BN-LINK WiFi Heavy Duty Smart Plug Outlet, No Hub Required with Timer Function, White, Compatible with Alexa and Google Assistant, 2.4 Ghz Network Only (2 Pack)

Loud noise when I turn on and off...compared to Feit brand

I purchased a four-pack of the smart plugs and set them up using the posted instructions. These integrated with my Alexa very simply and are very convenient to use. However, one of the four plugs would not link properly. I contacted customer service they responded very quickly (several e-mails in the same day). The service tech Steven walked me through the setup. Once it was determined that the unit was defective, they sent out a new unit right away (I had it in two days). Good customer is so very rare these days. It is nice to see it still exists at BN-Link Support!

works as advertised

I used these for our Christmas tree and other lights. Worked great.

I purchased these to add smart control to my Christmas lights in the house after I was tired of manually plugging and unplugging the lights every day. The included directions are a bit tricky to understand at first, but setup was a breeze once I was smart enough to figure it out. Integration into my Google Assistant and Google home was super simple and worked perfectly. The app has a lot of programming features, most of which I didnt use, but the basic timer function was perfect. I tried to play with some of the other settings, and they didnt quite work the way i intended (could be user error) but again, basic needs were met. Overall very good outlets for the price and very easy setup with lots of great features.

Didn’t realize when I ordered the first set of these timers just how flexible the usuage of these would be. Also, very easy to set up and connect to the BNLink app. If you are using these when you are away from home to simulate someone being in your house you will love the different ways these can turn your lights on and off. It’s not a one size fits all device like mechanical timers. I was so happy with how they’ve worked for me after 9 months that I ordered more for other locations!

Customer service rep (Steven) johnny on the spot when needed and these plugs dont dissapoint!

These work great. Can’t figure out on/off schedule. There seems to only be scheduling on option. Instruction pamphlet was extremely difficult to read, so finally had to google you tube video to set up/pair with my smartphone.

100% would recommend & buy again. I dont usually leave reviews, but in this case I felt my experience should be shared. I purchased a 4-pack of outlets and strangely, when I opened the box, one of the outlets had a piece of tape covering it with the word defective handwritten on it. Apparently I was sent a previously returned package that had included one of four outlets being defective. I contacted customer support and got immediate service via the companys online text assistant. I sent them a couple of pics and my order number and was immediately told I would receive a replacement outlet (as that was my preference vs a refund that was also offered). The replacement arrived just a few days later. I was only expecting a single outlet, but surprisingly two came instead, which I really appreciate! It feels like an excellent gesture of apologizing for the error (which I realize may have been Amazons fault) and showing me the company appreciates my extra time & effort to go through the RMA process. By the way, the (remaining) 3 original outlets functioned perfectly. All were easy to add to my smart home network and have functioned perfectly in the week+ since.

These plugs used to have energy monitoring. The new plugs use the same interface in the app, look identical, but they don’t have energy monitoring. This feature allowed you to track how many kW you were using per day, and even a monthly report. It’s no longer there with these new versions. The old ones were fine. Why did you change it?