Dyson V11 Torque Drive Cordless Vacuum Cleaner, Blue

Take my car take my home but dont mess with my cordless Dyson vacuum.

Purchased this vacuum looking for a premium product that would do the job well, have good reliability and in situations where there were issues, would have a good support team backing it up. Because after all, this is the premium option right? Unfortunately, this was not the case. The product lasted ~4 months with fairly minimal use and regular cleaning before the trigger began having issues. The product would turn on when you pull the trigger, but upon release, it would continue to run for 30 seconds to a minute before finally turning off the motor. We worked around it for a few days thinking it was just a bug or an issue but it continued this behavior. I was actually excited to contact Dyson because typically when dealing with a premium product like this, the customer service is top notch. Unfortunately again, this was not the case. The chat feature on their website would not work. It would take you through a script before asking you a question that would just error out. I ended up calling their support line where I had to jump through menus before finally getting to talk to someone where the immediate vibe was not how can we help but instead what do you want. I went through the issues with the representative where they informed me, that before they could do anything to even answer my questions, they needed to register me in their system. Fine, not a big deal. I went through the process of tracking down the serial number on my vacuum, communicating that to them over the phone, and telling them my information multiple times, only to be told that the product was already registered under a different name. I asked them how this could happen, and was told that the only way this could happen is if I was sold an open box product, which I will address later in this review. I told the representative that I had purchased it brand new from Amazon and that I would be happy to send them a PDF copy of the invoice from my original purchase (even though I dont think I should have to jump through this hoop for them to just make their $700 vacuum work as expected). The representative basically just said tough luck. If we cant register your product we will not answer any questions, you cannot speak to a support rep, nothing. I asked them what my options were and they said There is nothing we can do for you, you need to contact Amazon and have them replace the product. That was the end of my Dyson experience, I had already made up my mind that I would not be exchanging the product as I have no interest in ever owning another Dyson product if that is the level of their support. Now to Amazon ... I immediately went back and confirmed the listing that it was fulfilled and sold by Amazon (it was) and that the condition of the product was listed as New (it was) to make sure I hadnt made a mistake when ordering. Once I had confirmed this, I called Amazon to make the issue right. To their credit, they were willing to give me a refund, but told me that I was responsible for returning the product. I had to go purchase a box, pack it, and send it to them, even though the entire issue was their fault for sending me an open box product they had listed as new.

I received this top of the line Dyson vacuum and noted a problem immediately after charging. When I picked it out off the charger, it turned on without pressing the button. Then it worked normally for a few days before it stuck in the on position. We could still use it that way because it turned off when we put it back on the charger. Then, yesterday, it wouldnt run at all because it didnt have any charge. No amount of wiggling would get the charger light to turn on. Research on the Internet indicates that we have a well-known battery housing defect and that Dyson will fix it for free. Unfortunately, Dyson customer service is shut down for the pandemic. So, we cant use our vacuum until the lockdown lifts. When it does, we will have a very good vacuum. REVISED REVIEW: We finally got through to Dyson. They gave us a reference number, told us to take the vacuum and attachment to UPS (who would package it all up), and when we had a tracking number, to send that tracking number back in a reply to the message they sent us. We did this and had a new vacuum cleaner in three days. It works very well. Note: In the review above, I noted that the third problem we had was that it wouldnt charge. It turned out that problem was not the vacuum cleaner. It was the charger itself. The new vacuum cleaner came as a full package and we were able to change out the charger on the wall.

I loved this vacuum when it worked. It lasted roughly a year before the power head wasn’t spinning. I called Dyson, they said the power head needed replacing. They sent me another at a huge charge, only to find out that wasn’t the problem. As it was still sucking the dirt up somewhat, I continued to use. However, it was one problem after another. These machines have a sealed unit and therefore, cannot be repaired. Very disappointing. Not worth the money, I’m afraid.

My partner and I love this vacuum. All of the attachments make it very versatile for use around the house. It does especially a great job on hard floors. I love that it can easily turn into a handheld vacuum which is great for use on stairs and dusting applications. It is not my first choice for thick carpet though as the power doesnt adapt very well so it kind of grabs onto the carpet and becomes difficult to move. My only other complaint is that it is a little bit on the heavy side.

Pros Sweep, Cleans well. Lightweight Charge seems good Washable filter No bags Menu on top of handke Very tall handle, gets in the way if under 5’5” Must constantly hold the ON button! Emptying the small debris container is a Royal Pain! Fills quickly Same for removing and cleaning filter.

