PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

For better or worse, I dont take the time to write many reviews. With this item, I could not help myself. We moved into a house with a sump pump three years ago. In over 50 years I had never lived in a house with a sump pit and found that I was obsessed with the operation of our sump pump for the first couple of years in the house. I bought water sensors, paid for sump pump flood insurance and laid awake at night listening for it to engage and had neighbors checking our house every other day when we were out of town -- all because I was so worried about flooding ruining our partially finished basement walkout. After the first pump (installed by our builder during construction) failed after 18 months - which I didnt discover for two days (and the pump ran for an hour to clear the backed up water), I became convinced I needed a back up. A plumber recommended two pumps at different levels rather than a battery backup (water backup not an option as we are on well). I found this item while researching battery backups and thought it would be of benefit -- it turned out to be perfect. It was no issue to install and now I can check on the status anytime I want, and will get a notification if the power goes out (if it doesnt report to the server) or if the water reaches the level of the wire sensor in the pit. I honestly started sleeping through the night after installing this - and leave without worry now. Yes it is a bit pricey but includes the lifetime monitoring - so no monthly fee. The only downside I see at all is that if the company were to go out of business, the monitoring ends, and therefore the usefulness of the product. Hopefully PumpSpy will be in business for many years to come. . . This really is a five star product in my book.

As someone with serious basement/sump anxiety, I was elated to find out that there was now a product that would allow me to monitor the system in real time from a mobile app. I purchased the device and set it up with no trouble. It worked perfectly for about six weeks and I was very impressed by the monitoring capabilities. I then needed to briefly disconnect from power only to find out that the unit would not turn back on. I was quite distressed because we were getting clobbered with rain and I had to leave my home for several days over the holidays. Another new unit would not have arrived in time. I contacted PumpSpy support via email that night (after business hours) and received a reply (before business hours) the next morning. Unfortunately, there was no quick fix for my unit but I was immediately offered a replacement. I asked if it could be be priority shipped at my expense if necessary. They replied that the unit would be shipped overnight at their expense. And it was. Wow. When the new unit arrived I noticed that it had updated firmware which apparently corrected the problem with my first unit but also changed the way the pumps run-time data was presented. Truthfully, the new format was better for the majority of their customers but my system is atypical - my pump normally runs for several minutes (not seconds) when activated. I mentioned this to the folks at PumpSpy and shortly thereafter received a reply stating that another run-time format change would be made that likely satisfies all parties. And it was. Very Wow. Bottom line: This is a fantastic device for those who need it. The data and that it provides is impressive if you obsess over this stuff like I do. Honestly, I feel like they developed this product just for me. On top of that, the support has been outstanding. They actually respond directly to user feedback. Great product. Great support. Well done PumpSpy.

Kinda false advertising. States free monitoring 24/7. By their own admission, all this device does is monitor. So, you are paying 159.00 for monitoring, nothing else. I asked why they did not include an audible high water alarm. Their response was that it is not an often asked for improvement. But, they do offer a separate audible high water alarm. So, if you have a failure when you are asleep you will wake up to a possible flooded basement. It does tell you how many times your pumps runs every day. Big whoop! I’ll tell you exactly how many times it should run; every time the water level rises enough to to trip the float switch. Don’t pay for meaningless information, like how many gallons were pumped. Who cares? I’m keeping mine but I think it is terribly expensive for what you get. I did buy their separate high water alarm, $12.00 that’s a bargain

Wow - this product is just awesome. We recently had our main and backup sump pump fail while I was at work causing some major damage to our basement. We knew about a much more expensive sump systems with similar capabilities as the PumpSpy PSO1000. Once I replaced my main and backup sump pump we decided to give this product a try. I am super happy about it. Setup: Super easy, if you have a smart phone and a good quality router it couldnt be easier. Installing the water sensor is very easy as well, just make sure if you have a main and a backup put the float between the two floats. App: What a great design for an app. I love how you can track the cycles your pump is on and it gives you a good estimate of the amount of water being pumped out each day. I tested the alerts an they work great. You will get a notification through the app as well as optional text alerts to the set phone numbers you desire. Overall, very pleased with the product. Only flaw that I saw was my backup AC charger was too bulky/large and it would not stay plugged into this outlet, which is fine, because I plugged that into a different circuit breaker.

My unit does not give me data on my pump performance as it is supposed too. My friend likes her PumpSpy and tells me it works well. It comes with a water level monitor that works. If my main pump failed and the back up kicked in. My old pump failed and my basement flooded. I really want to avoid that. The advantage of the data I do not get would warn that the main pump is in trouble. I have been working with customer service and they are sending a new unit. They have been pleasant to deal with. This is an up date.

I have had a smart outlet for 2 years without problems. My neighbor bought one recently and we could not get it to work for more than a few days. Now both my pumpspy app and his has logged us out and wont recognize our login credentials. Called and emailed support but no response. Not hopeful.

Installation is easy. Remove an outlet cover plate and plug in the pumpspy, and use the included long cover screw to keep it firmly attached. The high water float was also easy to attach. Connection to my wireless was a snap too. From my perspective the info one can get at anytime is all that is needed. You know what the current status is as well as cycle data (includes last cycle time, length, and current cycles that day. It also provides a summary by each day so you can see operation over days. As one would expect, usage mirrors rain. Biggest benefits: is if power is out, signal lost, pump quit or water level is above where pump should have come on, you get a text alert. Also, no monthly fees! The only negative I seem to have, is the first time I touch the phone app icon, I get an error message. Tap again, and Im on. Since the sump is in my crawl and we winter away, knowing that it is working etc is great. If it quits I know to call in the repairman. 4 out of 5 stars may be harsh, but 5 means perfection, and the app while close isnt.

I would have given this product 5 stars because I love it but the app stalls and you get the wheel spinning every time you bring it up without shutting the app down. I have to shut the app down and restart it and it works fine The data from the app is accurate and amazing .Hope there is an update as this feels like a easy bug to resolve bug

Buyer beware. I bought this product it worked great for a week and then did not function after that. I reached out to support for over a week they had me troubleshoot the product myself. I am still trying to send the product back to have it tested or replaced. I hope I can rewrite a review and tell you they fixed this product for me and everything works fine. Stay tuned. I’m happy to say I returned this product and they replaced their product with a brand new one. It’s been over a month now and seems to be working just fine. Thank you pump spy for backing your product.

I bought two of these to put on my sump pumps in the basement. They dont work half the time, and even when they do work the information they provide is inadequate. I really wanted these to work, but I feel like a sucker for owning two $160 wall outlets. Save yourself the hassle and look elsewhere for your needs.