Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray

We purchased this product over a year ago now. With a toddler and a big dog we were looking for a great robot vacuum. The first 6-8 months were GREAT! The vacuum ran as scheduled and our house was super clean. After about a year we noticed a serious decline in this product. Often it forgets the map, and sometimes when I log into the app is a completely different house mapped then ours. the vacuum frequently skips some rooms as well. It will avoid some furniture, but others it will continuously run into it 3-4 times in a row before moving on. It also gets stuck in an idle mode at least 2x a week. It goes around the house like it’s cleaning but doesn’t pick up anything. We clean the filter 1-2x a month since we use it so frequently, and empty the base about once a month. Overall it’s nice, but this is more of a spot clean item and isn’t reliable enough to pick up all the mess you would hope it would. We purchased it for 1/2 off, but I would NEVER pay full price

I wanted to like the shark robot. It stopped working a little over a year and the warranty is only good for 1 year. It did an ok job. If I really wanted my floors clean, I would need to sweep and use my upright vacuum. But for ease it helped. At $500 price I would expect it to work longer than a year. I called Shark, and they offered me a 30% discount on a new vacuum.

We haver had two Botvacs over past 5 years. Robot vacs are to do light cleaning, pet hair in our case. We still vacuum once a week. The shark works better than our most recent Botvac, which was a few years old. It is quiet, and self emptying is more helpful than I first thought it would be. Also faster. Last cost was much less than past Botvacs we have purchased.

So my boyfriend already has this model so I knew I wanted it bc its AMAZING. I have 2 dogs that shed like crazy and its a daily battle to keep the dirt level down. I had a another cheaper robovac but it doesnt map and was quite stupid, honestly. It would get off the dock and immediately head for the one place it always got stuck. Plus the dust cup was minuscule and brushes pretty cheap...but it helped keep the dust and dander and fur to a sort of acceptable layer between my weekly moppings and eod vacuuming. Anyway... I was constantly jealous over the bfs overkill of a robovac since hes already a pretty clean guy and only has a very sedentary cat that barely sheds.... Seemed like such a waste of such fine cleaning abilities and large dust storage... After many unsuccessful attempts to get him to trade me, and then just buy me one, I broke down and looked at the available options. I was distraught. Hell no, I couldnt afford a new one. Couldnt afford one like new or even used, good. But thats when I saw the used, acceptable with large cosmetic blemishes for nearly half the price. Who cares about a pretty face, I asked myself? Certainly not me, as I threw a resentful glance at the boyfriend. I took the future of my clean floors in my own hands and ordered. It came the next day in its original packaging that had obviously once been opened but at least put back together with care... And it still had the stickers on the base and vac! There were a few scuffs on the top and bottom but hey, nothing I couldnt live with. On a whim I grabbed a microfiber cloth and started swiping... And much to my delight the scuffs came right off and I have what appears to be a nearly new shark robovac for half the price. Yes, you can tell its been run maybe once. But the brushes were still in the packaging and the dust cup has nary a spec inside. Score!! Connecting to wifi was tedious but ONLY bc it was my stupid android phone being.. Well... Android. It wouldnt give me the wifi network for reasons I still cant figure out...but after several hours of resetting wifi and multiple other interventions I had enough. Out of desperation I used my company iphone and had it connected in less than a minute, then just logged in to the app through my personal phone and havent had an issue at all. So if youre having issues, try a different phone first before you unplug every wifi device in the house, reset your router, reinstall the app, and reboot your phone.....for the 4th time. Conclusion: Buy it. Even the used acceptable one. Try another phone before giving up on the wifi connection. My little Ruby is now happily mapping my home and I look forward to clean floors and minimal dust emptying. Now, if I can just get that microfiber cloth to work on the other blemishes in my life....

