Pure Enrichment® PureRelief™ XL Heating Pad - LCD Controller with 6 InstaHeat Settings for Cramps, Back, Neck, & Shoulder Pain Relief, Moist Heat Option, Machine Washable, 12 x 24 Storage Bag (Gray)

Ordered the Plush Heating Pad XL. Nice packaging. Nice looking item. Like the instructions on the pad itself (vs finding it in some paperwork when/if needed at some later date) Like the pad itself is washable. One less item/cover to keep up with. Tried heating element. Was hoping it would get a little hotter (replacement of different product that was old/thought it got hotter but cannot compare). Have not needed to use yet. Purchased for future need. Value in line with other items.

I STARTED USING PURERELIEF HEATING PADS YEARS AGO AND I WILL NEVER USE ANOTHER BRAND AGAIN. I am a chronic pain sufferer. I have dealt with intense pain for many years and have bought, probably, more than a dozen heating pads over the years (dozens if you count the ones my parents bought me until I started working). I see a pain management specialist, monthly, who has been able to offer relief in the form of medication and epidural pain procedures. Thats all great and effective. But none of it is 100% relief. I still have to be very careful with my activities to prevent further pain, and I often am not. The physical limitations of chronic pain sufferers can be frustrating and you just want to be able to do the things you used to do. But that often results in a good deal of pain that surpasses the ability of medication, alone. There is always some pain that only a good heating pad can relieve. After years of purchasing cheap, plastic heating pads that crack and fall apart (you know the ones with the cheap fabric sleeve that snaps shut to keep the plastic in place), I decided to try the Pure Enrichment brand products. I was very impressed with the softness, the flexibility (as the wiring is integrated into the cushiony pad) and the many levels of heat that PureRelief heating pads provide. So I made my first purchase. IT. WAS. LOVELY. Cozy and soft; like being wrapped up in a warm hug that pulls all of the pain out. Unfortunately, a family member noticed how blissful I was in my heated cocoon, and they borrowed it and never returned it. In 2017, as my chronic pain issues had increased, I again found PureRelief heating pads on Amazon so I ordered two (Neck and Shoulder and XL - King Sized). And I was just as pleased (perhaps a bit more) as I was with my prior purchase (their R&D must be in a constant state of development and refinement because they only get better). I used my heating pads on an almost daily basis for about two years. I used them for soothing my pain at home, I took them to work with me for back and menstrual pain relief, I even used them to warm me up when I was chilled. Then, in 2019, they both stopped working. I tried resetting them, resting them, cleaning them...all to no avail. I assumed that I had overworked them (because, lets be honest, I had. I used them every single day) and put them to the side, but I still couldn’t throw them away. This Summer (2021), in desperation, I called their customer service hotline, just to see if I could get some tech support to get my heating pads going again. The customer service agent who answered the phone asked my name and the order number, which I provided. Within 1 minute, without any need for further conversation, she said that she had just placed the order and was shipping replacements to me immediately. I was shocked. It was just too easy. Thats it? All I wanted was help to fix the pads that I had. I have NEVER, before or since, had such an easy, pleasant experience with ANY customer service agent. Its usually far more complicated. I felt really good after our interaction and was just thinking about how awesome that was and realized that I had forgotten that Pure Enrichment has 5 year warranties on the heating pads I purchased (which is part of what attracted me in the first place)!!! How smart was I?! Haha. Within 2 days I had two brand new heating pads delivered to my door and I continue to use them on an almost daily basis. REVIEW: I LOVE PureRelief heating pads. They’re amazing and I will probably never buy another brand again. PROS: *The Customer Service is top class. They are smart, professional, patient and kind. *Pads heat quickly so pain relief can be soothed much more quickly than with other heating pads. *The Neck and Shoulder pad has only 4 heat settings, but I suspect that is for safety reasons. I consider this a pro because the pad is designed to provide relief; not to pander to potentially dangerous requests. *The moist heat and the heavier weight of the pads allow the heat to really penetrate into the muscles nicely. *The King XL has 6 heat settings AND provides you the option to either use Auto shutoff (where it turns off after 2 hours) OR to turn off the Auto shutoff and receive constant relief until you choose to turn the heating pad off. The soft, coziness of the micro mink is very soothing and the flexibility of the pad itself is luxurious. CONS: *The levels of heat are sometimes not consistent throughout the whole pad; mostly around the very edges. *The Neck and Shoulder pad, while amazing on shoulders and upper back, doesn’t seem to have any heating elements in the part that actually rests on your neck. *The magnetic closure on the Neck and Shoulder pad is too tight. The concept is great but it needs to allow for larger sized necks. *While the weight of the Neck and Shoulder heating pad is good, it would be nice to have straps that wrap around to the front or that can be wrapped around the upper arms in order to keep the pad securely in place. P.S. I’ve included pics of the XXL that I recently bought, which ALSO works like a dream.

I have three of these heating pads for various places in my home and have long enjoyed every one of them. There is nothing I would change about these programmable, superior, and long lasting heating pads. I bought still another one of Pure Enrichments heating pads a little over a year ago. I purchased it from Amazon and for whatever reason it just stopped working. This was VERY unusual for these products and it was WAY too late for an Amazon return, so I contacted the manufacturer. I had an immediate response to my concern and am receiving a brand new replacement in a few days. No questions asked. Amazing customer service from Pure Enrichment!!! I highly recommend their heating pad products!

Purchased your heating pad from Amazon as mine was on its last legs, and the reviews on Pure Enrichment were very complimentary. I decided to give it a try although I didnt need it just then, but recently used it and raved about it to my son, who is borrowing mine today, but also ordering yours. The softness and cozy warmth of the outer cover just made me want to snuggle. A good product that delivers. Well done!

I have been using the heat pad for 3 weeks. Id happy to provide my feedback: I like the material, very soft. The white round controller design is modern and sleek, and easy to use. The pad heats up instantly in a few seconds. The 2 hours shutdown feature is nice so I wont worry about forgetting turn it off. I used the pad on my neck, shoulders, back, abdomen, it felt so good and pain is reduced. I haven’t tried wash it but it is def attractive feature. So far all things work well, overall good quality and I am satisfied.

Simply the best heating pad out there. Fast, even heating and wonderful customer service.

I ordered your heating pad based on a recommendation from an online best heating pads for 2023 article. Ive only had it a few days, but so far, so good. Comfy, adequate heat and controls. Actually, much better heat than many others I have tried. My one criticism would be that when selecting 2 hr shutoff the red dot blinks all night until I turn the controller off completely. Would be better if there was an auto-off feature or at the least, if the red light went out when the heating pad turned off at the two hour mark.

Soft and easy to use. I use high setting to warm up my bed at night and low setting for muscle soreness. Great customer support.

I brought this as a Valentines gift for my partner who has had several surgeries on his back. He loves this heating pad as he has tried so many different heating pads and he likes this one the best. Heating levels are great and you can set it to stay on or shut off after some time. I also use it for when Im having menstrual cramps and back pain and it does wonders. Perfect for sharing with your partner.

Five stars! It heats up very fast and maintains a high heat. I love the size of the heating pad and the length of the cord. I can sit on my couch or bed without having to mess with trying to plug it in where it can reach. One of my favorite things about it is the auto-shut off feature. It turns off automatically after two hours of continuous use. But it can be turned off if you like it on longer! Great product, very comfortable and not too heavy! 10/10!