install a temporary router or hotspot with the same SSID/PW. If those methods fail, you should simply get another router. Easy peasy. I actually tried the first two recommendations because I really didn’t want to have to through the trouble of returning… also because I’m an idiot. So after walking down the street with phone, Broadlink, and USB battery bank in hand on 101* day with no results, I setup the mobile hotspot on “phone B”. The issue then arose that, because again it is the year two thousand and twenty, my hotspot was inundated with connection requests from 80+ devices throughout the house wondering where their precious network went. So after shutting off power to the house (yes, really) and manually killing multiple tablets, a couple of UPSs, and a smattering of cell phones, I was finally within the hotspot’s capacity to connect. Only nothing happened. The same stupid app giving the same stupid message. “Could not connect”. 5 days and uncountable hours later, I’m done. I’m sending it back and posting this review. If you have a router made in the last 5 years or have more than 10 devices connected to your network, run away. This device will not work. It is a device marketed to smart home hobbyists, but built for people who have 1 PC hardwired to Facebook for the “news”. I know this review was initially to serve as a warning, but at this point I just don’t care anymore. This was my therapy. If nobody reads this, fine. At least I have bled the poisonous Broadlink experience from my system. Thanks for the refund, Amazon.

Doesn’t work with google home! DO NOT BUY. 2023 review w shades. Connects but NO CONTROLS . As title says. I can add the Allen roth shades in the app and it works fine IN THE APP. Soon as I link it to google google home shows ZERO controls. Just says it’s connected. Piece of crap junk.

Got my Broadlink pro some days ago, the installation process was very easy, I have included all RF/IR devices in my house. The integration with Alexa is very nice too, you can create specific scenes then include these into Akexas routines. Being able to integrate non-smart devices along with smart devices, and create scenes/ambients with these is magic! Very recommend product.

This worked great for a year and now is slowly dying. I’d look elsewhere or wait for an upgraded model.

We have a Broadlink Pro 3 model and had issues using it with a particular model fan (we have 4 of these fans), so when we found out the new version was out, we opted to try it out and see if the upgraded device would now work with our ceiling fans. Unfortunately, it does not. It seems to work with the light, but not the actual fan controls. However, any other devices that we have programmed to it, it has worked without issue and its integration with Google Home is awesome too (this was also available on the version 3 model too), so we decided to keep the unit and will gift our old unit to a friend or family member who wants the capability of controlling IR/RF devices with WiFi.

The app literally wont let me input my Wi-Fi password because it doesnt let me input enough characters.