Wyze Plug, 2.4GHz WiFi Smart Plug, Compatible with Alexa, Google Assistant, IFTTT, No Hub Required, Four-Pack, White

The hardware functions fine. The app is garbage. Even with a good signal the software is unreliable. I have this controlling a light bar. Most of the time it operates correctly, but sometimes I will tap it to turn off in the app and it shows that it did, but the light is still on. The only fix is to unplug everything and force stop the app in app settings and plug it all in again. It does this often enough to be a problem. Their camera is even worse. Dont use wyze, there are better companies out there.

I decided to try these as an upgrade over old school outlet timers. One on the coffee pot and one for a lamp. It’s fairly easy to setup but not immediately intuitive for non tech types. It requires using their app and it requires internet access. The app allows linking up Wyze sensors as triggers or setting any type of schedule. I guess IFTTT has some actions that can be used as well. But no Apple Homekit integration and that’s for all Wyze to date. I believe they do work with Alexa and google home. Basically once in the app, you can setup action, schedules and shortcuts. What I like is it’s easy to over ride the schedule by simply going to the app to turn on or off rather than reaching down behind a cabinet or table to reach a timer to manually hit the on off button, although these also have the physical button. For lamps, there is a vacation mode that I believe randomizes the on off schedule. It would be useful if they added a dusk to dawn function or allow selecting dusk and or dawn individually for lamp scheduling. What I don’t like is no ability to edit the WiFi setup without resetting and starting over and reliance on internet access. So far I’ve only had one failure to turn on when scheduled, not sure why. For the cost, it’s cheaper than a plug-in timer and offers 15amp capacity for things like coffee makers. Overall, I’d buy again but would like to see easier ability to edit WiFi setup and zero reliance on internet once setup.

UPDATE: Connectivity has improved since I switched my 2.4ghz channel to one with less users on it. Doesnt disconnect as much but reconnecting is still an issue. Changed from using Rules to Schedules on each plug. That along with not having them switch on and off at the same time has improved the connectivity in addition to the 2.4ghz channel switch. Now another interesting problem. I have a ghost rule on one of my plugs. I had deleted all the rules, checked all plugs and phones that were connected and still have an old rule on one plug that turns it on. Have tried everything to delete it but to no avail. Ended up putting in a new rule to turn it off immediately. Noticed this is a problem on web forums with Wyze but have not seen any solution. ORIGINAL REVIEW: Purchased 3 of these four months ago. Couldnt get one of them to pair so I contacted Wyze and they replaced it immediately, kudos to customer service. Having said that, I have the three outlets installed within 10 feet of my router, one with adjustable antennas. Two of them obstructed by a piece of furniture, so obstructed line of sight from the router to the plug. Originally, I had no problems with them but in the last two months both drop my WiFi signal at least once per week. I switched one out with another new one, but the same thing keeps happening. Unfortunately, the only way to reboot them is to unplug and plug back in. All of them have the firmware updated but only the one right by my router has consistently stayed connected. As a point of reference, I have a smart TV, Roku stick and Firestick in three other rooms with walls between them and my router and they never drop my WiFi signal. So its either go back to my tried and true mechanical timer, and switch lights off and on, or find another brand thats more reliable.

This is my 3rd set of outlets and they work like they’re supposed to. If you’re looking for an inexpensive smart plug, these aren’t a bad choice. They can work with Home Assistant if you want to do a little extra leg work installing JoshuaMulliken’s integration.

