PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

I purchased notwithstanding several negative reviews hoping that the company had the kinks worked out. Nope. Powered it on and the smart app will not/does not connect to the outlet. Numerous attempts and restarts with nothing but frustration. I called tech support and the person on the phone was very nice and suggested that an app update would fix the issue, but I could easily tell that wasnt the case. The system works on initial setup by publishing a local wireless access point with the SSD, PumpSpy. When you start the configuration the app asks you to confirm that the yellow ring on the outlet is lit, indicating that the unit is advertising its WiFi hotspot. What should happen is the app sees the PumpSpy hotspot, associates with it and then has you configure the smart outlet to use your local home WiFi. After that it just becomes a WiFi client on your network. But the initial configuration is critical: If it fails then you just have a dumb plug. What was happening was I see the yellow ring, the app sees the hotspot and associates with it. And... thats it. The PumpSpy hotspot is supposed to run a DHCP service and assign your phone an IP address so you can connect to the outlet and run the setup. I was able to confirm that the unit fails to assign an IP address and the setup times out and fails. No IP address means no setup. The mobile app has nothing to do with it. There is even a manual instruction on the website for configuring the device without using the mobile app which entails connecting to the PumpSpy hotspot and navigating the the units local website: 10.10.115.1/config/scan_page_outer.html But, since the phone never gets an IP address from the hot spot it cant go to the URL. I emailed tech support and they confirmed my analysis suggested doing a hard reset of the device, but after numerous retries the same failed results. Unreal. This the most basic requirement for a smart device. I have cheap light bulbs and smart outlets that cost a fraction of this plug and they work flawlessly. This unit fails right out of the gate. My broader concern after reading the other reviews is that there is a systemic quality control problem such that even if I returned & replaced the unit I had no confidence that it would work or last for the years I expect. Shame. I really wanted to like this. I returned it the same day and ordered the Moen Sump Pump monitor. It costs slight less, appears to have better reviews and the Moen customer support is top notch.

This was easy to install and had it connected to my home wifi and up and running quickly. Within a weeks time, I received a notice on my phone (by text) that my sump pump had been on for an abnormal amount of time and that I should check it (including directions on what to do if switch stuck on, etc.). I went and checked and, sure enough, the switch on the pump had failed and it was stuck in suction mode and actually overheating (running very hot). Within not much time, it would be sure to freeze up and stop running altogether (flooding my basement). I likely would not have caught it in time. Instead PumpSpy saved me. Was able to call plumber to have Sump Pump replaced (thankfully, still covered under warranty). I am very happy with the PumpSpy purchased. I did have one occasion when the PumpSpy light turned to red and would not return to green. Through e-mail exchange with PumpSpy technical support, we tried a couple of things to try to resolve. When it did not fix it, they expedited a replacement PumpSpy to me for exchange at no cost. A couple of other times I have had questions and they have responded very quickly. So, PumpSpy Customer Service has been exceptional in my experience.

Bad. Support was so so. Worked for seven months, then quit.

My situation: Years ago, I had a 14 inch flood in my finished basement. Now, I have 2 sump pits. The one in the front of the basement runs less often but I still need to know what is going on. The one in the back of the basement has high volumes of water. I have 2 1/2 horsepower Zoeller pumps. I recently replaced both Zoeller pumps. The float switches last around 10 years. But as I started to examine the conditions in the basement, I realized that I would like a little more protection and I wanted to have a better understanding of what exactly is going on down there. So, I read about this PumpSpy Smart Outlet and realized that it could be a nice addition to my system. So, I bought 2 of them. Installation: Basically, you plug in the PumpSpy Smart Outlet into an existing outlet and male pump plug into the top female receptacle on the PumpSpy Outlet. It lights up in Yellow for set-up mode. Then you download the PumpSpy Android app onto your phone, connect it to your wireless network, add the location, add the device, and once it is online the top outlet will be a green light. Not terribly difficult to set-up but you will need to follow the instructions. Results: The Android app allows me to see how frequently the pumps run, how long the pumps run in each cycle, and the approximate gallons pumped. Now I know exactly what is going on down there with the pumps. Very nice. The best feature is that you can add your cell phone number to the PumpSpy Android App and you can receive text message alerts if anything is going wrong. If your internet goes down, you will get a text message. Most importantly, if the power goes out, you will get a text message as well. This is perfect for my situation since a power outage could lead to a massive flood in a bad storm. I also invested in the PumpSpy Battery Backup solution for the front of the basement which works off of the cellular network (not wireless). I will be adding a third Zoeller pump and it will also be using a PumpSpy Smart Outlet. How my system will work? The power goes out, I get a text message from PumpSpy. In a rain storm, the battery backup systems will last for 5-10 hours. I am installing a back-up generator, an inlet on the outside of my house, and an interlock device on my electrical panel. I get home and fire up the generator and my basement stays dry. The PumpSpy Smart Outlets are an integral part of my system that will allow me to make decisions based on the weather conditions. Love this product. UPDATE: i received a text message tonight from the PumpSpy Outlet: Excessive Motor Runtime. I checked the app and it looks like the pump motor was running continuously. Checked the pumps and the main pump was running but the water was NOT pumping out of the pit. I unplugged the main pump, checked outside and it turns out that the discharge pipe froze. I cut the excess pipe and used a heat gun to melt the ice inside the pipe. Plugged in the main pump and then it pumped and drained the pit. The PumpSpy App text message feature probably just saved me $300 because I never would have known that the pump was running continuously and it would have burned up eventually.

