Nowadays, all companies are trying to facilitate the installation and configuration process of their products, and some of them achieved a zero touch or automatized flow but Broadlink have not started to work in this, the installation process is almost similar to how was install periphericals in the 80s or 90s. I came to believe that it would be necessary to download a driver, install it first and then try the remote control installation again. It is almost impossible to install a broadlink if there is a good wifi network, if someone has a wifi mesh network it is best not to buy this product. Broadlink says that the remote control needs a 2,4GHz wif network (old fashioned network) but the app does not accept to install the remote control when the wifi network is mesh type (2,4GHz + 5GHz + band steering)!!!!, and the problem is the app!, not the broadlink. I had to use a very old smartphone (it just support 2,4GHz for wifi) and the app finally accepted to install the remote control using the wifi mesh network!. The application has other nonsense problems, for example is not possible to register using google account, it is mandatory to create an user in the broadlink app and then select apple or google account!!!. After some hours trying to install the first broadlink it has finally worked and it is fare to say that works very well, the IR signal is better (coverage angle) than the original remote control of my air conditioner

This device is awesome. I wanted to integrate an entertainment system with Alexa. This device bridges that gap. It operates everything I need. Xbox, TV, Amplifier, everything turns on, scrolls through menus, adjusts settings. I am pleased and can recommend this. It does take a little effort to learn and setup, but once its set, its a solid smart home improvement.

This is the only option in the market and it works, makes any applices with remote smart for cheap. Interface is very straight forward. I very like it, i bought it twice.

Just got it today, but this is perfect so far! I have a ton of different remotes for my theater room, with the drop down screen being RF and most of the devices hidden which makes IR a challenge. I was going to make an arduino control everything with ir and rf blaster, custom code, cloud integration to work with Alexa, etc. Would have taken forever. Instead, I found this little guy (nice and compact and sleek) which does all this for me with some simple setup. Watch the setup video btw, instructions arent great. I can say Alexa, show time and a routine triggers the lights off and a scene i created which turns on the projector, lowers the screen, sound system on, bluray player on, and selects Netflix. Alexa, Shows over and it all turns off, raises the screen, and lights back on. Pretty slick! Time will tell how it goes with any bugs or issues now.

Delivered

Its apparently not possible to set up this RM4 pro without internet access. The device creates a wifi network named Broadlink_WiFi_Device but when I connect to it, I cant find a web interface to continue the set up. It gives me an ip in the 192.168.10.0 range so Ive tried 192.168.10.1 but there is no web interface at that address. Ive also tried to set it up using the android app but I dont have internet access at this location where the RM4 is being set up. I only have a router without WAN access. Unfortunately the app wont work unless the device has WAN access. It also needs you to create an account, verify your email address, get your location info, get and maintain internet access. Its stupid and unnecessarily complicated. All I want to do is read an RF signal through Home Assistant. If they had a local setup web interface like all other IoT devices then it would be fine.

