Wyze Plug, 2.4GHz WiFi Smart Plug, Compatible with Alexa, Google Assistant, IFTTT, No Hub Required, Four-Pack, White

After reading many forum posts on these things not working for them. I wasted an hour wondering why mine wouldnt connect. Received mine first week of Feb 2021, and the app offers selection of two versions. Knowing there was no way possibly I would have the 2021 edition I tried and tried to use standard. Well. FIRST look on the back. If you see a little blue key icon. That means its the 2021 edition and uses Blutooth. Once I realized my obvious mistake setup was a breeze. IMPORTANT.. questions on forums people kept asking was about plugging a Space Heater into one. DONT! You will catch your house on fire. These are capped at 1500 watt rating, which is standard. But even seeing screenshots of people plugging Space Heaters into Power Strips (NEVER DO THAT!) it will melt in case of a fuse break. Be very mindful on the wattage and do your research before you set up stuff. Was using for fans and shoplights but a really cool idea people were showing was using one on those bluey led sky machines. Rigged mine up with one of these and its pretty sweet with Alexa!

Both units went offline a couple of times. To reconnect, I had to add the devices again (no need to delete them, just added on top and the app will use the wifi password stored for the existing device). Other than that, it works as desired. Since I need this mostly to turn on/off a device and lights, it works even if it goes offline. But if I needed to start/stop something at a discretionary time, it may not be online when I need it.

The only reason I am rating it 4 out of 5 instead of 5 was the fact it cannot connect to 5GHz Wireless networks. I know it states clear as day that its a 2.4GHz WiFi Smart Plug, but its 2022 and most products with WiFi capabilities should connect to 5GHz networks. The Smart Plug works as it should. You can power on any appliance or electronic device from anywhere you can get an internet connection. So far so good. I will be sure to add more after I do some thorough testing.

Easy to setup and use, but God help you if you need customer support. I was double charged (~$100) for annual monitoring, and after numerous exchanges (each time with a different person), the best answer I could get was an offer of a $20 gift card to their online store to buy more of their stuff… I had to dispute the charges with my cc company.

The 2 I received work nicely. Simple to set up.

Really easy to set up and get working. Read several reviews about have problems with firmware update . When you open the app , Do not go to the device to update the firmware , go to your account (bottom right of your phone app) and find the firmware update menu and use it to update . If you go to the device to update the firmware it might hang . Try it !

I had two hooked up and they worked fine but within 3 months one of the units began to work intemittently and began to cycle on and off on its own. And after going to the Wyze site, theyre policy is if you didnt purchase from their web site, they wouldnt process any returns. And of course Amazon says you have to contact the manufacturer to process the return after their grace period. Not a good way to get repeat customers of any worthy reviews!!!!!!!

It wont work with the core 300 it powers on but core 300 wont resume .

Wyze came with a bang initially with camera but its expansion with products mushrooming has left it with poor quality. Well one of the smart plugs we purchased has stopped working after few months. Spoke with their support staff and they are clueless. We bought camera in 2019 and now they upgraded their firmware or whatever now the camera doesn’t recognize the wifi- After speaking with support staff , they provided a link where one gives authorization for a third party to access your account and try to gain information in why / whats going wrong however, if you agree this third party can have access to other information on your account or phone and that is why we decided not to proceed. I think Wyze needs to not mislead customers and think we have had enough of the Wyze’s products unless they change their mission/ vision. That being said- shop around - their are many more and better products on Amazon unfortunately some are very friendly initially but as their products/ business get popular their quality goes down.