Recently just purchased this pump spy PSO1000 outlet and overall its a great product. The only complaint I have with this device is how the loss of AC power alert is engineered. I have a line interactive UPS unit attached to the router and modem and even when I have outages I dont lose network connectivity. I first tested it with turning the breaker that feeds the sump off and it sent an alert right away that I lost power (router/modem still has AC power). After turning it back on, within a couple minutes it reconnected and sent me a power restored alert. All good it seemed. The problem is when your entire house loses power. I turned the main breaker off to simulate an outage where it would kick on UPS to the router/modem and remove power to the sump. In this scenario (which is 99% of all power outage scenarios) the unit never sent the alert I lost power even though the router and modem didnt lose power. This means one of two things. Either my unit is somewhat defective or the unit wasnt properly engineered from the get-go. All line interactive UPS experience a few cycles of outage before switching over to battery power during a power outage. This outage duration isnt enough time for the human eye to even see but enough to prevent the outage alert to be sent through alerting the user of a critical event affecting the sump operation. The unit should have been designed to ride through a momentary outage for at least a few seconds....capacitor anyone?) This would allow users to utilize the cheaper UPS units on the modem/router setup. One work around for this limitation is to get a double conversion UPS unit (about $365) that would prevent the network equipment from seeing a momentary disruption and allow the Pump spy to send its alert since it dies as soon as AC is lost. Aside from that , this unit does provide some sort of peace of mind. It is easy to use and I really like being able to see how many times the pump operated. The install was super easy and setup with the network was pretty straightforward. For the money, there really isnt a better option out there that has all these features. If the company would improve their product and add that cheap capacitor to allow it to self power the electronics for a few seconds, I would have easily paid another $20 for the unit and given a 5 star review . (I would be happy to trial it)

This is a great product for monitoring sump pumps and for warning when there is a problem. What really stands out is their wonderful support (see later). I am away from my house for long periods of time and was looking for some reassurance about the operation of the sump pump in the basement, knowing that failure of the sump pump and a battery backup would cause significant damage to the basement. The PumpSpy arrived on time and was installed relatively quickly. I just followed the instructions and found no difficulties. Note that you will need a reasonably good wifi signal where the PumpSyp will be located. I did check the wifi in the basement beforehand using the app Wifi Analyser, and found the reception was pretty weak in the corner where the sump pump is located. Consequently I also ordered the T-Link N-300 wifi extender in addition to the PumpSpy and placed the extender between the wifi router and the PumpSpy. This arrangement has worked well. PumpSpy is setup to notify you via email and text messages of any problems, while the PumpSpy app can be used to examine data associated with the operation of the sump pump. The PumpSpy and app worked perfectly for about a month and then there appeared to be an update to the app and I could no longer access the data, with the app continually crashing. On a Saturday afternoon I emailed tech support and much to my surprise I received a response within a few minutes! I followed the instructions in the email and the app promptly started working again. If you do have issues with the (Android) app continually crashing then these are the instructions I received from PumpSpy tech support: Here are the steps you can take to resolve an issue with the Android app on your smart device. 1. Go to Settings on your phone 2. In Settings, select Apps and notifications (Note: some models might only say apps or application or application manager 3. Select App Info 4. Scroll down to the PumpSpy app and select it. 5. Click on Storage 6. Select Clear Storage (Some models say Clear App Data or a something similar. 7. You will be asked to confirm the deletion of app data - select OK. 8. Reopen the PumpSpy app. Overall, I am very happy with the product and the response from PumpSpy tech support has been outstanding.

