Seagate Ultra Touch HDD 4TB External Hard Drive - 15mm, Pebble Grey, Post-Consumer Recycled Material, 6mo Dropbox and Mylio, Rescue Services (STMA4000400)

The hard drive itself works great, the only issue is that the included USB C adapter does not work.

Backup, backup, backup!!! You hear this all the time, but most people just dont copy their files as often as they should, or not at all. Then what do you do when your computer goes down and you lost all your pictures and important papers/files. Ring a bell? With this device, there is no more excuses. Its fairly fast to copy over your stuff to a safe location. Then keep those files backed up at least once a month. That way if something happens to your PC, then you will get back most of your stuff.

Ive only had it a couple weeks. Found it very hard to get started and finally got it working and my data backed up via a Mirror file - had to move all my docs to a Mirror file on my PC (a Mac Pro). Then it somehow got locked and my password, which I meticulously saved, does not work - cannot access my data nor does it back up any more - says folder missing. I read on one of the reviews to do a factory reset which I will try. I do not want to return the product since it does have my data on it. I cant access it but fear someone else could. Update- I plugged it into a different USB port on my laptop and it works fine again.

Excellent Product !!!

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The title sums it up. Im not sure Ill buy another Seagate product for that reason.

First thing I did was drop this on the floor several times. However, its continued to work perfectly. It wasnt completely my fault, though, that I dropped it. USB-C adapter that came with it is almost impossible to insert in my Macs USB-C port. I ended up not using the adapter and instead plugging the drive into a USB port on a new hub that I bought.

After using this product for 3 weeks I find the hardware to be okay (cant say much after 3 weeks) but the software is extremely poorly written. Very sparse user interface. Once you set up a backup plan theres apparently no way to edit it. Mine stopped backing up files 5 days ago, and theres no way to check to see whats wrong, no way to restart it, etc. This is supposed to be automatic but once Windows goes into sleep mode the software just stops working. Hard to believe this comes from a major hard drive vendor. I submitted a question to Seagate this morning. If I dont receive a workable, dependable solution within 2 days Ill return the product to Amazon as defective. A backup solution needs to be automatic. Too bad the company that made Click-Free years ago is no longer around. That product worked. Probably secondary to the geniuses at Microsoft putting too many hurdles in their way to keep the product useful from one version of Windows to the next.

Need to download software, comes with complicated instructions. Doesn’t work. Tried multiple times, When I ask for trouble shooting - the first response is to try a different cable (other than the brand new one it came with????) ended up having to buy a different brand. I really would like a refund

I’m using this to hold automatic backups for my Mac. It was basically plug-and-play. It’s been doing its job faithfully for a couple of months more.