I have used the new heating pad for the past couple of hours and really like how fast it heats up and over time gives a long, sustained, and deep heating experience. While I wish setting 6 would get a bit hotter I understand that for safety reasons and the fact it does a full heating experience it is worth the offset. lastly, a bit more flexibility on the material to allow for it to better wrap around the neck would also be nice but that is why you should buy the shoulder / neck heating pad. :-)

Purchased your heating pad from Amazon as mine was on its last legs, and the reviews on Pure Enrichment were very complimentary. I decided to give it a try although I didnt need it just then, but recently used it and raved about it to my son, who is borrowing mine today, but also ordering yours. The softness and cozy warmth of the outer cover just made me want to snuggle. A good product that delivers. Well done!

I have purchased multiple heating pads from this company. My family collectively use them so much that one has broken, but with the warranty on the product we got a replacement. I’ll say I hate having to have items replaced because we almost always have a ridiculously difficult time with the process. But when I finally needed to bite the bullet they were freaking amazing!! I literally called and gave my order number plus basic shipping info and we were done. I even received my free replacement just days later and didn’t have to return the faulty product. I highly recommend this company/product!

Product is pretty good until it stopped working. I received this heating pad and had issues with it then reached out to Amazon and had difficulties doing a return so I reached out to the seller and they were more than helpful and resolved my issue very quickly. I love the different heating settings on the heating pad and how quickly it gets warm. It definitely helped me recover after pulling a muscle in my back. Took off a star only because I had only used it once, and it stopped working. customer service was really great and helped out quickly to resolve my issue.

Love the heat pad. It failed. I was sad. I emailed the pure enrichment folks. With just two emails, I had a new heat pad on its way. Got it the next day. A whole lot of other companies should take note of how PE treats their customers. Now I need to think about where else I could use a heat pad and order another!

I love my PURE HEATING PAD ! So easy to use ! You can have it on full time or set it for 2 hours ! So superior to the Sunbeam heating pads I’ve had in the past, and the company is so easy to deal with ! Thank you pure !

This is my third purchase of an Pure Enrichment® PureRelief™ XL Heating Pad. I had one for 10 years and used it very often - it finally died. I had no hesitation in buying a replacement. I was home for Xmas and saw the awful/cheap/hardly had any heat output heating pad that my mother was using, I promptly ordered one for her and threw hers in the trash. This pad is efficient, quite plush, and has long cord. You will not be sorry for this purchase.

I love the softness of the fabric and the easy settings for temperature. I have had one for several years and it still works and feels like brand new. I bought a second one because my spouse needs one too.

This heating pad is perfect for me. I highly recommend to anyone who needs heat relief. This is not my first purchase. I use my Pure Enrichment heating pad everyday. I have back issues & this is one of the most comforting products I have found to assist me. I like how it has a 2 hour shut off & a stay on option.

I love my new heating pad. The best part is theres no cover to slip off, like my old heating pad. I also like the multiple heat settings. Its also very soft and I love the color.