I wanted to write this review for any other pet owners. My wife and I have 3 dogs and a cat. We have also tried two other styles of robot vacuum cleaner. The first was a bog standard one that used a roller with brushes, etc. It was CONSTANTLY getting tangled up with hair and in the end the roller socket was damaged and I could not find a replacement part for it. The second bot was a deebot vacuum with no roller what so ever. It was a pure suction based vacuum for non-carpeted flooring. It worked great with one catch. We had to go around after it and pick up hairballs that it would leave everywhere. Otherwise it was great. If we had ran it daily I think it would have minimized the hair balls, but one of our dogs would attack it went near her. This vacuum does use a roller, but it robot itself is not as loud as the pure vacuum one. However when it docks and the base station activates to suck out the robots cartridge, it does get a little on the loud side. But its a vacuum and that it is very short lived. After owning it for two weeks I can say that I empty the base station tank about twice a week, and ive only felt that I needed to clean the roller once, as some rather long strands of my wives hair. This thing has been exactly what I was looking for. The scheduling is easy and the app is function and straight forward. I have yet to be able to see the map that its supposed to be building, but the vacuum gets all the places. I will say though that like any robot vacuum you will still need to clean the corners of the rooms.

I bought this after doing a lot research. I thought it was nicely priced and had a lot of features considering the cost. It cleans very well sometimes going over the same area more than once. The self emptying is a particularly nice feature and on a cleaning run, it will often interrupt the cleaning to empty itself then start over where it left off. Its pretty good with hair as long as its not very long. I am not so sure that the bin on the base will go for 30 days as I usually empty mine after a week or at most 2 weeks. It is however not maintenance free... The filter in the robot as well as one in the base does need cleaning every now and then to maintain the great sucking power that it has and I usually take off the brush and remove the hair that is tangled there. As I have a baby in the house and hence lots of food particles on the floor, I activate the robot twice daily and clean the robot every 2 weeks though it is probably un-necessary to do it so often as the filter and brush are usually not very dirty at that time. My only negative comment is that there is no option for a remote to the best of my knowledge bearing in mind that the app to control the device doesnt work in all countries outside of the USA as I painfully found out when I tried to download the app. That unfortunately converts it from being really smart to being somewhat retarded as it learns the position of bits of furniture but if they are removed, it still avoids the area as if they were still there. I took off one star for this reason and would not recommend this particular unit if you live outside of the USA or its territories.

Good worker …we named our little helper, Vern, he has been a nice addition to the family and certainly listen fairly well. Our largest concern has been the mapping of the house, Vern gets confused too often based on what he is capable of. I clean out the filters at least weekly if not more often, we don’t have pets so must of the debris is general dust. The problem with the mapping seems that once I approve the map that does look correct and then I create and label rooms is when Vern looses his mind. Apparently he doesn’t like specific orders, just general orders:). I send Vern to clean the kitchen and he’s doing a completely different room. I send him to clean the entryway and he’s right on it. It’s very confusing how some rooms he understands and most he doesn’t. We did a factory reset on Vern which was concerning as the family had grown to appreciate his efforts and we were afraid maybe an alter ego would come out… safe to say, the new Vern seems to be on top of the mapping this time. We are hoping this will continue and we regret not purchasing and adopting Vern sooner in our lives. Well worth the purchase and I think with a few tweaks or firmware updates from Shark that Vern will move right up into a 5 star category.

The pros: it does do a decent job of cleaning and works well on my carpet and much better on my tile. It has only gotten stuck once and sadly was under my desk. The unit has gone throughout my home (areas i want vacuumed). The unit is small enough to get under my couches, bed, and will make its way around my chairs and tables. Overall, there is value in the unit and what it can do. Wearable/Replacement parts seem to be readily available and priced reasonably. The cons: the AI/mapping is rudimentary at best. We have cars that can successfully self-drive but we cant seem to get a vacuum to map a home correctly. Ive now reset my unit 3x and tried to get a good map of my home... and to date without a strong degree of success. I get a map. The map has some areas that look like my home, but.. and esp as you get outside my open floor plan area, it seems to struggle understanding where my bedrooms, baths, office, laundry, etc are in relation to the open area. it seems to use the first 2 runs to do the initial map of your home and doesnt seem to up date the initial map much after that... if at all. After that, it just seems to clean what it mapped on those first 2 runs and doesnt really update the map after that (or so it hasnt seemed to in this case). Help resources stink. Theres not much in the literature and even less online. So, do i wait for some sort of notice that the map is complete or do i accept the initial one and it will update it as it learns more?? The unit runs for 60 minutes then docks. It doesnt matter if the battery is 15% at the end or 80%. it docks after 60 min and there doesnt seem to be any way to change this (ive been completely throughout the settings.. and again.. documentation is terrible esp within the app).Evac and resume will pause for 3 hours regardless if the battery charge is 15% (which it needs some charge) or 80% (it should just resume at this point.. but no, its going to sit for 3 hours). it does this regardless if its cleaning or if its mapping out your house. Firmware updates are pushed and cannot be requested. So, lets assume my firmware is out of date by a release or 2. I cannot download and apply it to my unit. it has to be pushed from some central server somewhere to my unit. Im not sure if my release is current or not (2020 is the date of the last update... which may be WHY the AI/mapping seems quite dated in capability). And, if this is the latest version... that would have me question the commitment by the manufacturer for this product. Overall, the unit is good. It does a fair job at cleaning and does offload the stuff it picks up into the bin which does last a while (have the 45 day bin). The unit does a really good job of avoiding getting stuck and if it vacs up something (like a toddlers sock) it will alert you to the issue. There is so much more potential with this device and it seems much of this is software/firmware related (hardware is pretty solid). Im hoping the company makes some changes to allow some more self-service, improves the mapping and AI capabilities, and releases regular updates. If not, then open this thing up to third party tools which will do this for us.