I own two of these. Ive had both for about 2-3 years. They are essentially Wifi enabled smart outlets that let you know how often your sump has gone off. In addition, they offer some estimates on volume pumped etc. If those estimates are accurate I cant say. Whats been most valuable for me is knowing how fast my sump(s) are running and if my secondary sump has activated (indicating an issue with the primary). I also have a battery backup sump, which has an audible alarm so Im not using these for emergency notifications on my sump. Ive had my basement flood twice so Im nervous during storms. What this does it give me confidence if Im not home, or a heads up if I am to get my external sump ready. Previously, they used to store several months worth of sump activity that you could see on the app and document with a screen shot if desired. It would have been nice if there was a way to download the information, but there wasnt. In the past year theyve limited the history to only about 90 days, which is OK, but it was better when you could look at information further in the past. UPDATE In the past couple of days (June 2022) they have updated the APP and as a result all the history data has been erased and the you can only see how many times the pump has run that day and when the last run was. This makes it very limited in use. The app is everything for this product. Without it, its a totally useless plug adapter. For the money I would consider looking at something else. Especially as PumpSpy explicitly says they can share your sump pump data with anyone, apparently except you with the latest APP update. UPDATE 2: So in July 2022 they returned the history data, which was most welcome. However, the APP is having serious problems. Today (8/1/22) it wont even let me see my sumps or log off to try and log back on. Ive emailed customer support and they immediately closed my request for assistance after acknowledging in. I think their App and customer support has seriously gone to hell in a handbasket. I already own two, so Ill hand in there a bit, but if youre looking avoid this for now.

I love the functionality of this and, when it works, its great. The app was screwing up recently and tech support let me know it wasnt me and they were working on it. Thats all fine now. BUT, I keep seeing that my sump pump has 3 second runs between the normal 20 second runs. Ive been seeing this for about 6 months. Happens once or twice a day. I put in a new sump pump and, to my shock, started getting the same 3 second run notices. Not possible that 2 pumps by different manufacturers are each having these short runs. The Tech support guy thinks its a fairly weak wifi signal ~ 60db thats causing this. I suppose Id need to add an extender to test that. Otherwise, great product!

This was easy to setup and get goin, truly. Download their app, plug it into the outlet, hold a button, connect to the outlets WiFi signal, setup the outlet to your WiFi and you’re done. 5 minutes tops. Anytime something is wrong like high water, loss of power, or WiFi signal, notification hits my phone immediately. This thing has already paid for itself as I had two new half HP pumps installed since I have a high water table around my house, and the guy messed up pump alignment when he put the cover on. Didn’t realize it until my pump wouldn’t fire late one night since the bulb couldn’t rise to kick it on - back up saved me from flooding but this outlet was on its game by sending me notifications of high water almost immediately. Ran down there and sure enough it was a mess in my tank. One technical thing, for those who might be wondering... I have two pumps as I mentioned, so I also have a Zoeller Smart Pak pump alternator that alternates both my pumps, so that one pump isn’t constantly running. So, pumps are plugged into the alternator, and alternator is plugged into the WiFi outlet which is sitting on a normal 110 outlet. No issues or problems with that setup, FYI. Bottom line, I sleep better at night and when I’m traveling for work I still know what’s going on. Power outage? I know. High water? Got it. How many pump cycles and est gallons pumped in 24 hours? Yep, history is posted in the app too. That’s peace of mind. I didn’t get this at a discount or get paid for this review. I figured I’d say that since the review is glowing. It’s honestly and truly happiness that I’m prepared, and after I had one flood with a $7k price tag in damage, I’ll go the extra mile to avoid that again. This is that extra mile.

We finished our basement last year, and prior to that we took all the necessary steps to ensure our basement stayed dry... waterproofed the walls with a french drain, scoped all lines, replaced our sump pump and back up sump. We thought we were safe. However, our sump pump and back up has failed on us several times since (once was due to the float getting hung up and us unplugging the pump while we waited for the plumber - and then failed to check on it). Thankfully we were able to catch the overflow both times before they were severe, but we felt very fortunate that we were able to do so. To give us peace of mind, we finally invested in what we should have several years ago. I installed this myself in 10 minutes, in heels. So easy to setup. I had the outlet, water sensor, and wifi all completed and operational in no time at all. Its working flawlessly so far. I let the well fill to the point of setting off the sensor to test it and it sent me the alert immediately. Wish we wouldve purchased this years ago!