PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

Install process via the app was very clunky. The out of the box instructions didnt help AT ALL but thankfully someone else here in Amazon Q&A shared their steps. App feels very old, not well-maintained, kicks back to the username/login screen, and indicates bad password (despite saving it in a password manager). The detector ring that goes on the sump pump could have a MUCH longer cord What works well is when the app is syncing, it sends notifications when the sump loses power.

Overall happy with product, very nice to known when and how much the pump is working. Was a pain to get connected to wifi, had to use the alternate setup with the device ID. Adroid users be warned you need to tap the word BACK top right in app to navigate the menu. Taping the android back button dumps you out of the app, currently. Also it typically takes a while for the app to signin to my pump (I just hit signin and go read reddit, when it finally logs in the app will pop back up). But, no monthly fee, so Im ok with the app being a little unpolished. Overall very happy with my purchase!

Tried posting review under the 2.0 product listing but Amazon is limiting reviews to verified purchasers. I bought this device January 2022 and could never get it to connect with WiFi. Pumpspy support was unable to resolve issue, suggesting everything I had already tried. I returned the device through Amazon. PumpSpy said they had an updated device under development and would send me one under the beta test program when available. Well they finally sent one February 2023. It worked right out of the box, connected first try. I installed it in my crawl space and its been working flawlessly since. I have an Eero mesh wifi system and have it connected to the guest network like all my IOT devices. Couple minor issues - one is the anchor screw only works with standard outlet. My outlet is GFCI so would not work. I zip tied it to the outlet box since its mounted face down from floor joists. Two is the app has an estimated gallons count but theres no way to customize it to your pump, it just assumes one gallon per second of operation.

The PumpSpy Smart Outlet (PSO) is pricey, but worth the money with its promise to alert me to sump pump motor malfunction, pump jam, faulty switch, power failure, high water. My goal is to know when my primary pump fails, which means my battery-backup sump is carrying the load and I a few days to change out the primary. My PSO truly appears to solve my goal, but has only been installed for 30-days, which is too short to verify long-term performance. However, I am comforted seeing (1) pump cycles per day, (2) Cycle Length, and (3) Est. Gallons pumped. I emailed PumpSpy support to find out the metric used for Cycle Length (seconds) and what the procedure is to change WIFI equipment (push the reset button on the Smart Outlet). They responded via Email within 24-hours. The only con is Est. Gallons pumped is based on a 75-GPM pump and mine is a 50-GPM pump; therefore, my actual Est. Gallons pumped per day is 2/3 of what is reported in the app.

I have this installed in my basement. I had a problem where my sump pump would run excessively. This would alert me. I was happy. Eventually the switch in the pump failed completely. Given the unusual circumstances of COVID-19, my county being on lockdown, people being advised to stay home, I leveraged the ability of this device to let me know when the pump needed to run so I could limp along until I could order a new pump and find a good time to swap it out. Great. Until I started receiving emails from the company bluntly telling me, and this is from the email, If you do not make the necessary repairs/adjustments, we will temporarily suspend your monitoring service until they are completed. Wow. So I had to stop doing my job (luckily I still have one) so I could drop everything and resolve their problem. Granted, these are extraordinary times, but there was no inquiry about if they could help, no ask if I could address the problem, just a blunt order to fix my pump. Apparently sending emails is too much of a strain for their system. Is this customer service? So again, if you want a cute toy to just tell you things are working fine, you want to see how long your pump runs per cycle, it does the job. It also gets old pretty quick. If you need something to help you out when things go wrong, look elsewhere. Device works great, but the attitude of the company leaves a lot to be desired and really diminishes the value of the device. Pretty pricey toy just to reassure you when things are good, but abandon you when you really need it.

Well our main objective was to see its coming on works for that for the most part - Its misses at least one cycle per day maybe its under the 2 second threshold but all the others are 2.91 seconds rolling at 90 min consistently then we get a 180 min gap - The history is stuck on eastern time though it does give you your time zone for last run - it seems to estimate 1 gallon per second we have a 80 GPM not accurate and you cant configure it Summary: At least you know its running for the most part but could be better with configure if you have a quick hitter powerful pump we would look elsewhere the sensitivity at the smart plug needs improved Last:Sometimes you have to lanch the app twice to see your pump. It took two shots when we set it up eg configuring the wifi app went into spin mode first time and we have 240 mbs about 12 ft from the plug....the outlet actually connected but the app no dice -

It’s hit and miss. Readings aren’t accurate, but at at least let’s me know there is power.

I inherited my moms house last year and intend to keep and use it. Unfortunately, the house is two hours away and located in a small community where pretty much every basement is running a sump pump or two or has had drain tiles installed. Although I have a young farmer friend who checked the pumps every few days, I was looking for an alternative and this seemed to fit the bill. I am running two sump pumps--one in the basement and one in a culvert system outside the house. I purchased a PumpSpy for the inside sump and was pleased by how easily it set up. The idea of receiving a text if there is a problem is really nice. I purchased another PumpSpy for the outside unit, but the unit is not rated for exterior use. With some minor rewiring, we were able to locate the unit inside the house and I now have two functioning units that I check every morning from two hours away. In the last month, the PumpSpy showed that the inside pump was running for only five seconds and then shutting off. An inspection showed a sticky switch which was fixed. A week ago the other unit alerted me that the outside pump was running excessively. An inspection showed that the float had gotten stuck against the side of the sump hole. One final, note: I have had some minor issues. An email will solicit a quick response from the company with a solution to the problem. I strongly endorse these for monitoring sump pumps.

Bad. Support was so so. Worked for seven months, then quit.

I always wanted something that could tell me real time information about the status of my sump pump. This nifty device does everything I want. Fit and finish of the unit are great. The packaging and literature were top notch too. Definitely a five star product except when it comes to the software piece. I had a lot of trouble setting this baby up. I have a Pixel 2 running Android version 9. I followed the instructs precisely and the green ring on the unit illuminated. However, I couldnt see any data in the app. I then tried it several more times without success. The part that was failing was after I connected to the PumpSpy WiFi. I then am supposed to click home and open the app so that I can select my home Wifi network. Instead, I was getting some pop up that showed some information on the unit. There was a button that took me to the Wifi setup where I selected my home Wifi and entered the password. The screen went grey and a confusing message appeared saying something like the connection was successful, but the web services stopped and also something about See UART... for details (or something like that). I was able to get this working by using an older S6. I also ran into issues on that device too, but eventually got it to work. I successfully connected to the PumpSpy, hit the home button, opened the app, found my Wifi network, and connected to it. The green ring light up too. Then, it just sat there and I couldnt exit the screen. I closed/reopened the app and tried the set up process multiple times, but it wouldnt work. I realized that it wasnt connecting to my Wifi even though it appeared to. So, I manually disconnected from PumpSpy and connected to my Wifi. I opened the app and I finally saw a picture of the device (that wasnt there before) and stats were available when I clicked on it. I ran a test with the high water sensor and I got alerts. I figured now it would work on my Pixel. I was wrong. I opened the app, but no device icon showed up. Closing/reopening the app did not fix it. I finally got it working by logging off the app and doing a fresh log in by entereing the account and password I set up earlier. It was a bit of a headache and consumed 1.5 hours, but now its working and I feel better knowing I can check on the pump especially when Im not home and that big storm hits.