New and Improved! Automatic Laundry Water Leak Detector & Shut-Off System with Auto Shut Off & NEW Mobile Phone/Tablet App Alerts for Washing Machine Outlets, Flood Stopping & Water Leak Detection

All items were well organized and packaged in the box. Installation was straight forward. Was not able to setup phone notification initially will try again. My one complaint would be that the drywall anchors are too large for a 1/4 hole and 5/16 is too big so you end up having to rotate the drill bit to enlarge the hole to make them fit. Probably obvious to most.

I am reserving the 5th star in the unfortunate event that this product has to shut off my water. My rating is for the ease of installation, instructions and the packaging. I do not know if I have ever seen packaging so perfectly designed. So what you say? The makers of this product have enough respect for their product that they will take the time to do everything right. My new wedding and house warming gifts are to install this product for my friends and family.

The reason for only 4 stars is that I have not had a water leak since installation. I did not see another with this simple functionality. If you even think about buying this you should do it. The alternative of a flood is very painful.

Easy to install! Great protection and peace of mind for my 2nd floor laundry room. I am a former insurance adjuster and have seen the damage that can happen when there is a leak in a 2nd floor laundry room. I always buy the upgraded braided metal hoses but even those have a warning that they need to be changed yearly. Who does that? Not me. Also great that with a push of a button the water can be shut off to washer before I leave on vacation. Great product!!

I brought this product in April 2022 for a difficult to access stacked second floor washer/dryer. Following a repair issue 12/2121, the washer drain hose became dislodged, and the device detected water on the floor, properly shutting off the water. I am grateful that it worked, however, the valves will not reopen. The washer shut off with a low flow error message. I have taken the unit out of service, disconnected the wifi component, extensively dried the sensor, but the solenoids are stuck closed. So, in summary, the product worked ONCE, then became useless. Although I understand it prevented a costly leak repair, for the money, I would expect this product to reset and continue to work more than once.

This came with easy to follow instructions and sinking it to my Wi-Fi and using the app was easy.

To many false alarms, and after a year I can no longer reset to device.

The c-clip on the inlet side of valves (the side that screws onto the supply tap) can become unseated as others have noted and I wish I had heeded. This can lead to leaks and ultimately complete failures (completely open tap water release) which the shutoff valves themselves cannot stop. So the valves themselves can cause massive leaks that they cannot correct. At least the alarm still works. We were lucky to hear to the alarm in time to catch it with just a small leak but in turning off the supply valve I jostled the line slightly and the c-clip became completely unseated (photo) resulting in a short period with the tap completely open. I expect giving enough time the c-clip would have fully dislodged due to the slight shaking of the hose by the running washer. We were really, really lucky. This product is showing as currently unavailable. I hope it has been pulled until the manufacturer can prove it has corrected this flaw/quality issue. Im editing this review to add that I reached out to the manufacturer. The manufacturer only communicated that the product was no longer under warranty.

I received a defective unit that triggered a false alarm, and the system wont reset itself. I contacted the customer service that put me in touch with the engineers responsible for designing the unit.They were very helpful, sent me two new units via overnight shipping. Unfortunately,the new unit also has the same issue - triggered a false alarm and wont reset. The problem is that without reset, water wont turn on. There is no way to overwrite the command. I am going to stop using it and may be even get a new unit. I couldnt be more pleased with the customer service but this product is not ready for consumers at this point.

System works very well. Tested with just a drop of water and immediately shut the main water supply off and the alarm sounded. It was easy to install