Norton 360 Deluxe 2023, Antivirus software for 5 Devices with Auto Renewal - Includes VPN, PC Cloud Backup & Dark Web Monitoring [Key Card]

Ive been a subscriber to Nortons security products for many years. Each time I re-up, there are always new possibilities bundled into the basic virus and malware protection. This time, I counted five new protections, which, once installed, likely do the job well, but time-wise, may need tech assistance to install them properly. Nortons tech service is superb--no waiting for chat-based help, and immediate a-haa comes up after the problem is explored. But--there are the unexplained pop-ups to promote the services of 360, and the frustration of their sudden apperance at the most awkward times. There is apparently no way to control these irritating pop-ups, which are more like a barb in ones shoe each time they appear. So my rating drops one star for this problem.

Ive been using Norton since 2006, & have been very satisfied with them.....until now. On September 1st, I received my key codes in the mail. I called Norton Support to guide me through the process for another 1 year of service. I thought.....it went well, until it made my Google Chrome a total mess. Nothing looked the same. I lost my custom background picture, shortcuts, etc. Was NOT happy at all. It also wont do an on demand scan on a folder or file now. The window doesnt appear...so I dont know what its actually doing. It STILL hasnt been fixed. Everytime I get on the internet, I have to take extra time to get things back to an acceptable level...again. Technical support has gone so down hill, its pathetic...& a slap in the face to a long time customer, such as myself. Theyve been telling me since September 1st, that they will be calling me back to fix things...& that its now a Level 2 issue. They still have not called...& its now September 9. Ive called a few times to remind them & hopefully get these problems fixed. I am an extremely dissatisfied customer, & I highly doubt I will continue using Norton products. This is unacceptable...& their once great customer support.....is now long gone. Sad. They dont care about customer anymore, & actually talk down to you. I shouldnt have to wait 8 days to get them to call me back, as promised several times. They still havent called me to fix these issues. I guess Im on my own. It would be great if Norton brought customer service back to the USA, but I dont see that happening. This will be the last year using Norton, unless things are improved.

What I like about Norton is it seems to do a reasonable job of protecting my PC/Info. Of course if someone has risky internet behavior, not sure much of anything will protect you. The worst thing about Norton is the Auto-renewal trap, $100 renewal fee. Its the main reason I dont want Norton to have my credit card info, I dont trust Norton with Credit card billing, they have shown they cant be trusted. First thing is to cancel auto renewal, stay current with Norton Billing, then hope for the best. I paid $9.99 for this subscription, not Nortons $100.

I paid $99.00 one year and then $59.00 and now I make sure I do not just let charges to keep renewing, best deal is to install every year.

I wasted the past 90 minutes trying to install this software. When I followed the initial steps, I was prompted to create an account but was told that my email address was already associated with an account. So, I requested a password reset 3 times and never received it. Then I spent 30 minutes with Nortons online support and they were unable to email me a password reset. They told me to reboot my computer which seemed like a waste of time and it was. As a workaround, I decided to create an account with a new email address and was able to do so. Then I was prompted to download the software and reboot my machine. So, I installed and rebooted but was prompted to install. I saw no indication that the software had been installed so I repeated the downloading, installation, and rebooting and was once again prompted to download the software. This ordeal was a 90 minute waste of time. I would expect much better of Norton.

Definently serves my needs for the product I have and been using Norton for well over a decade

Product took a couple tries to download. Before installing, make sure you have uninstalled any previous versions of Norton and that you have current billing information input. Also, if your internet connection is interrupted, you may also get a Bad Product Key notice. If these 3 things dont work, call Customer Service: 1. Make sure all prior versions were uninstalled 2. Make sure you have updated billing information input 3. Check that you have a strong internet connection.

ok

Cheaper than buying direct from Norton. Cancel the auto renewal and you are still protected.

Easy to install. Never had a problem with this software. Would buy again. Very good protection. On 5 of my products.