Alpine Hardware Premium Heat Pump Drillless Drill-Less Window Air Conditioner & Heat Pump Bracket - Window AC Support - Supports Air Conditioners Well Over 200 lbs. - No Drilling 2023 Model

I would first like to say that my review is not base on the product itself but the inability to be able to use the product. I live in Canada and this was the perfect solution to installing my new 10,000 BTU A/C unit. I happley purchased the bracket and was excited to receive it after watching the video on how it was installed. Once I received the bracket, I started to look at the bracket and figure out how to install this in my 2 pain sliding window. I was having problems because based on the video, MY assumption was it went on the far inside lip of my window ledge but my friend who is a carpenter said that after watching the video that it goes between the 2 windows. That would make sense given where the bracket needs to sit. I miss judged based on video so I was unable to use the bracket (and the new A/C) for its intended purpose. Im not saying its a bad product but the video was perhaps miss leading. My suggestion is update the video and do a walk through in the video on how to PROPERLY install the bracket. Again, possibly because of the double windows and the gap being too small to install the bracket is the problem its difficult to rate the product itself. I suspect it IS a great product. Just not for my situation.

As the title states, this is one of the worst purchases I have ever made. From a design and metal quality standpoint it’s fine, but trying to put this thing together took literally hours, and that was with two people. The included directions might as well not exist, and the video for it is also an absolute disaster, it should banned from YouTube. There was not enough hardware included to build it properly, so I was only able to use 75% of the included screwsolts. I have absolutely 0 clue what its actually doing in my window right now or if it’s even really holding up the air conditioner. I was able to eventually cobble it together, but that was only after taking it apart and putting it back together about 5x... Both the directions and the video show you how to build the item, and then in the following steps essentially tell you to completely take it apart again. • If you hate yourself enough to buy this item, or you are really desperate and live in an apartment like I do where you can’t readily drill into your windows, I advise watching the video IN FULL (don’t bother reading the directions they were written by someone with wet brain), from start to finish, several times.... And while building this thing, if you find yourself with not enough hardware, pray. Just pray and believe and hope that this thing will stay together and not come crashing down and take out the persons AC who lives below you.

Looks sturdy enough for my air conditioner.

At the end of the day, this have proven to be the solid support that I sought. The description on Amazon is at best confusing if not inaccurate. I bought the “medium duty” dual-armed bracket for a 12,000 BTU LG air conditioner. The box says it is “light duty” and, in one place, says: “supports up to 80 lbs., typical range 5,000-10,000 BTU,” but the label on the box says: “to 12,000 BTU.” It is very sturdy and easily supported by 85-pound unit (installed correctly). The installation instructions are incomplete and poor, but since I have previously installed two single-arm support brackets from another manufacturer (with better instructions), I had little problem. The biggest error/omission in the instructions is the failure to adequately address the need to level the horizontal arm by adjusting the point on the horizontal arm where one attaches the angled bracket (that presses against the exterior wall). (The instructions seem to presume that the attachment point is at the far end of the horizontal arm, in conjunction with bolting on the bracket that connects the two horizontal arms, but this is WRONG for any but the very thickest house wall. This explains why some comments talk about “hanging” angled arms—they were simply installed incorrectly, probably because of the inadequate instructions.) For most wall thicknesses, the angled bracket must be attached several holes before the end, and this point of attachment may have to be adjusted several times as one trial-fits the air conditioner so that the horizontal arm leans slightly down so that condensate flows out rather that in. This problem is compounded by that fact that an insufficient bolts are provided for the connecting bracket if one attaches the angled arm at some other point on the horizontal arm. The screws supplied stand up perfectly well if one uses a correctly sized Phillips head screw driver.

I purchased the drill-less bracket and its useless. Normally I rely on the metal nubs that hold the window accordion and jut out of the bottom and top of my AC unit to provide leverage against the sill and hold it flush against the window. Since this bracket lays flat across the whole sill theres no way to let the nubs on the bottom of the AC lock in anywhere on the sill or bracket, instead they just balance on top of the bracket leaving about 1/2 of space for air to get in beneath the AC. Not only does this mean you would need insulation foam to fill this gap, I also live in a third floor NYC apartment above a daycare. I do not feel comfortable mounting an AC unit on this bracket if its just going to balance there, because lets just say the rest of the manufacturing doesnt instill confidence in its sturdiness. This bracket may work for someone who just needs to mount an AC above their backyard with low consequences for it falling (youll still need to buy insulation), but its not gonna cut it if you live in an apartment and a falling AC could hit someone in the head.

Directions to horrendous and there’s only one video online and it’s not much better. The design isn’t very good because it’s not clear how to set it up. I still haven’t figured it out

If your air conditioner has a bar or feet on the bottom, or the bottom of your unit isnt completely flat, this bracket will not work with your air conditioner. Alpine Hardware was very responsive with their support so I cannot complain about that.

I have used the one leg and this version. Installed a large 18.000 BTU unit with this item. Not too many parts, decent directions. I had to fiddle with the settings to get it right (VERY weird customer window so harder). Best part was the level-allowed me to gauge EXACTLY when i got everything right. Before the AC unit went in, I hung my 165 pound body on this to show my customer how strong it is. Dont screw around, an AC can break the glass in a window, and/or bend or warp your window. Instead place it on this support. It will protect your window from rot (same customer had wood under their last unit-this job included rebuilding the window ledge). The outside foot will protect most house cladding-even cedar shakes. Ill never install a window unit that weighs more than 45 pounds without the one arm or two arm version. Check your ac unit weight and buy one of these. It will look professional. (I am a Home Improvement/maintenance contractor).

We bought this for a larger air conditioner and it sat around past its return time due to the fact our air conditioner was first lost and then the replacement was damaged so by the time we went to use this we found that it was missing a part. It was past the return but amazon refunded us anyway and we sent it back. Seemed like it would be pretty heavy-duty and sturdy. Assembly looked to be a little more involved than I thought but who knows?? It may have been easy if all the parts were there.

The hardest part about installing this bracket was drilling the holes - but that was because of how I installed it. I wanted my AC unit outside of my window, so I could still shut the window. I did this by creating a plywood baffle that I could insert inside the recesses for the screen. I removed the screen, put the baffle in, then used putty tape to seal it up around the edges. To mount the AC unit and bracket this way, meant I had to drill and mount the bracket on the outside brick/block sill of my window. So with some research, I settled on using some carbide bits to drill with, and special blue anchor screws. I quickly found that: a) you want to drill the block dry b) you want to periodically use canned air (or a compressor) to blow out the hole as it fills with dust If you dont do those steps - you end up with the drill only going so far, then not going any further. So drill, blow out the hole, drill some more, etc - until you get to the depth needed. But other than that difference, I followed the instructions just as they were written, and things went together really well and fast. Ive had the bracket up for about 2 weeks now, and it works great. It only took a couple of hours to install (I took my time, as I didnt want to mess up the block), then a few more to make the baffle (a week or so later, I caulked it, painted it, then re-installed it properly - but I did use it for a week without all of that). The only other extra thing I did was add a couple of L-brackets to the holes, to keep the unit from potentially sliding backwards. Overall, the install turned out great, and Im very pleased with the product.