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Jim
> 3 dayA quality item with everything needed to hook up. Valves were closed until pushing the test button and then the water started flowing. Wires could be a bit longer but not a big deal. The washing machine can flood the laundry room quickly even when you are nearby. We have had one flood while at home and one while we were not. Not anymore. Will still turn off the house water when we leave for more than a day but will have one less thing to worry about with these two systems in place.
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Ron
> 3 daySecond unit ordered and installed same issue. Works fine for a couple months then sets off for no reason and can’t reset it. WORTHLESS!!
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Shopper9999
> 3 dayThis came with easy to follow instructions and sinking it to my Wi-Fi and using the app was easy.
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Redbeard
> 3 dayProfessional packaging. All parts included..even a three plug adapter. Very easy to install. Five stars - but hoping I never really find out how well it works if a washer hose starts to leak. Although its not cheap, I paid more quite a few years ago at Home Depot for s similar item that started leaking (couldnt fix it) after a couple of years.
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AEK
Greater than one weekOk, for $120 dollars you will lose customers if you don’t offer REAL customer service for existing customers. The unit is exactly 2 years old and the alarm won’t stop sounding even though there is no leak. After multiple times of resetting attempts (including disconnecting from power for 30secs+) and then waiting on hold, to be hard sold on the “new improved unit” without offering additional support or a discount is BAD customer service. In today’s market I have too many other choices but wanted to buy American made and ran into “American corporate greed.” You have lost a customer.
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Single Dad
> 3 dayWorks as advertised. Downgraded it to 4 Stars because poorly written instructions caused water all over the floor; which had to be mopped up. Connecting power immediately opens the valves. Did not have hoses connected. No Drill size stated for drywall anchor. Had to find size by slowly increasing drill size. Used 1/4 drill and was nice and tight, but anchor still stripped (see photos). Another reason we downgraded it to four stars is that screws intended to hold the unit tight to the wall are partially threaded. They need to be fully threaded. Could never get the screw down enough to hold the unit tight to the wall. The drywall anchor started to spin in the wall. We ended up with two holes in the wall from removing the anchor. Then went up 1 inch to install the unit, to hide the holes, and used our own screws. Before purchasing the unit call their customer service. They could not answer some questions. With all that said, its doing what we needed it to do. The cheap water valves that the Builder installed have rusted opened several years ago. When I ask for help from a friend who was a plumber he said the valves had been soldered on. Would have to rip out the drywall and completely replace the Box. We were using brass Garden hose shut offs because our plumber friend said its working it was a better solution than ripping out the wall; until one night one of the shut offs burst. Had to run and turn off the main. The hoses have been directly hooked up to the open valves for a few years. Just ordered a new washing machine and dryer set and ordered this unit not only to detect leaks but to be replacement valves and to have a water shut-off. Its only been installed for half a day and this unit appears to be working as it is intended. We intend to use the vacation mode to turn off the valves when were finished doing laundry to remove the pressure from the hoses. Because we have the option of turning the water pressure off when not in use we could have stayed with the standard rubber hose, but opted for the stainless steel braid reinforced washing machine hose. It was only a $5 up charge. As you can see in the up loaded pics, they just fit side by side in our laundry room box. Havent zip-tied or routed the wires yet. Will do that when we take out the old washer and dryer the weekend before the new washer and dryer are to be delivered. And thoroughly clean behind and under the washer and dryer. *** update *** 26 Dec 2018. The first controller the LEDs were acting up only after 3 days with both the orange and the green LEDs on at the same time. Called customer service. They said unit was defective and to call Amazon for replacement. Amazon sent advance replacement unit. Switched out the controller and everything has been good for 4 weeks. Returned the other unit right away (otherwise we would have been charged for the second unit). Unfortunately, the new washer that was delivered was defective and we had to put it into the garage and place the old washer back in its place. Waiting for them to bring replacement washer. Thats life sometimes!
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Duncan
> 3 dayVery easy to install, all the equipment you need to install it in several different ways is provided, along with methods to secure and tidy the wires, extra gasket and easy to follow instructions. Very pleased.
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Dip
Greater than one weekInstalled easy, function tested well. App could not find or connect to system.
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Hardik
> 3 dayThankfully have not had a real life incident. :) Good investment if you have washer dryer above your living room.
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CliffsideCt
Greater than one weekOutstanding product with ALL necessary parts included and EASY to follow instructions. We live on the 6th floor and now I dont need to worry about a flood damaging floors 1-5!