Alpine Hardware Premium Heat Pump Drillless Drill-Less Window Air Conditioner & Heat Pump Bracket - Window AC Support - Supports Air Conditioners Well Over 200 lbs. - No Drilling 2023 Model

So far its been working well

The product was fine, but the instructions were terrible with unclear directions on which type of nuts/washers to use. Technically there was enough parts but I had to mix and match. I also had to supplement a one of my own washer because it was missing one. Printed instructions was poorly organized and confusing. The product technically all fits together as shown, but was too large and stuck out of my window too far and is unsightly. The support legs were difficult to adjust because it was held together with with four bolts, screw and washer so it made the moving these parts when drying fitting not as easy even when leg as a gage. Also, I still had to rig a few bunch of foam and fillers underneath the support brackets just to prevent a draft, so a seamless solution was still not possible for my case. The product technically works but was not a good fit for my situation.

First off I reviewed the 1 star comments and I agree the instructions stink but that does not merit a one star rating. If we made it thru high school we were given the tools to figure some stuff out on our own. There are about 10 metal parts and plenty of pics showing different views on the Amazon web page. There are only two different nuts so you have a 50-50 chance of getting it wrong. As for the pic of the swinging bracket you have the feet on the wrong end. I mounted this in the window of a fifth wheel camper and worked great and should work in just about any window application. Although a bit pricey it is made of a good gauge of steel and feels quite strong. The first order was missing the feet & pads but they took care of the problem right away. I give it 4 Stars.

One of the hardest things I have put together. Instructions were not clear (noted, I received different instructions from someone else’s photo…mine was missing half the labels and had an awful description of which nuts and bolts to use). It’s definitely sturdy, but no more sturdy than a regular bracket. I don’t understand why these are more than double a good regular bracket. But I paid because I didn’t want to drill and there were zero cheaper options.

This support may not fit every window as soon as you put it together. In my case, I took the rubber feet off, and used hurricane anchors to hold them right where they need to be. That way I can remove it when I dont need it, and when I do need it, it is easy to install. The top section did not have enough height, so i mounted a 1/2 length of a commercial grade cutting board, that was cut to lay on the window sill. I bolted it all together so it was all one piece. When the 10,000 BTU window unit came, I laid it on the bracket, and it worked perfectly. I also had to make a foam piece that went around the bottom of the window to fill the gaps. I used hot glue to hold it together as I cut up the open cell foam to fit the open areas. I never wait for a hurricane to prepare for it. When something does not go as you like during a hurricane, fix it asap, dont wait for the next hurricane and realized that you never did it. I did not need this with a 3000 btu window unit, but 10,000 btu is a lot bigger and heavier, so his bracket had to work.

The nuts and bolts are horrid. Not sure how this is supposed to hold 200 points when it can’t even hold itself together. Shame on the manufacturer. Returning it within 4 hours of receiving it & looking for a new one

I don’t often write reviews. And I normally think people are just being dramatic when they say something was hard to put together because most things are pretty easy. But holy cow, the written instructions for this thing are rotten. I even looked up the YouTube video the company puts out - also not great. The hand putting things together in the video is in the way in many shots. On top of that, the screws and nuts go into such awkward places that it was next to impossible to get some of them as tight as you’d like. It works fine now that it’s put together, but I’d never buy it again or recommend it to anyone.

I live in an RV. I CANNOT DRILL INTO MY WALLS. This support is perfect for RVs.

Instructions/Video needs to be redone. I struggled to get the nuts on in the cramped space in the order the video gave until I changed the order in which I put things together. It tells you to put the arms then take it apart again THEN measure then redo all of the steps. So it was very frustrating to struggle to put it together only to have to take it apart. Other than that it works great!

I have several problems with this window support bracket, first of which is that it came with ineffective hardware. It doesnt have enough washers for all of the pieces, and half of the nuts that came with the package use plastic stoppers which cause them to cap off at a certain point on the bolt when threaded on. This means they cant be tightened down all of the way and would require at least twice as many washers as the kit came with to make the join on these bolts secure in any sense. Second although the kit claims to fit most windows, at the smallest setting for the brackets, the legs still dont have a tight enough hold on my window ledge and are just too heavy for a second story window. They dangle and pull the entire bracket down. Not to mention, the weld for the main support ledge is crooked which means getting the center support in between the main two arms was nearly impossible and tilts the entire ledge at an angle when joined. This causes the screws for the legs to come loose with time. I will be returning this product as soon as possible.