I really liked this vacuum for the first two years. But it does not hold up. Particular problem is with the on/off switch. First and foremost, after two years it wont turn off. Now it is inconsistent with turning on. Suction power was great at first but now quite poor. I bought an additional filter so I could use one while the other was drying from cleaning it. Now, even when clean, very poor suction. Great vacuum and so convenient, but I cant afford to buy a new one every two years.

I had a small vacuum that wasnt seeming to pick up dirt anymore and it was a struggle getting anything done with it, having to go over the same spot several times. I also have a dog (great Pyrenees mix) that sheds so much I dont know how she still has so much hair on her. I bought a Dyson v6 for my mother yeas ago and we always enjoyed it and I thought I didnt want to pay for a dyson for my new home... well 7 months later I was fed up what I had. I debated a Dyson and a standard corded model but, the convenience of cordless it something I really wanted. I had several concerns about the Dyson, mainly: battery life, suction power (I have mostly wood floors but a very large area rug in the living room that gets dog hair embedded in it), price $$$. Battery life seems like it will be a non issue. I let it charge for 4 hours, and then I vacuumed my entire house and I only lost 1 bar. Suction power was more then adequate for my needs; in about 2 minutes my rug felt deep cleaned and that was without using the Boost mode. It pulled up every embedded dog hair, and a TON of dirt. The picture in my review is a photo taken AFTER I vacuumed the rug with my old vacuum. It is 2x past the max fill line which was shocking to me when I looked down! I did not expect so much dirt to be sucked up and so much hair. My rug feels new again. I then did the rest of my living room, my kitchen, three bedrooms, a long hallway and a bathroom. The swiveling head is fantastic, and I stayed in Auto mode the whole time. My floors feel like I swept and mopped them, they have that squeaky clean feeling. I finished all of those areas in the time it usually takes me to do kitchen and living room to a satisfactory level. No switching cords, no struggling with low suction, the swivel on the head got into every area I needed, and it is so lightweight. The downside to the suction power is I did needed to empty the bin 4 times. It really doesnt hold a lot, so that might be a concern to some. Also, with how much dog hair is around my house, it really wraps around the little post in the bin and I do have to reach in and pull it out to get it out. That is very annoying, but would happen with any bagless system and my dogs hairs (they are 2-4 inch long hairs). Still, a slightly bigger bin would have been nice. I also wish I didnt need to detach the stick to empty the bin but the clip on/off system makes it quick and painless. Bringing me to the concern of price. I still think its too much, and that is why I am giving it 4 stars. Its a great machine and I think it will fit most peoples needs, but I feel like it could cost less, or come with more for the price. I would love a drop in battery so that you could have two ready to go, for instance. I know from our previous Dyson (my mothers) that replacing the battery is a bit of a hassle and they DO die; I had to replace the D6 battery under warranty twice in a few years time. However, all that said, time is money. The convenience of cordless, suction power, lightweight, excellent maneuverability and getting my entire home done is less then half the time it used to take me and eliminating the need to pre-sweep some areas all made the purchase worth it.

The vacuum really needs to be continuously on a charger so its ready to use; in order to do that, you have to have it hanging in plain site unless you have an outlet in your closet or wherever you want to keep it. Really? Who has outlets in their closets? So factor in either paying an electrician to make an outlet in your closet, or deal with having it constantly visible. The trigger is too easily turned on when you hold it, so it regularly turns on when youre just transporting it from room to room, conversely, you always have to have your finger on the trigger to use it. They couldnt figure out a regular on/off switch? That said, the different suction strengths is nice, it is much lighter to carry than previous vacuums Ive had, and much easier to do stairs. But if you lose power upstairs, you have to take it downstairs to plug it in for awhile. Since Im getting older, with back issues, I appreciate the lower weight, so will keep the dang thing, but debating whether I should spring for the outlet in a closet.

I’ve been using Dyson animal vacuums since they were invented. They do better than any other vacuum in the battle against dog hair from our 3 dogs. But this stick vacuum picks up more dog hair than any plug-in vacuum I’ve ever used. It’s just amazing how much more it picks up. Add to that not having to hassle with a cord, and this thing is just amazing. It’s so effortless to just grab it and vacuum one part of the house everyday. It actually makes vacuuming fun because it just picks up so much stuff so easily.