PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

I bought one of these when I moved into my new home almost two years ago after having a very constantly active sump pump at my old house. Went to install it and discovered my sump pit was bone dry. According to my neighbors, we never get water in our pit because our neighborhood is essentially situated on a 700 foot sand hill. I ended up leaving my PumpSpy installed and on despite the fact my pump never runs. Lately it’s been saying my sump pump has been running anyways, and I can prove that’s not true because I also have a Wyze cam installed in my pit which never shows it running, and there’s still dust on the bottom of the pump from the last time I opened the pit two years ago. Yet the PumpSpy is saying it’s running. If it thinks my dormant pump is running, I wouldn’t trust it to give me accurate data if my sump was active. Piece of junk. Only thing I use it for now is to send me text messages when my WiFi goes down.

As of June 2022 I would have said not to buy but they brought back features. Background: I have 2 sump pumps in my house that run between ever 30 - 60 seconds each. This coupled with a very high amount of Iron Ocher in the ground has resulted in sump pumps dying every 6 months. They can fail in a couple different ways, always on or never on. I bought this unit because it can detect and send text messages when it detects either of these. Major issue 1. It stopped sending text messages when either of the pumps fail. I opened a ticket and they said they were looking into their carrier still nothing. * July 2022 update brought back features. Major Issue 2. After a software update they have removed any cycle history and you can only see how many its run today. I have anywhere from 1000 - 2000 a day per pump no I can only see how many as of the time I look no totals or history. I bought these because it would keep track of how much its running and save a total from previous days and I could see if there was an issue. * July 2022 update brought back features. Major issue 3. The plug socket is actually non standard and does not grip the sump pump plug which causes the plug to slip out and or spark due to poor connection. I had to manually mash the plug ends together to get it to stay in. Issues 1 and 2 are reasons for 1 star. If they fix their software I can live with issue 3 and I would rate it a 5 star.

Installation was pretty easy. App worked for about a month then just stopped working. Restarted phone, cleared cache, nothing worked. Ended up uninstalling then re-installing to fix. Seems to be a common issue. Also, the app estimates volume of water being pumped out. That estimate isnt configurable. It would be nice (and easy on their end) to allow the user to configure how much is pumped out per second to make the estimate more accurate. There is quite a difference in volume in a 1/3hp pump with a 12 head and a 1hp pump with an 8 foot head.

We finished our basement last year, and prior to that we took all the necessary steps to ensure our basement stayed dry... waterproofed the walls with a french drain, scoped all lines, replaced our sump pump and back up sump. We thought we were safe. However, our sump pump and back up has failed on us several times since (once was due to the float getting hung up and us unplugging the pump while we waited for the plumber - and then failed to check on it). Thankfully we were able to catch the overflow both times before they were severe, but we felt very fortunate that we were able to do so. To give us peace of mind, we finally invested in what we should have several years ago. I installed this myself in 10 minutes, in heels. So easy to setup. I had the outlet, water sensor, and wifi all completed and operational in no time at all. Its working flawlessly so far. I let the well fill to the point of setting off the sensor to test it and it sent me the alert immediately. Wish we wouldve purchased this years ago!

I hesitated for a couple of months on buying this product. I have a new house with a new primary sump pump system PLUS a battery powered backup sump pump in case the primary pump fails or in case of a power outage. But, I wanted some additional heads-up that was independent of my existing systems. So, I bought and installed the PumpSpy outlet (not their full backup pump system). You need to know that the PumpSpy outlet is presently supported by the phone app only...with plans on adding an integrated website interface later in 2018. This means you cant get anything from their website using your home computer for the time being. But, the app works OK. I tried both the power out and the high water alarms and my phone went off within 2 seconds alerting me to power off (and then power restored) and high water (followed by normal water restored) alarms. I plan on keeping my eye on this company to see if they start charging a fee for their monitoring service, but for now I am quite pleased. Yes, this product is not cheap, but its not expensive either compared to the value of what it is monitoring for my home. I would definitely recommend this product so far based on my experience.

I don’t ever write reviews, but I have to for this product. I have a very active sump pump during heavy rains and then a couple days afterwards. Knowing that my pump is function while I’m away is by far one of the most stressful times for me. After having a pump fail and not know about it until it did thousands of dollars of damage, I had to find a fix. I bought the pump spy along with a battery backup pump. We just received a 2 3/4” downpour that lasted about a half hour. My pump spy was the first thing I checked as I was not home during this rain. As I write this review, pump spy has shown that my pump has cycled 68 times taking 841 gallons of water out of my pit. Is averaging about 12 gallons per cycle. If there is one product out there that is worth the money, it is THIS!!