Used these to replace a pair of timers on lamps. Good flexibility on scheduling options, and can switch up the timing easily if Im away for a few days

This is a GREAT product. Just buy it. FIVE STARS! A great compliment to home security. Can make you look like your home when you’re not through automated “vacation mode” light controls. And much more. Originally I gave it a one star review bc the plug kept dropping off wifi connection. Basically making the plug not an ideal choice for home security. However, there was an OTA firmware update two weeks ago. Since then, none of my plugs have dropped off wifi. Very stable now. Plugs work great now. AMAZING product. Thanks Wyze! p.s. below was my original one star review for context ******** I am a loyal Wyze customer. I have many of their products in my house from cameras, outdoor floodlights, plugs, etc. In total, about 17 wyze products in my home. Many of my Wyze products are GREAT. So it pains me to have to write a negative review on their smart plug. These smart plugs have a huge flaw - they randomly disconnect from their wifi connection. And their is no way to reestablish the wifi connection unless you are physically next to the plug and have to do a hard physical restart. The plug is incapable of reestablishing wifi connection automatically. And you can not prompt it to do so remotely via the app on your smartphone. Since most people will use this plug to control lights when they are away for security reasons (vacation, coming home late from work, etc), this random wifi drop problem makes it a terrible choice as part of a home security setup. Went on two vacations recently. Both over a week long. A few days into each vacation, my app started showing a few of my plugs as “off line”. Basically you can’t control them remotely and they are no long working. Basically your home security with lights going on and off at night is gone. I’ve spoke to customer service many times on this issue. I’ve done it all - hard resents, turning off 5ghz on router so plug can connect to 2.4ghz, erase/reinstall app, etc. Nothing works. When you google this issue, there’s a lot of people out there experiencing the same thing with this plug. Wyze has openly stated they are aware of the issue and have sent firmware updates to fix it. Firmware update have been sent, but the issue is not fixed. This is the first negative Amazon review I have ever written. I hope Wyze reads this and understands that loyal customers of Wyze are super frustrated over this issue. PLEASE FIX THIS. It’s my hope that you can fix this asap. And then I can turn this one star review into a five star! Thank you

