Facebook Portal Plus - Smart Video Calling 15.6” Touch Screen Display with Alexa - Black

I’m so confused and annoyed! I purchased this and was so excited to try it out. I’ve had the Original Echo Show since it’s been out and I’ve loved it! It’s been acting slow and out of date recently and so I wanted to update to something new and I was going between the Echo Show 10 or the Portal Plus and I decided on the portal plus because I loved the bigger display screen. I get it and I’m in love with it until I started trying to use the basic features that my Echo Show had because the Portal Plus has Alexa built into it. The portal plus is terrible! I asked a few of the basic questions. “ Hey Alexa/Portal, connect to my phone “ It wouldn’t work and I had to go to the device and click on my phone or go to my phone’s Bluetooth settings and click on the device to connect them. “ Hey Alexa/Portal, call whoever “ It said I had to connect my contacts when I already had all my accounts logged in and active. “ Hey Alexa/Portal, play Spotify “ It never worked either. It doesn’t play my music unless I connect it from my phone. So that’s makes this device almost pointless if I can’t even ask for the basic question that everything else can do. It doesn’t even have a drop in feature like the Echo Shows but it has Alexa built in!? Okay… I’ve had this device for about 2 weeks and I get home yesterday to see that my device completely reset and I had to re do everything! So I decided to go ahead and return it and exchange it for the Echo Show 10. I know it’ll do better. Really sad if you ask me. Very disappointed.

One of the best product in a sense of video calling. Amazing video quality big screen and best thing it covers you as needed. If you are sitting with family it covers complete family and if your children moving around it focus them specially and also keep moving the camera where they go. My mother was happy to see all of the faces in single screen and even can see the whole room with just one device. It can be connected with Facebook and WhatsApp calling. I am not sure about others. But apps are very few in this device which I don’t need though. Spotify , Pandora ,Alexa , and portal app is integrated. It can be used as a photo frame too. Wow I love it and hope you will love it too.

Really impressive. Easy to use for my 75 year old parents, excellent quality, and the AI in the camera allows them all to be in the room and get on screen! Love it

We really like our portal but it needs a little more fine tuning. Even in a normal volume room it has a hard time hearing you. There has been several times we have needed total silence before Portal or Alexa can respond properly.

Bought this large portal for my dad and the smaller size for us and each one of our adult children. We absolutely love them! It is almost like being in the same room and we can all be on the call if we choose. It is very easy to set up and use. You can easily add additional people to the call.

I love the way the camera follows you around. I bought one for my daughter also, and she can carry on a conversation while preparing her dinner. Its almost like being in the same room with her. The picture quality is great. I also like that I can have it show me the news if I miss it on television.

This product was easy to program. If I got stuck on an item, customer service was very helpful to resolve

The portal is very easy to navigate, I use it to talk to my granddaughter who can navigate through with ease as well and she will be 6 on Jan 22. My son wanted one for Christmas, so each house has one and we all enjoy it!!

It is good for video call. have very good feature of focus as we move. Screen quality is also good. alexa works fine but other integration like youtube etc is not as expected. i mainly use it as photo display and video call. both works fine.

My husband & I really love it! There are many things you can do with it.