This product is very reliable (so far). No issues with connecting to wifi. I like it a lot.

My ATT u-verse router has both 5 and 2.4 GHz channels. Normal operation is to name them the same to allow auto switching between channels. This seems to cause a problem that is not really explained in the instructions. Why should the freq that the phone is connected with affect anything? Its the same IP network. There must be more to it... The Smart Life app suggested that I reconfigure my router to turn off auto switching by naming the 2 freqs with different names. I didnt want to do that. Turns out, I didnt have to. Use the AP mode method instead of the EZ mode method and it works right away. (you have push the device button for 10 sec to get the quick flashing light, then press again for 5 sec to get the slow flashing light.) I also got this to work in EZ mode by moving farther away from the router with my phone to a place that was out of range for the 5 GHz signal, but still connected with 2.4 GHz. That was more of a pain. See p12 of manual. Dont forget that you need a reasonable WiFi signal where the plug will be used. My house isnt nearly covered by the main ATT router. Complaint: page 7 of manual is not at all clear. There should be a link to online setup instructions. The product insert is too crowded. Be aware that after a power failure the switch always reverts to the OFF state. So this is not suitable for a refrigerator or freezer. I think there should be a firmware option setting to allow other possibilities

I had an older mostly mechanical timer for a table lamp. I liked to have it scheduled to turn on and off especially if I wasnt home in the belief it might fool burglars someone was there. This is much more accurate as over time it doesnt seem to drift like the former dumb timer. Using the app was easier after having used it for a wall timer Id already installed and configured. I do not integrate these with Alexa or Google however so if thats your intent you will need to either experiment or look elsewhere for guidance. There is a lighted power button so it can be controlled manually as well. However, if used in a darkened room the backlight might be noticeable. In my case, its behind a table in the living room so partially hidden and not an issue.

Just what I needed to keep my charging devices on a timer. Easy to use app to program on and off.

Love these timers! We enjoy decorating for Halloween and Christmas inside and out. We used these timers inside for all our lights this year. All you do is plug them, set your time on your phone, and your good to go! We used to use those old mechanical timers. Never again! With these timers, all our lights turned on at 5pm. Plus if you want them on all day, just open you phone and switch them on. No more running around the house trying to line those mechanical timers up and just to have them fail. Also, these timers are great for when you work late and come home to a dark house or if you are traveling. No more dark house! Again we love these timers and will buy again!

I like these, however, 2 of the 4 did not work. That was disappointing. It takes a long time and many tries to get them to connect to WiFi but when they finally do, they are great! I turn on lights in the house when I am arriving after dark. I would have given 5 stars if the other two had worked.

App is a little confusing but I figured it out

Most were gifts.

I ordered the pack of three WiFi timers, they arrived when Amazon said they would and I promptly started setting them up. The first two set up without incident but the third was DOA! I mean it was completely dead right out of the box. The box showed no signs of damage, all three timers looked brand new. I immediately sent Century Products Inc a msg explaining just what I did here. They responded the next day and said they would promptly send me a replacement, which they did and I just now received. The replacement set right up without issue and I received a notification via the Smart Life app that there was a firmware update for it, I clicked it, it updated and I then set up the on/off schedule and tested it, worked great. So lets hope these all work for a loooong time. In terms of setting up the on/off schedule, they work like all the others Ive tried and its a very manual process, it would be helpful if once you set a schedule, it gave you a way to copy that schedule to another day or even be able to transfer it to another smart timer. As it is now, each one has to be set up manually for each schedule, its time consuming and error inducing. The other feature that would be nice to have, and you will see this on other plugs, is a rotating plug. Since the plug on this time is offset to one end of the timer, it may or may not fit into the wall outlet you want to use, depending on the location and type of that outlet. For example, if you have a quadplex, which is four outlets in the same outlet box on the wall, you will have other things plugged in and this WiFi timer may not physically fit because it will hit one of the existing plugs. However, if the plug in it could rotate, you would simply rotate it so the long end faces away from the existing plug. Edit: (Dec 11, 2019) After setting up the replacement timer Century Products Inc sent me, I happened to pick up both the replacement and one of the original ones from my initial Amazon order and noticed that the replacement timer did not have the ETL stamp on it like my original batch did. This may also explain why only the replacement timer had offered me a firmware update. I contacted Century Products Inc again, sent them a picture showing the original timer received from Amazon and the replacement they sent me, you could clearly see that the original timer has the ETL stamp and the replacement did not. They assured me that even though it did not have the ETL stamp, it was in fact ETL certified however they said if I wanted to exchange it for one that had the stamp, they would. I asked for the exchange and they promptly shipped it. I will return the one without the stamp in a prepaid shipping box they said they would send me. If you stop and think about the great customer service experience I just had, twice, it far exceeds any level of customer service I have ever seen from any car dealer I have dealt with and just look at the difference in cost between a WiFi timer and a car. At some point, you will experience a product failure and it is then and only then you begin to understand who you bought from. Century Products Inc - thanks you for great customer service!

These work great. Can’t figure out on/off schedule. There seems to only be scheduling on option. Instruction pamphlet was extremely difficult to read, so finally had to google you tube video to set up/pair with my smartphone.