PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

I initially reviewed Pump Spy 5 stars but took down my review when they took away the software monitoring. That was not smart at all. After they received numerous complaints on Amazon they restored Pump Spy. Now I love Pump Spy again! I would even pay them $10/year for this service which I would not blame them for doing. At least they would add software features and make the product even better. Any more than this I would not be happy. Unfortunately, my guess, they now limit Pump Spy history to about 3 months. I miss my long term history. Why not make it available for download to a spreadsheet? Not the end of the World. Sure its a little tough to connect to wifi when power goes out or something like that but with patience you can figure out. Perhaps some people have problems with signal in basement - I added a cheap wifi extender to solve this issue.

All wifi connected devices have occasional connectivity issues. It just goes with the territory. My house doesn’t need a sump pump, but I have recommended the PumpSpy to three friends over the past few years who all love them. One friend contacted me recently saying his unit had disconnected from wifi and he couldn’t get it to reconnect. I tried to get him set back up but was also unsuccessful. I was starting to second guess my decision to recommend he get one, but had him contact PumpSpy hoping they would help. To my surprised they were easy to contact, called him within a day and had him re-connected quickly. I will continue to recommend PumpSpy and will be installing one in the new house I’m building.

Several problems installing & using. Still deciding whether I want to return it. Requires an app on your phone to connect & use. The app is clunky. The one step to connect the pump spy to my home wi-fi turned out to be an hour long ordeal. Once connected, it worked for a couple weeks then stopped recording the activity of my sump pump (though it still seems to be able to report high water or loss of internet). Their tech support claims its because my wi-fi signal is too weak. Typical; blame the customer! I know thats not true because my smart TV is located nearby & it can stream movies & shows without a problem. Pump Spy tech support told me I should get a wi-fi repeater; everyone Ive talked to thats used one of these says its a bad idea because it slows down the internet for your whole house.

As someone with serious basement/sump anxiety, I was elated to find out that there was now a product that would allow me to monitor the system in real time from a mobile app. I purchased the device and set it up with no trouble. It worked perfectly for about six weeks and I was very impressed by the monitoring capabilities. I then needed to briefly disconnect from power only to find out that the unit would not turn back on. I was quite distressed because we were getting clobbered with rain and I had to leave my home for several days over the holidays. Another new unit would not have arrived in time. I contacted PumpSpy support via email that night (after business hours) and received a reply (before business hours) the next morning. Unfortunately, there was no quick fix for my unit but I was immediately offered a replacement. I asked if it could be be priority shipped at my expense if necessary. They replied that the unit would be shipped overnight at their expense. And it was. Wow. When the new unit arrived I noticed that it had updated firmware which apparently corrected the problem with my first unit but also changed the way the pumps run-time data was presented. Truthfully, the new format was better for the majority of their customers but my system is atypical - my pump normally runs for several minutes (not seconds) when activated. I mentioned this to the folks at PumpSpy and shortly thereafter received a reply stating that another run-time format change would be made that likely satisfies all parties. And it was. Very Wow. Bottom line: This is a fantastic device for those who need it. The data and that it provides is impressive if you obsess over this stuff like I do. Honestly, I feel like they developed this product just for me. On top of that, the support has been outstanding. They actually respond directly to user feedback. Great product. Great support. Well done PumpSpy.

The app is not great; Its slow and the setup is not intuitive. The module itself has a screw in the middle to secure it, but most sump pumps should be plugged in to a GFCI outlet which does not have a center screw. The socket itself seems loose and does not hold the plug in place well. And I would be concerned about what happens if the company goes out of business since it relies on Internet servers to monitor the pump. It works, but I have concerns.

The sensor is easy to install but grossly inaccurate in counting pump cycle since it polls the data every 2 minutes so pump cycles elapsed in one minute get counted twice. As far other sensory data is almost nonexistent. It is over priced and doesn’t do any pump analytic data they advertised in their product description. I may remove and replace with another sensor when time allows.

After finishing our basement I wanted to ensure I could monitor my sump pump and be notified if it ever stopped working. After searching online I finally found Pump Spy, the price seemed a bit high but after I read into it all the features it had the price actually seems like a great value. I can now be notified if it ever stops working, can view how often the pump is running and how long the cycles are running. After receiving it I was able to get it up and running in under 20 minutes, I was able to setup text and email alerts to multiple contacts and test them out. It even notified me that the unit lost power when I unplugged it to move it to the basement (you can set it up at any outlet then move to the pump outlet after setup)! So far this thing is exactly what I wanted and more. The only downfall (and it isnt much of one) is I am also using the HyrdoCheck Hi-Lo Pump Control ( and with that plugged in it covers the status ring of the pump spy so having an addtional status indicator would be useful in this case. Also a combined HrydoCheck Hi-Lo Pump Control/PumpSpy unit would amazing!! https://www.amazon.com/HC6000-Hi-Lo-Controller-Float-Switch/dp/B006AU4L4U/ref=sr_1_3?keywords=HC6000-Hi-Lo-Controller-Float-Switch&qid=1580670045&sr=8-3

This thing is a total piece of junk. Bought 2 of them, the original and the 2.0 and they are exactly the same. Both say 2.0 on them so clearly there is no difference, they just wanted to rebrand to clear the negative reviews. Major issues connecting these to wifi. Tons of errors, took over an hour before I figured out to set the IP address manually to get them to join. The setup steps provided straight up don’t work. The app is also a piece of junk. It doesn’t work most of the time and often just sits there spinning and never loads. Frequently have to kill it and restart it 2 or 3 times to even get it to load. Functionality also doesn’t work. I can unplug the device for hours at a time and I won’t receive a power loss alert and it will still show ‘Power On’ in the app. Unfortunately there aren’t many competitors or alternatives. Moen makes a product so maybe look at that. Disappointed beyond belief in this product.

Terrible customer support. I’ve never had any follow up after emailing and leaving multiple messages. The app isn’t working correctly and does not give correct measurements. It also shuts off for no reason.

Install process via the app was very clunky. The out of the box instructions didnt help AT ALL but thankfully someone else here in Amazon Q&A shared their steps. App feels very old, not well-maintained, kicks back to the username/login screen, and indicates bad password (despite saving it in a password manager). The detector ring that goes on the sump pump could have a MUCH longer cord What works well is when the app is syncing, it sends notifications when the sump loses power.