Facebook Portal Plus - Smart Video Calling 15.6” Touch Screen Display with Alexa - Black

I’m so confused and annoyed! I purchased this and was so excited to try it out. I’ve had the Original Echo Show since it’s been out and I’ve loved it! It’s been acting slow and out of date recently and so I wanted to update to something new and I was going between the Echo Show 10 or the Portal Plus and I decided on the portal plus because I loved the bigger display screen. I get it and I’m in love with it until I started trying to use the basic features that my Echo Show had because the Portal Plus has Alexa built into it. The portal plus is terrible! I asked a few of the basic questions. “ Hey Alexa/Portal, connect to my phone “ It wouldn’t work and I had to go to the device and click on my phone or go to my phone’s Bluetooth settings and click on the device to connect them. “ Hey Alexa/Portal, call whoever “ It said I had to connect my contacts when I already had all my accounts logged in and active. “ Hey Alexa/Portal, play Spotify “ It never worked either. It doesn’t play my music unless I connect it from my phone. So that’s makes this device almost pointless if I can’t even ask for the basic question that everything else can do. It doesn’t even have a drop in feature like the Echo Shows but it has Alexa built in!? Okay… I’ve had this device for about 2 weeks and I get home yesterday to see that my device completely reset and I had to re do everything! So I decided to go ahead and return it and exchange it for the Echo Show 10. I know it’ll do better. Really sad if you ask me. Very disappointed.

The portal was recommended by a friend. I have regular conversations with friends that are far away, and the portal makes it seem like you are together chatting in your living room- or cooking together for that matter. The camera on the screen moves with you! I would highly recommend this for those who are having regular video conferencing with family, friend or work. Its like being there. You must have a FaceBook messenger account, but those you call dont have to have the machine. I havent connected to Alexa so cant rate that feature.

This thing is amazing. Its perfect for us in a kitchen, where you would move around while talking. The camera follows you and focuses on you, wherever you are. While its not otherwise engaged, it displays your Facebook photo album. It also supports multiple Facebook accounts (but not multiple alexa accounts), so it can mix pictures from your partners account in the slideshow. The mic is excellent. Alexa can hear me from clear in the other room, just like a person would. I can say alexa, play cbs news, and the live stream comes right up. Its big enough that I use it as a mini television to watch the news while cooking. LOVE IT!

I love the way the camera follows you around. I bought one for my daughter also, and she can carry on a conversation while preparing her dinner. Its almost like being in the same room with her. The picture quality is great. I also like that I can have it show me the news if I miss it on television.

It is easy to set up

This system has already broken twice. Yes portal customer service replaced it, but same thing keeps on happening. The frame picture feature is worthless, no matter how many pictures you upload it always shows the same ones. I wish I would have realized before I purchased it. Tons of people complaining of the same problem all over the internet. On spotify there is no option to write down the song or artist you are looking for which makes it super inconvenient.

Its a nice one but the apps that you rwad that could be used on it you can at this time

I kinda really liked the portal in a way but in another way I find it not very functionable and it doesn’t leave your picture on for very long I find that you have to really go in several times to get it started plug it in unplug and plug it in and unplug it I paid such a lot of money for something that I can’t even use and I’m really really disappointed with it I’ve called Customer Service and asked him about it about the portal why doesn’t the picture all the time stay on and they told me that I needed to go in and take care of it with the settings which I’ve tried to do but it doesn’t seem to work so right now I am very very disappointed and I do not recommend it hopefully when they make a new one it will be better I’m out $195 for something that doesn’t even work and it really really disappoints me I wish that I could get a refund and it would be greatly appreciated I’ll even send the portal back I still have the original box and everything if someone could reach out to me that would be great my name is Tammy Cavers I purchased this item in January 2022

I got this primarily for video calling family members due to its easy to use interface and smart camera feature. It did its primary job very well. In addition to video calling, we also use it to watch cooking videos in the kitchen and listening to music while cooking and washing dishes. The 15.6 screen is good quality. Overall, happy with my purchase.

Excellent, we love our Portal plus. The camera is sharp and the sound is great. I use it for meetings and calling family and friends. The packaging is excellent, it protected the portal so well and very sleek design. it came with no damage at all. I highly recommend this product