UPDATE: Completely fixed! UPDATED 04/28/2022: Updating my review to four stars. Ive been posting on the Wyze forum, along with others, that the plug has an issue. Their team finally acknowledged the issue and updated the firmware change log to indicate the firmware was being fixed. Wyze employees reached out to people on the forum about a beta release that should fix v1.2.0.179 firmware, specifically the connectivity issue. Was able to sign up for beta testing through the app and installed the beta release. Their team also briefly described the issue in their firmware, which makes sense. When these plugs work, they are great. Im also impressed with the Wyze support forum and team. Therefore, Im giving this plug four stars. ORIGINAL REVIEW: I had high hopes for these plugs, especially because the price point is lower than similar WiFi enabled plugs. I have purchased four of these over the past year and have become very frustrated with the devices over the past few months. Specifically, the plugs randomly lose their connection and enter pairing mode. Ill often find the light on the front of the device blinking and the ON/OFF icon in the app replaced with a crossed out cloud icon, indicating the device is offline. The only way to fix the issue is to re-pair the devices back to my Wyze App/account. This defeats the purpose of having the plugs; when Im away from home I cannot fix them. Ultimately, these plugs (probably their firmware) are not meeting my reliability and availability expectations. Currently using firmware version 1.2.0.179, which the change notes say fixes a major connectivity bug in v 1.2.0.176. I have been in contact with Wyze support over the last few months (while using the 176 firmware) and have submitted logs for their tech support and engineers to review. I was really excited last week when I saw that they released 179. Unfortunately, its made the issue worse. I have a fairly expensive Netgear router and I know how to configure it. Ive tried allowing the devices to obtain an IP address dynamically, and I have also tried allocating static IP addresses. Ive also tried different 2.4Ghz channels to make sure there was no conflict with nearby signals. Also confirmed that the 2.4Gz channel is at 100% power. All four of my devices are within 20 feet of the router. In the end, all four devices will randomly go offline one-by-one and require me to re-pair them to the account. All my other IoT devices on the 2.4GHz channel seem to remain online (or more likely, have firmware that is robust to connectivity issues). I appreciate that Wyze provides a tech support phone number; I have used it multiple times over the months to try and resolve this issue. Ive spoken with a supervisor on the tech support team, but they too are not understanding the issue. They have suggested multiple times to submit support logs through the Wyze app when a problem occurs. There are a few issues with this suggestion: 1) Im assuming the device event logs are retained on the plug itself. If this is the case, the only way to submit those logs is to go into the Wyze app, connect to your Wyze plug device, and submit the log. But this is a Catch 22 kind of problem! If the plug goes offline, I cannot connect to the device in the app to tell it to submit the logs to Wyzes support team. The tech support supervisor claimed the logs are stored on your phone, which I think is very incorrect. My Wyze app is closed on my phone so I dont think its downloading logs all the time. Also, if the device goes offline, it cannot communicate any additional event logs to my phone! So even if this were true, my phone would only have logs entries showing normal operation. The supervisor said that the logs on the device are cleared when its re-paired (reconnected) to the Wyze App/server. This means that the device does not have any log permanence. Bottom line, there doesnt seem to be a way to get the log entries from after the lost connection, so I question whether the logs are even useful! 2) The supervisor recommended I write up as much information in the submit log request on the Wyze app. This is also frustrating because there is a very small character count allowed in that field of the app; its impossible to document enough information to be useful! Wyze needs to address the following: 1) Most importantly, the Wype plug firmware needs to be fixed to be more robust to lost connections. This should be a very simple thing! If the device loses its connection, it should NEVER enter pairing mode (slow blinking blue light?). Instead, it should be storing the WiFi credentials (and any other necessary credentials to make it accessible by the user) in EEPROM. When a connection is lost, it should indefinitely try to reconnect to the servers. Based on the symptoms in version 1.20.0.176 and 1.20.0.179, theres some timeout that causes the device to give up; this is a poor design! 2) Make sure that the devices retain their logs in memory. Recommend a log rotation system that keeps logs for X days. Ensure that if the device loses connectivity (as described above), the device can be re-paired/reconnected to the app and server WITHOUT clearing the logs. This ensures that the user can reconnect to the device and submit the logs to the support team/engineers. These logs would clearly show what was happening the moment after the connection is lost. 3) The Wyze app needs to be improved so that the user can enter a sufficient amount of information into the Submit Logs description field. Recommend increasing the word count a lot. 4) The Wyze support system needs to have better feedback. When I submit a log, Im told it gets to the engineers. But Im also informed that I will never hear back from them. At some point, the engineers should be able to get on a call with willing customers to gather more information. Despite all this, I really like Wyze devices and want to help Wyze solve their issues. Unfortunately, I cannot recommend these devices to anyone until the issue is fixed. Therefore, Im giving 1 star. Once the issue is fixed, Im happy to update my review