Update 27-Oct-20: Changing from 2 stars to 4 as the vendor has really spent time effort and communication with me showing real interest to increase compatibility and correct issues. Ive also learned a bit more about IR remote control - there are a lot of different protocols/techniques used and there is no standard. So its very challenging - probably impossible - to be 100% compatible with every IR device. Fortunately, one of the main things I want to be able to control with this looks like they will be able to get working! Update 19-Oct-20: Changing from 1 to 2 stars as the vendor has replied - so far not any fix. Read updates at bottom. Have wasted lot of time with this poorly engineered product, and the bottom line is: It WILL NOT connect to my TP-Link Archer A7 router (2.4ghz wireless). I have tried lots of things, including even disabling wireless security, changing the support for A/B/G/N, etc. The same thing happens every single time: this Broadlink device makes attempt to connect to the router, but it fails. I can see the Broadlink mac address as it connects to the router with 100% signal quality, and it shows in the wireless devices for a second or two, disappears, and will keep repeating the unsuccessful connection attempt. I have a spare older Netgear router, and in my troubleshooting set it up. This Broadlink will connect to it - but its not the router I want to use. So, is the problem the TP-Link or this Broadlink? I would have to say its the Broadlink because I have never had a problem connecting any wifi device to the TP-Link, including Amazon echo devices, Google home devices, smart plugs, smart thermostats, phones, notebook computers, etc., etc., etc. Extremely disappointed, but not entirely surprised as I look at other reviews. As I see it, theres something funky about the wifi setup/firmware on this device and it will work with some 2.4ghz routers, but definitely not all. So, even if it works for you, would you want a device that may not work in the future if you change/upgrade your router? UPDATE 1: Was ready to request RMA to send it back, and thought, well maybe I should at least see how it would work if it could connect to my network, so I hooked my old Netgear router up to the Internet, connected my phone and setup the Broadlink device. After it connected and finished the initial setup, it immediately downloaded from the internet new firmware. Aha. So, with that maybe it will connect to the router I actually use? I then put the TPLink back to the net and the Broadlink back to setup mode and..... It now connects to the TPLink router.... SO, we have a product that ships with bad firmware that prevents it from connecting to at least some routers/wifi, and the only way to fix it is to connect to a router/wifi and download new firmware! What really needs to happen is the vendor needs to re-flash these things before sending them out as new product.... UPDATE 2: After getting the hub on my network, started adding my remotes. No issue with TV, but had immediate issue with my set-top-box which is a Cisco ISB7150 - a cable box with DVR provided by Hawaiian Telcom for their cable provided by fiber using IP technology. I didnt find the remote listed by BroadLink, so tried to add it as custom. No matter what I tried, it would not learn a single button. Believe me, I tried and tried and tried. I have 2 remotes that can operate the stb - the one provided by Hawaiian Telcom (URC 2025B1-BB) and my old Logitech Harmony 650 which is perfectly able to learn any of the remote codes and is in the Logitech database. Almost ready to give up, I noticed a BroadLink database listing for: Iptv Cisco! (Under I not C). Well, that worked for the basic function of the stb, but none of the DVR-related keys are programmed, and many of the less-used set-top buttons as well are not there - with no success in getting BroadLink to learn any of them. I recd the product from Amazon on Sat. BroadLink support is 5x24 no Sat/Sun. But on Monday I did receive an email response from BroadLink to my problems. They acknowledge firmware update can resolve some compatibility issue with wifi (but thats catch-22 for most people as it requires connecting to a different router before it can be fixed and theres absolutely no mention of this potential issue anywhere). And, I was told they will change the database listing from Iptv Cisco to Cisco Iptv. And, I was asked more about the remote that cant be learned as if they are interested in addressing that. Will see what happens.... Finally, my ultimate goal is to use this with Alexa, and that does seem to work, but until I can get the STB remote functionality, its too limited to be useful.

Compramos 1 para hacer la prueba, buscando como controlar los aires y la televisión con Alexa. El resultado fue lo esperado. Solo que aún no hemos configurado el cambio de canales. Por que es un proceso que requiere tiempo. Cuando lo tenga funcionando actualizo mis comentarios. Definitivamente se requiere un en cada estancia.

Product has worked for majority of what I wanted it for. It says doesn’t work 5GHz and mesh wifi but I have the google nest mesh, the router and 1 access point. BroadLink pro recognizes my network and connected to it no problem. In google app I do see it is connected to 2.4GHz. I had a feeling it would work fine because other smart devices say the same but connected fine. I didn’t have to do anything special with my router or phone to make sure it connected to 2.4GHz. As for the remote part. It recognizes a roku tv I have on my wifi network automatically and is in app without programming it and has all the functions the roku app remote offers. As for other things like a space heater by twin star it doesn’t have as a model but I’m able to program each button press and assign it to a button but button names aren’t accurate and u can’t rename a button which I think is a big miss seeing how if they let u add remotes not in their database that they prob aren’t gonna have the same name buttons. I have a shark air purifier which is a big name brand and shark was not listed in their database and had to manually assign buttons to their generic app remote and didn’t have proper name buttons to match and once again a renaming button feature should be available. The range for the remote to work isn’t that great but maybe it’s cause the remote is one that has to be aimed at the appliance. I did unplug it for a day or so and nothing was saved except my wifi name and was able to auto put in password for it. I’m using iPhone 13 pro max

It took a couple of attempts to get it paired with my phone. But once I got it set, it was easy to add items and I had it integrated with Alexa and SmartThings in less than 20 minutes. Customer support was quite helpful when I was having a minor problem with the power cable which was operator error.