UPDATE: Completely fixed! UPDATED 04/28/2022: Updating my review to four stars. Ive been posting on the Wyze forum, along with others, that the plug has an issue. Their team finally acknowledged the issue and updated the firmware change log to indicate the firmware was being fixed. Wyze employees reached out to people on the forum about a beta release that should fix v1.2.0.179 firmware, specifically the connectivity issue. Was able to sign up for beta testing through the app and installed the beta release. Their team also briefly described the issue in their firmware, which makes sense. When these plugs work, they are great. Im also impressed with the Wyze support forum and team. Therefore, Im giving this plug four stars. ORIGINAL REVIEW: I had high hopes for these plugs, especially because the price point is lower than similar WiFi enabled plugs. I have purchased four of these over the past year and have become very frustrated with the devices over the past few months. Specifically, the plugs randomly lose their connection and enter pairing mode. Ill often find the light on the front of the device blinking and the ON/OFF icon in the app replaced with a crossed out cloud icon, indicating the device is offline. The only way to fix the issue is to re-pair the devices back to my Wyze App/account. This defeats the purpose of having the plugs; when Im away from home I cannot fix them. Ultimately, these plugs (probably their firmware) are not meeting my reliability and availability expectations. Currently using firmware version 1.2.0.179, which the change notes say fixes a major connectivity bug in v 1.2.0.176. I have been in contact with Wyze support over the last few months (while using the 176 firmware) and have submitted logs for their tech support and engineers to review. I was really excited last week when I saw that they released 179. Unfortunately, its made the issue worse. I have a fairly expensive Netgear router and I know how to configure it. Ive tried allowing the devices to obtain an IP address dynamically, and I have also tried allocating static IP addresses. Ive also tried different 2.4Ghz channels to make sure there was no conflict with nearby signals. Also confirmed that the 2.4Gz channel is at 100% power. All four of my devices are within 20 feet of the router. In the end, all four devices will randomly go offline one-by-one and require me to re-pair them to the account. All my other IoT devices on the 2.4GHz channel seem to remain online (or more likely, have firmware that is robust to connectivity issues). I appreciate that Wyze provides a tech support phone number; I have used it multiple times over the months to try and resolve this issue. Ive spoken with a supervisor on the tech support team, but they too are not understanding the issue. They have suggested multiple times to submit support logs through the Wyze app when a problem occurs. There are a few issues with this suggestion: 1) Im assuming the device event logs are retained on the plug itself. If this is the case, the only way to submit those logs is to go into the Wyze app, connect to your Wyze plug device, and submit the log. But this is a Catch 22 kind of problem! If the plug goes offline, I cannot connect to the device in the app to tell it to submit the logs to Wyzes support team. The tech support supervisor claimed the logs are stored on your phone, which I think is very incorrect. My Wyze app is closed on my phone so I dont think its downloading logs all the time. Also, if the device goes offline, it cannot communicate any additional event logs to my phone! So even if this were true, my phone would only have logs entries showing normal operation. The supervisor said that the logs on the device are cleared when its re-paired (reconnected) to the Wyze App/server. This means that the device does not have any log permanence. Bottom line, there doesnt seem to be a way to get the log entries from after the lost connection, so I question whether the logs are even useful! 2) The supervisor recommended I write up as much information in the submit log request on the Wyze app. This is also frustrating because there is a very small character count allowed in that field of the app; its impossible to document enough information to be useful! Wyze needs to address the following: 1) Most importantly, the Wype plug firmware needs to be fixed to be more robust to lost connections. This should be a very simple thing! If the device loses its connection, it should NEVER enter pairing mode (slow blinking blue light?). Instead, it should be storing the WiFi credentials (and any other necessary credentials to make it accessible by the user) in EEPROM. When a connection is lost, it should indefinitely try to reconnect to the servers. Based on the symptoms in version 1.20.0.176 and 1.20.0.179, theres some timeout that causes the device to give up; this is a poor design! 2) Make sure that the devices retain their logs in memory. Recommend a log rotation system that keeps logs for X days. Ensure that if the device loses connectivity (as described above), the device can be re-paired/reconnected to the app and server WITHOUT clearing the logs. This ensures that the user can reconnect to the device and submit the logs to the support team/engineers. These logs would clearly show what was happening the moment after the connection is lost. 3) The Wyze app needs to be improved so that the user can enter a sufficient amount of information into the Submit Logs description field. Recommend increasing the word count a lot. 4) The Wyze support system needs to have better feedback. When I submit a log, Im told it gets to the engineers. But Im also informed that I will never hear back from them. At some point, the engineers should be able to get on a call with willing customers to gather more information. Despite all this, I really like Wyze devices and want to help Wyze solve their issues. Unfortunately, I cannot recommend these devices to anyone until the issue is fixed. Therefore, Im giving 1 star. Once the issue is fixed, Im happy to update my review

Wyze came with a bang initially with camera but its expansion with products mushrooming has left it with poor quality. Well one of the smart plugs we purchased has stopped working after few months. Spoke with their support staff and they are clueless. We bought camera in 2019 and now they upgraded their firmware or whatever now the camera doesn’t recognize the wifi- After speaking with support staff , they provided a link where one gives authorization for a third party to access your account and try to gain information in why / whats going wrong however, if you agree this third party can have access to other information on your account or phone and that is why we decided not to proceed. I think Wyze needs to not mislead customers and think we have had enough of the Wyze’s products unless they change their mission/ vision. That being said- shop around - their are many more and better products on Amazon unfortunately some are very friendly initially but as their products/ business get popular their quality goes down.

Started out in home automation using WeMo switches. While they work okay their range and setup process are not the greatest. I moved to WYZE for their cameras and have replaced most WeMo switches with WYZE but I needed a few more. These are on sale during Prime Days for such a great price I picked up four to finish my transition.

I was using TPlink outlets, much the same size & design. But in the bedroom, a bit away from the router, I had issues with it staying on line. This Wyse outlet has been reliable from day one. Ive had it for months now and have it programmed to go on automatically at night, and I tell Google to turn it off once Im in bed. No issues.