PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

I’ve been using this since mid-January and it gives me great peace of mind knowing that my sump pump is doing its job 24-7. It’s nice to know how much the sump pump is having to pump out, too! I have had short power outages and internet pauses but everything comes back online without a hitch. I just had a situation where the unit was still connected to the internet but not transmitting data to my app and I contacted tech support (via Facebook Messenger) and the support person helped me get it working again (on a Saturday even though tech support is supposedly only open M-F!). Just had to sign out the app and sign back in. Very happy with this product.

I always wanted something that could tell me real time information about the status of my sump pump. This nifty device does everything I want. Fit and finish of the unit are great. The packaging and literature were top notch too. Definitely a five star product except when it comes to the software piece. I had a lot of trouble setting this baby up. I have a Pixel 2 running Android version 9. I followed the instructs precisely and the green ring on the unit illuminated. However, I couldnt see any data in the app. I then tried it several more times without success. The part that was failing was after I connected to the PumpSpy WiFi. I then am supposed to click home and open the app so that I can select my home Wifi network. Instead, I was getting some pop up that showed some information on the unit. There was a button that took me to the Wifi setup where I selected my home Wifi and entered the password. The screen went grey and a confusing message appeared saying something like the connection was successful, but the web services stopped and also something about See UART... for details (or something like that). I was able to get this working by using an older S6. I also ran into issues on that device too, but eventually got it to work. I successfully connected to the PumpSpy, hit the home button, opened the app, found my Wifi network, and connected to it. The green ring light up too. Then, it just sat there and I couldnt exit the screen. I closed/reopened the app and tried the set up process multiple times, but it wouldnt work. I realized that it wasnt connecting to my Wifi even though it appeared to. So, I manually disconnected from PumpSpy and connected to my Wifi. I opened the app and I finally saw a picture of the device (that wasnt there before) and stats were available when I clicked on it. I ran a test with the high water sensor and I got alerts. I figured now it would work on my Pixel. I was wrong. I opened the app, but no device icon showed up. Closing/reopening the app did not fix it. I finally got it working by logging off the app and doing a fresh log in by entereing the account and password I set up earlier. It was a bit of a headache and consumed 1.5 hours, but now its working and I feel better knowing I can check on the pump especially when Im not home and that big storm hits.

Seems to work fine, but Ive only recently got it running. My biggest concern is that the outlets seem loose and one of my pump cords partially pulled out. I rigged up a ziptie support to take some pressure off the cords, but that was a little concerning and is a failure point. I also couldnt use their screw to secure the product because my outlet has screw holes on the top and bottom, not the center. I used a ziptie around the electric box (unfinished wall) as an alternative. On the software side, I tried several times to get this to connect to wifi until I read on their site that Block LAN to WLAN Multicast and Broadcast Data cant be enabled on your WiFi. Thats a pretty common setting (my router recommends to keep it enabled for performance reasons) and I dont understand why it has to be disabled permanently to use the device. Installation was otherwise easy enough and the software seems to work. Ill update if that changes after owning for longer. That said, the app wants location access and for me to enter full address? Why? I havent tested the high water sensor. On my to do list. Edit: Its still working 8 months later. The app on android has some occasional glitches that require me to clear data and log back in. Iphone app seems better. Got my first run-time alert last week (pump was fine; we were just having a literal flood and it ran for 10 minutes straight instead of its normal 8 seconds). The alert seems to trigger after 300 seconds. Itd be great if they could add a way for users to adjust that.

Update March 2019 - It has not started sending those alerts as I complained in the review below. Overall,I am satisfied with the performance of this device. I believe there is a lot of room to make improvements such as allow customers to setup custom notifications depending upon cycle length, # of cycles, time of day etc.. But overall I am satisfied and will rate it at 4 starts... for This unit doesnt alter for any sump pump malfunctions as it claims. It only monitors if sump pump is consuming electricity or not and just monitoring for how long or often it runs for. It doesnt even do the basic check of if pump normally runs for 30 seconds and t it gets stuck is one time it gets stuck and keep running for 15 minutes, it never picks up that. It has happened to me multiple times now, it never sends any alerts at all. To me its the most basic alert that it needs to send right away... Its waste of $150 for nothing....