I had been looking for a way to know when the sum pump in our Crawlspace was running, so I would not worry that I would one day find the crawlspace flooded, and not have to go down there (very low crawlspace) too often. When I came across PumpSpy, it looked like the perfect solution, so I got one and installed it, and it did not disappoint. Feature wise, it does exactly what I needed plus more, it allows me to see all the cycle times and duration, bringing me peace of mind during storms without having to go down there. It also allows me to know if my Sum pump is properly sized (not cycling) too often. Bonus is the Flood sensor. By including a float sensor that you place just above the pump, I will be alerted if the water rises abnormally, indicating the pump is not running or is failing to cope with the rain. Installation was reasonably simple, I did run into a small problem on a recent android (v9) device that could not connect to the outlet Wi-Fi network during setup. Using an older android phone running android 6 fixed that issue. Hopefully PumpSpy will fix that. Now after using it for a few weeks, I have a few suggestions for improvement in case PumSpy reads these. 1. Use Local weather station rain information to trigger alerts. Usually pump activity is directly related to a raining event, and the pump cycling is proportional to the amount of rain. It would be nice for the application to monitor rain amount at every location using local weather station, and compare them to pump cycles to establish a baseline for cycle’s frequency versus rain. By doing that you could trigger an alert if the cycle’s frequency fall out of range. Cycles when there is no rain would alert for a possible leak, abnormally low or hi cycles when raining point to a change in the situation… If you ever do that, it would be nice to be able to specify a Personal weather station from Weather Underground to use as the source for the precipitation amount. For example, smart sprinkler systems like the Rachio 3 allow users to specify such a local personal Weather station to know when it rains locally, and delay or turn off irrigation. 2. Give us the ability to download the pump data. This would be really nice to help establish baseline for situations when the pump runs Include all the data in that download like power draw and such 3. App enhancements • Add the frequency or time interval in the historical data on each cycle line. Knowing how often the pump cycle in a given storm intensity is the most important aspect of knowing everything is fine. Although we can figure it out with the time, it would make it a lot easier to see at a glance. • Add the ability for notifications like Flood to trigger an actual alarm, with settings for Alarm duration, number of repeat and time interval. It is easy to miss a notification, and a flood alarm is not something you want to miss. 4. Small things • Fix the Time zone mismatch on the historical data • Add an arrow to the historical cycle line in the app to indicate you can drill down further. But all in all, great job on the product!!

My situation: Years ago, I had a 14 inch flood in my finished basement. Now, I have 2 sump pits. The one in the front of the basement runs less often but I still need to know what is going on. The one in the back of the basement has high volumes of water. I have 2 1/2 horsepower Zoeller pumps. I recently replaced both Zoeller pumps. The float switches last around 10 years. But as I started to examine the conditions in the basement, I realized that I would like a little more protection and I wanted to have a better understanding of what exactly is going on down there. So, I read about this PumpSpy Smart Outlet and realized that it could be a nice addition to my system. So, I bought 2 of them. Installation: Basically, you plug in the PumpSpy Smart Outlet into an existing outlet and male pump plug into the top female receptacle on the PumpSpy Outlet. It lights up in Yellow for set-up mode. Then you download the PumpSpy Android app onto your phone, connect it to your wireless network, add the location, add the device, and once it is online the top outlet will be a green light. Not terribly difficult to set-up but you will need to follow the instructions. Results: The Android app allows me to see how frequently the pumps run, how long the pumps run in each cycle, and the approximate gallons pumped. Now I know exactly what is going on down there with the pumps. Very nice. The best feature is that you can add your cell phone number to the PumpSpy Android App and you can receive text message alerts if anything is going wrong. If your internet goes down, you will get a text message. Most importantly, if the power goes out, you will get a text message as well. This is perfect for my situation since a power outage could lead to a massive flood in a bad storm. I also invested in the PumpSpy Battery Backup solution for the front of the basement which works off of the cellular network (not wireless). I will be adding a third Zoeller pump and it will also be using a PumpSpy Smart Outlet. How my system will work? The power goes out, I get a text message from PumpSpy. In a rain storm, the battery backup systems will last for 5-10 hours. I am installing a back-up generator, an inlet on the outside of my house, and an interlock device on my electrical panel. I get home and fire up the generator and my basement stays dry. The PumpSpy Smart Outlets are an integral part of my system that will allow me to make decisions based on the weather conditions. Love this product. UPDATE: i received a text message tonight from the PumpSpy Outlet: Excessive Motor Runtime. I checked the app and it looks like the pump motor was running continuously. Checked the pumps and the main pump was running but the water was NOT pumping out of the pit. I unplugged the main pump, checked outside and it turns out that the discharge pipe froze. I cut the excess pipe and used a heat gun to melt the ice inside the pipe. Plugged in the main pump and then it pumped and drained the pit. The PumpSpy App text message feature probably just saved me $300 because I never would have known that the pump was running continuously and it would have burned up eventually.

It’s hit and miss. Readings aren’t accurate, but at at least let’s me know there is power.

Mine quit working after two years. I recently upgraded my mesh network nodes and setup a new SSID (network name) in the process. That required me to press the button on the PumpSpy in order to put it into “setup mode”. I did that and the ring around the outlet turned amber as it should. However, soon after the light went out and never came on again. It’s dead. I opened a ticket with support and explained everything. They had me email them my receipt, etc. Now, they want me to ship it back to them at my expense so they can determine if it needs repaired or replaced. They also sent me a list of things I need to include with the package. They want me to include the ticket number, but also a description of the issue I’m experiencing. And if it’s determined that the device is functioning properly, then they want me to pay for return shipping. Ummm, no thanks. How about I save us all the trouble and drop it in the trash. I’m just going to buy some water sensors for my SmartThings and call it a day.