This is perfect for me. I have three cats and have always had a hard time keeping up with the floors. Now they are always clean. I got the self empty because it was on sale and Im not someone who would be able to keep up with emptying the robot every day. The fact that I run it every day is an incentive for me to keep things off the floor which helps me feel less stressed. We do not have an open concept floor plan so I wanted a robot with mapping capabilities and it does a pretty good job of cleaning the whole lower level. The only reason I gave it 4 stars is because it skips one small area of our house (that it has mapped) and Im not sure why. I just get on the app though and tell it to specifically clean that area every few days. Ive gotten notifications that its stuck while at work and have been able to send it back to base from work and start the cleaning over. We have wood floors with two rugs, one medium height and the other is a shag rug. It does fine on the medium rug and the floor but it has struggled with the shag rug here and there. Like I said, still worth it. We didnt get the self cleaning brush and have had to stop it to clear a twist tie out of the brush but that isnt a problem because its easy to do and overall its still less work than sweeping the floors every day. The auto-empty is loud but on eco-mode the vacuum isnt. The cats are wary but not as scared of it as they are of the regular vacuum. If it is on sale again next year, I will get one for the upstairs.

The more you use it, the better it does. This isnt a deep cleaning device, it does very well maintaining on a daily level for our 2 short hair dogs and 2 long hair cats. Dont plan on replacing your upright all together, you will still need it. Our AV1010AE runs 7 days a week, and has for almost two years now. Decent suction keeps the pet hair under control as long as you keep the filters clean. Clean/replace the filters often, especially in the dust bin. Lots of replacement parts available, more about the Brush rolls later. Runs for about 90 minutes per full clean for 1200 sq ft. Compatible with Alexa if youre into that. Our cats and dogs have learned to live with and watch out for it. Its tough enough to withstand a startled dog impact when it runs into a sitting dog unexpectedly. The cats havent been spotted riding it yet, but have walked across the top without incident. If you have a carpet stair runner this robot will dramatically pause and turn to look back at you before driving over the cliff so blockade effectively. Unit goes into Drunken Stupor mode if asked to clean in the dark. it will take a few steps forward, turn circles, then gives up and starts drunk texting alerts in the app. You will disable these notifications within 3 days as this robot will blow up your phone after making another bad decision and getting hopelessly stuck. Home Childproofing experience recommended but not required, the robot will train you. Brush Roll Issue: Shark sells the AV1010AE with your choice of either the Multi Surface Brush Roll, or the Self Cleaning Brush Roll. I havent found any information on the difference between them. My unit came with the multi surface brush roll. All of the replacement parts kits are only available with the self cleaning brush roll. If you have a unit with the multi surface brush roll, you will either have to modify the brush roll access door slightly, or purchase a replacement brush roll door from Shark. The door shipped with the multi surface brush roll unit will not work with a self cleaning brush roll without filing down a wedge shaped plastic tab on the brush roll door. It may have been fixed in later models, but the issue is obvious and easily remedied if the issue still exists. I recommend just getting the self cleaning model and forgoing the issue entirely. The self cleaning roll doesnt require nearly as much cleaning as the multi surface brush roll did and cleans just as well from what Ive seen. Well deserved 4 stars from me, even after the newness wore off. Thing hasnt missed a day sine we set it up in July 2021, and would buy again.