So, I’ve had basement water problems since we bought our house 17 years ago. Multiple time where my pump failed and flooded my basement. I’ve had back up systems fail as well. So I stumbled across this product and I’ve had it running for about 2 weeks now. My results are startling. It was fairly simple to set up and get running. Maybe like 5 minutes. The app is easy to use. But what I learned about why I’m getting water is the biggest thing I learned. My sump pump goes off, on average 900-1200 times per day. With an average of 5800-8300 gallons of water per day. Once I seen those numbers, I needed to do more investigating as to why. My first thought it is rain water running through, but I found out that there is a water inlet pipe right next to the sump area and has sprung a leak under the basement floor. While it’s not an easy fix, it is definitely fixable and will remove the terrible events of my basement filling up once every 1-2 years. Thank you pump spy for being available to so it could open my eyes and investigation as to why I have basement water problems. I highly recommend this product

Setup using the app is cumbersome (using Samsung Galaxy S21+), manual setup is probably the way to go. I never did get the app setup to completely work (got me about 90% there, still had to add the device in the app via the serial number), while the manual setup worked much more reliably in my testing. Instructions for both methods are included in the packaging. Some interesting network notes for those who may have more restrictive firewalls/network setups: 1. Outlet requires 2.4Ghz band for wireless communication, will not see 5Ghz networks. 2. Outlet seems to be hard-coded to use 8.8.8.8 as its primary DNS, and will not use DNS servers offered via DHCP. Thus will require UDP/53 outbound. 3. Outlet seems to communicate status information to the PumpSpy servers via TCP/8081. Thus will require TCP/8081 outbound. Text/Email/Push notifications seem to work fairly reliably. No immediate issues noted, and pump status information (water level and cycle info) seems to be communicated to the PumpSpy servers quickly. Time will tell...

This may be expensive, but its worth it! I needed something to tell me when my pump was cycling on and off. This is the only product I can find. It is well worth the expensive price tag. It does exactly what it says it supposed to do and I have had zero issues so far. It is very easy to set up and very easy to navigate the software. ** One month later_ the high level alar is stuck on. Water level never got high and even without the high level sensor the alarm is still on. With the alarm on the u it will not record how many times the pump cycles. Looks like it was too good to be true***

Ive had two outlets over the course of 4 years and havent had any real issues, but when I did have some bumps in the road, customer service was great. App is good and allows free (no monthly fee) monitoring and allows you to add multiple e-mail/SMS recipients, the no monthly fee part is the best.

As of June 2022 I would have said not to buy but they brought back features. Background: I have 2 sump pumps in my house that run between ever 30 - 60 seconds each. This coupled with a very high amount of Iron Ocher in the ground has resulted in sump pumps dying every 6 months. They can fail in a couple different ways, always on or never on. I bought this unit because it can detect and send text messages when it detects either of these. Major issue 1. It stopped sending text messages when either of the pumps fail. I opened a ticket and they said they were looking into their carrier still nothing. * July 2022 update brought back features. Major Issue 2. After a software update they have removed any cycle history and you can only see how many its run today. I have anywhere from 1000 - 2000 a day per pump no I can only see how many as of the time I look no totals or history. I bought these because it would keep track of how much its running and save a total from previous days and I could see if there was an issue. * July 2022 update brought back features. Major issue 3. The plug socket is actually non standard and does not grip the sump pump plug which causes the plug to slip out and or spark due to poor connection. I had to manually mash the plug ends together to get it to stay in. Issues 1 and 2 are reasons for 1 star. If they fix their software I can live with issue 3 and I would rate it a 5 star.

Still havent installed it yet. Doesnt install or get configured with Android phone. Tech support provides instructions for configuration with computer. Couldnt get it configured even with tech support on the line. They said to login to my router, and see if router is stopping configuration. Dont see anything there. Seems like it might be somewhat set up as would get random messages about losing connection at home But when I try to add a location, wants me to reinstall. App is very slow, buggy, and a pain. Pretty much have given up. Might make another attempt, still will probably have issues once installed in my crawlspace which is even farther away from my wireless router.