ROXIO EASY CD & DVD

I used EASY CD since version 1. The latest is a nightmare. Here is a listing of the problems that were experienced. . . 1. The program refused to install. After several unsuccessful attempts, I rebooted my computer with the installation CD in my CD/DVD reader. . 2. By the fifth reboot, the program began to install. It took over 20 minutes. . 3. Trying out the software, I activated the video player. It bombed because a file was missing. . 4. I tried the main program. The blue screen of death appeared, and I had to reboot the computer. . 5. My Windows 7 OS was destroyed as a consequence. This forced me to reformat the hard drive and re-image my boot partition. . 6. While my OS was being resurrected, I tried installing the program on a second computer. Immediately the screen went black and everything froze. I hard booted my second computer. Luckily my Windows 7 was OK and nothing was damaged. . 7. Next day, I went to the Roxio support website, read the fine print, and described the above problems on its form. This is a one-shot deal. The company only allowed one free inquiry with its tech department. Any more, the customer is forced to purchase a service plan. . 8. The reply was very interesting. Instead of sending a replacement disk or providing me an internet link to download a good copy, the technician needed time to study the case. If I wanted faster or better service, I had to purchase a support plan for a price. . This was unreal. The installation disk was bad, and the obvious solution was to replace it. There was no need to study the problem - the solution was brainless. In addition, a paid telephone conversation with a high price technician was not going to cause the defective installation disc to become good. . . It is too bad that the Amazon.com website does not allow a 0 Star rating. As a result, my 1 Star award is the best that can be given. . . . --------------------------------------------------------------------------------------------------------------------------------------------------------- . . . UPDATE . Two days later, the technician emailed a link to download a good copy of the software. The program installed without any problems. . Unfortunately, my 1 Star rating remains unchanged for these reasons. . 1. The brainless solution should not take two days to resolve. The problem was obvious - defective software. . 2. Limiting free customer service contact to one emailing is a bad business practice. It is also insulting to require the user to purchase a technical service plan if further technical support was needed. . 3. Consumers should not have to pay $35 per hour to talk to a technician by telephone. This was the companys definition of quicker and better service.

I purchased this Program just about last week of this June and from day 1 had issues burning CD-Rs. I have discussed this issue with several reps from the Corel Company regarding a fix and from my first online contact with their rep its been a freaking nightmare. FIRST the company is based in INDIA which really makes it easy to get through to them and when you do its 20 min of pure BS. It is now going on 2 weeks and still no help. DO yourselves a favor and look for a different burner then this one from the pure stand point of crap customer service. Thbere better and more reliable products then Corels Roxio. It was once a nice program, but like everything these days, NO one gives a dang about customer service, especially those companies based OUT of the USA. BE forewarned.

Corel has done to Roxio CD burning programs exactly what it did to Jasc Paint Shop Pro, which is to say ruined the whole shebang. Just as I went back to Jasc Paint Shop Pro 7 after having tried Corels horrible Paint Shop Pro X, Im going back to Roxio Easy CD Creator 5 Platinum, which does work with Windows XP and reliably turns out a quality CD. This new waste of time and money is NOT backward compatible -- you cant even read open CDs created in REAL Roxio programs. The system requirements for authoring DVDs are much higher than those listed for merely installing the program. (Ill go back to Nero Essentials for DVDs.) I would not have purchased the program at all had I known that in advance. Although Corel claims it works under Windows XP, it is slow to install, balky in use, and not particularly capable when it does work. Roxio easy CD & DVD burning is a huge disappointment, and in my opinion, not worth the money.

Cd burner works great

Great buy! A++

I had to install the software atleast three times, contacted the tech support, and nothing helped, the software did not work with window XP, had to uninstalle and and keep with it with other junks that I have.

Is it quite beyond the capacities of modern programmers to include written INSTRUCTIONS with their products? I am tired of trying to use products which offer me a series of on-screen icons, and assume that I know their purposes, and how to use them. Worse, some of them depend on previous steps having been taken --links between sound sources and the recording process, for example--without any indication that these steps are necessary, let alone guidance on how to take them. THE ENGLISH LANGUAGE IS ALIVE AND WELL--FOR GODS SAKE USE IT!!!

Its all good, did the job i needed I like it.

This product is not even named in the drop down menu on the Roxio website so you cant register it. If you cant register it, you cant contact customer service or get updates. Its a catch-22. You cant fix the problem about being unable to register it, because you are unable to register it. Because you cant register it, you cant get any online help about it. Since Roxios website does not recognize that this program exists, you cant even get information in frequently asked questions. If Roxio does not recognize that this program exists, then why should you buy it? Save yourself the grief.

I am so angry. I bought this product and have been using it for a few months and its been working fine on my Windows 8.1 laptop. All of the sudden, I started to burn a DVD from a video that I took from my camcorder (I made it into a wmv file from Movie Maker first) and its giving me a message that the AC 3 is not an acceptable form of audio and therefore the dvd movie would be silent. WHAT? Ive been using it all along and all of the sudden this happens? No support is available so I guess Im out $30. DONT WASTE YOUR MONEY.